You can get a refund from Amazon when your order takes too long or when you receive goods that are spoilt or spilled. In case your order is late, follow the guidelines given above to find out the reason for the delay and to check if your order qualifies for a refund. If the order is late because of a mistake that you made when making the order like filling the wrong delivery address or failing to complete the order, you may not get a refund.
Can I Get a Refund if Amazon Fresh Takes Too Long?
Amazon Fresh delivers your orders within the shortest time possible. When you make a certain stated minimum purchase, your order may be delivered within two hours. However, sometimes it may take longer than normal for you to receive your Amazon Fresh delivery. This delay may be caused by a couple of reasons including traffic issues like bad weather.
Getting a Refund for a Late Amazon Fresh Delivery
When your Amazon Fresh order takes too long to be delivered, you can take some steps to follow up on the issue. Ensure that the late delivery is not because of a mistake that you made when ordering the item. You must check all your doors front, back and any other door to ensure that the order was not delivered on a door that you were not expecting.
Another thing you can do is to log in to your account and open your orders. Check on the specific order that you are following up on to check on its status. Confirm that the order was successful and confirm the delivery date and time listed by Amazon. Check your email to confirm whether Amazon has sent you an email to explain why your order is late.
If the problem of the late Amazon Fresh delivery is not coming from your side, you can ask for a refund from Amazon. The refund policy for Amazon Fresh states that you cannot return the goods once they are delivered. You can however get a refund if the goods that were delivered to you were damaged or they had spilled.
You can get in touch with Amazon to find out the reason for your delay and request a refund for this delay. Some of the ways of reaching Amazon include;
Calling Amazon
You can request a refund for an Amazon Fresh delay by making a phone call to Amazon. Once you contact Amazon, you will be connected to one of their customer support agents. You may however experience some delay before an agent is available to talk to you because Amazon serves many people. It is best to use a phone that has your Amazon account so that you receive the verification codes from Amazon. If you do not want to hold on to the call for long, you can live chat with Amazon.
Live Chat
A faster way to contact Amazon Fresh and ask for a refund is by live chatting with them. You will receive immediate answers for your problem and you do not have to wait for long on a call. All you need is to be logged into your Amazon Prime account.
Send an Email
You can send an email to Amazon to request a refund when your delivery takes too long. However, you may still not get a response to your issue before 48 hours and therefore you may choose a phone call or live chat if you want a faster response.
Social Media
Amazon is also available on social media through Facebook and Twitter. You can send a private message on Facebook requesting a refund for late delivery. However, Amazon discourages their customers from seeking help on private issues through social media.
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