AliExpress Customer FAQ

It's possible that there may have been errors in the delivery notifications. We recommend checking with your local postal service or delivery company for any updates on the parcels. Additionally, you can look for any delivery receipts or tracking information provided in the emails. If there's still confusion, we suggest waiting a little longer, as sometimes delivery can be delayed.

If you have already verified your email and can log in to your AliExpress account, you generally won't receive additional verification codes for the same email unless you try to change your email or password. If you are experiencing issues or the verification code is required for another action, ensure that your email service is not filtering AliExpress emails to spam or junk folders.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please use it to reach out regarding your order issue.

Refunds can take some time to process. Typically, once your cancellation is confirmed, the refund should be initiated. Depending on your payment method and bank, it may take a few business days to reflect in your account. If you still haven't received your refund after some time, please check the specific order details on your account for any updates.

If you have not received tracking information for your order, please check the order details in your AliExpress account. Tracking updates might take some time to appear after dispatch. If it has been a significant delay, you may also want to verify the shipping method or the delivery timeframe associated with your order.