What should I do if my items are damaged during the move?

Asked 5 months ago
If items are damaged during a move with S & S Moving, it is important to follow a few steps to address the situation effectively. First, you should document the damage thoroughly. Take clear photographs of the damaged items as well as any relevant packing materials and the surrounding area. This documentation will be vital for any claims process. Next, review the terms and conditions of your agreement with S & S Moving to understand their policies regarding damaged items. Most moving companies have specific procedures in place for handling damage, such as filing a claim. Be sure to look for any deadlines for submitting claims, as these can vary by company. Once you have gathered your documentation and reviewed the relevant policies, proceed to file a claim as instructed by S & S Moving. This may involve completing a specific claims form and submitting your photographs along with a detailed description of the damage. It is advisable to maintain copies of all correspondence related to the claim. Throughout the process, staying organized and keeping a record of all communication will help ensure that your concerns are addressed in a timely manner. For further assistance, individuals should refer to the official website to find specific contact information or resources related to moving claims.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jun 28, 2025

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