Canceling or stopping an online banking payment can be a daunting task. That's why guides like the one above are essential. At GetHuman, we aim to help customers of big companies such as Bank of America tackle their service issues independently. Our staff also provides customer care contacts for consumers to get assistance if the DIY methods fail.
Technological advancements have made it possible to not only purchase goods online but also pay for services remotely. Many banks allow their customers to register online accounts that will enable them to access credit card information for payment purposes. Additionally, clients have the option of tackling their service issues on their own via online platforms.
Bank of America is a global investment bank and financial services provider. As the second-largest bank in the US, it serves millions of citizens. So it may be challenging to keep track of every customer's service problem. That's why guides like these exist. Here, we're going to talk about how to cancel or stop payment with Bank of America. Read on to get a detailed process.
The steps to take
When you need to stop or cancel a payment you made with a Bank of America account, you can contact the merchant directly to request a reversal. If the merchant refuses to grant your request, you can stop the payment. All you have to do is:
Log in to the official Bank of America website
Enter your online ID and passcode in the red box at the left-hand side of the home page to sign in to your online account
Open your credit card account
Click on Information and Services
Locate the Dispute a transaction/get a status tab at the Services section and click on the Dispute a transaction link
Choose the statement period when the transaction you want to dispute occurred and then hit the button next to the transaction
Tap continue and follow the system prompts to submit your Dispute
If the DIY guide above fails, you can always communicate with the customer care representatives to get assistance with your cancellation problem. Below are some ways of reaching out to service reps.
Phone number
Armed with Bank of America's customer care phone number, you can quickly get hold of the customer service department. You should have your online banking information handy to submit it when the agents request. This helps in tracking your account quickly and verifying your identity. You can then submit your issue in detail and get the help you need. If you're still not satisfied after the call, you can redial the number to speak to a different representative who may be of assistance to the previous one.
Live chat
The second option of contacting customer care is via live chat. This is ideal for customers who prefer text messaging as a form of communication. Bank of America's customers can use this platform to address their payment cancelation issue, and the agents will try to assist you from their end. Live chat is the right way of getting help in real-time.
Online help desk
Bank of America features an online help page where customers can go through the various help topics to seek assistance with service problems. You can choose a topic that attempts to address your issue, and a bank representative will reach out to you. You can then chat, explain your problem, and get the help you need.
Another way of seeking help with your payment issue is via Twitter. You can either send direct messages to the agents or publicly tweet your problem. With the social media platform being more public, the agents can work on your problem within no time to avoid backlash from other Twitter users.
GetHuman has been working for over 10 years on sourcing information about big organizations like Bank of America in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel or Stop a Payment with Bank of America? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.