What should I do if my items are damaged during the move?

Asked 5 months ago
If items are damaged during a move with Done Right Moving & Storage, it is essential to address the situation promptly and thoroughly. First, it is advisable to inventory all your belongings before the move in order to have a clear record of their condition. Upon realizing that an item has been damaged, you should immediately document the damage by taking clear photographs and noting the details, including the nature and extent of the damage. Next, you may want to review the moving contract you signed with Done Right Moving & Storage. This often includes information regarding their liability for damaged items, as well as any insurance coverage options you may have purchased. Many moving companies, including Done Right Moving & Storage, typically provide information on how to file a claim, should this be required. Once you have gathered all the necessary documentation, you can follow the procedures set forth in the contract to initiate a claim for the damaged items. It is important to act within the time frame specified in the contract to ensure that your claim is considered. To find more information about the claims process and what steps to take, it may be helpful to refer to the current web page of Done Right Moving & Storage for any specific instructions.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jun 27, 2025

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