A:Press 1, then 0#, then 0# then 1.Our free phone can also navigate phone menus to get a live human at iPledge for you.
Q:
Does iPledge offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 9am-midnight EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for iPledge below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this iPledge phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0#, then 0# then 1.
Below are some clips we've found from iPledge's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the iPLEDGE REMS.
This call may be recorded for quality and training purposes.
We encourage you to visit the iPLEDGE homepage and click the blue troubleshooting tips button at the top of the page for help in answering your questions such as how to update your account, change your password, username questions, login tips, and other iPLEDGE information.
To continue in English, press one.
Please listen to the menu choices as the options have recently changed.
If you are a pharmacy, press one.
If you are did you know that from our website, you can enroll in the iPLEDGE REMS and annually activate your pharmacy enrollment, manage prescriptions, order program materials, and find a registered wholesaler?
Please visit w w w dot iPLEDGE program dot com."
Excerpt from a call with iPledge
Wednesday, August 21, 2024 3:33 PM
What are the hours and when should I call?
iPledge operates the call center for this 866-495-0654 phone number Mon-Sat 9am-midnight ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 104 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the iPledge call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this iPledge phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like iPledge staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call iPledge is Saturday.The most busy day to call is Monday, which averages 156% more phone calls by comparison.Again, this is based on a sample of 104 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
To use iPledge, certain requirements must be met. First and foremost, patients need to be enrolled in iPledge, which is only available for those prescribed isotretinoin, a medication used to treat severe acne. Patients must be aware of the potential risks and side effects associated with this medication. Secondly, healthcare professionals who prescribe isotretinoin need to be registered with iPledge and provide necessary information about the patient's medical history, pregnancy test results, and counseling completions. Additionally, both male and female patients of reproductive age must follow iPledge's contraception guidelines, which typically involve the use of two methods of birth control simultaneously. Female patients, in particular, must have negative pregnancy test results before starting treatment and at regular intervals during therapy. Lastly, all participants, including patients, healthcare providers, and pharmacies, must adhere to iPledge's guidelines and reporting procedures to ensure the safe and responsible use of isotretinoin.
The iPledge privacy policy is a comprehensive set of guidelines designed to protect the personal information of users. Patient privacy is of utmost importance, and iPledge ensures that all personal data collected during the program is handled securely and confidentially. The policy outlines the types of information collected, such as patient names, contact details, medical history, and prescription data, with the sole purpose of administering the program effectively. iPledge is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and takes appropriate measures to safeguard patient data against unauthorized access, disclosure, or misuse. The privacy policy also describes how users can access, update, or request the removal of their personal information. iPledge commits to maintaining the highest level of confidentiality and prioritizes patient privacy at all times.
If you forget your iPledge username, there are steps you can take to recover it. Firstly, visit the iPledge website and click on the "Forgot Username" link. You will be prompted to provide your registered email address. After submitting your email, check your inbox for a message from iPledge containing instructions on how to retrieve your username. If you don't receive an email, check your spam or junk folders as well. Alternatively, you can contact the iPledge support team via phone or email for further assistance. Provide them with your personal and prescription information to verify your identity, and they will help you recover your username. Remember to choose a username that is memorable but not easily guessable to prevent future login issues.
Click the link above to get answers to just about any iPledge customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to iPledge, and their purpose. Are any of these similar to the reason you are trying to call?
Prescription filling issue: "The pharmacy is having a hard time filling it because it's a different prescriber."
- From a call lasting 9m 25s , Dec 18, 2024 1:08 AM
Account reactivation inquiry: "We went to reactivate her account, but I have switched providers within my doctor's office."
- From a call lasting 6m 12s , Aug 30, 2024 12:58 PM
Inquiries about iPledge process: "I wanna see if I can get the iPouch over the phone."
- From a call lasting 6m 31s , Aug 21, 2024 3:33 PM
Information about why customers call iPledge is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- iPledge customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is iPledge's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a iPledge agent. This phone number is iPledge's best phone number because 3,708 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-495-0654 include Make an order, Product information, Complaint, Returns, Overcharge/Strange charge and other customer service issues. Rather than trying to call iPledge first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, iPledge has 1 phone number. It's not always clear what is the best way to talk to iPledge representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for iPledge. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like iPledge. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.