iPledge Customer Service Issues

I am having trouble accessing my Accutane prescription due to the ongoing issues with the Ipledge website after their recent update. Despite numerous attempts, I have been unsuccessful in getting through to customer service as the line is constantly busy. I have tried calling over 70 times with no luck. It is vital for me to access the website to collect my prescription, but the situation is becoming increasingly frustrating.

My pharmacy is currently experiencing issues with the iPledge reporting requirements. The website is not updating the patients, doctors, or pharmacy registration/reporting requirements. I suspect this problem started when iPledge was transitioning to a new platform that eliminated the gender requirement in the reporting process. Now, it differentiates patients who can get pregnant from those who cannot. I believe this change might be due to influences from societal trends. I don't have a solution to this problem at the moment, but I encourage everyone to consider different perspectives when voting in the future.

As a prescriber for the iPledge program, I urgently need assistance. My email address is incorrect in the system, preventing me from logging in with my username and password. Despite attempts to contact support, calls are currently not being answered. This situation is affecting my ability to prescribe medication for my patients, causing significant issues. Your prompt assistance would be greatly appreciated. Thank you, Dr. Carie Chui

I'm having trouble answering the monthly questions needed to refill my prescription. I reach the birth control verification part, choose abstinence, then it tells me to contact the prescriber. However, the prescriber is unable to assist. I've been trying to call every day for the last 12 days, but only managed to get through three times late in the evening. Each time, I was put on hold for up to 4 1/2 hours without any assistance. This issue caused me to miss one prescription window already, and I'm on the verge of missing the second one. It's extremely frustrating.

Whenever I try to provide my answer to the initial question regarding my birth control medication, which I have selected as abstinence, the website prompts me to contact my prescriber. Despite accurately choosing abstinence as my medication, the system prevents me from submitting my Step 01 form and completing all the required questions. Consequently, my Accutane prescription remains on hold due to this issue.

My daughter has been attempting to begin Isotretinoin since 12/23/[redacted], but we are unable to access the account. The doctor's office discovered two accounts under her name with different ID numbers. I can only log in to the inactive account with the incorrect birthdate. It is impossible to reach IT support or reset any login details. Despite the doctor's office deleting the incorrect account, I still cannot access the correct one. Time is running out to fill the prescription. I am disappointed by the lack of support and communication from iPledge. I am desperate to resolve this issue before we have to restart the process. The current situation has left me feeling frustrated and powerless.

There is typically a 30-day waiting period for females starting Accutane treatment. In late November [redacted], my daughter visited the doctor's office where they enrolled her in the iPledge system, conducted a negative pregnancy test, and completed the necessary waiting period until the end of December [redacted]. During the follow-up appointment, a glitch in the system required an additional 30-day wait, despite the previous steps taken. The nurse submitted a helpdesk ticket to iPledge for assistance in resolving this issue promptly so that she could start the medication at the end of December. Unfortunately, we have not received a resolution yet, and our attempts to contact iPledge for assistance have been unsuccessful.

I am a patient currently on ISOtretinoin. My attempts to update my account on the iPLEDGE website have been unsuccessful for nearly a month now. I am struggling to reset my password and my email is not functioning properly. Despite numerous calls to the toll number at various times, I have not received any help. Even when I managed to get through, I was kept on hold for over TWO HOURS without any response. This lack of response is frustrating because I need access to my account for my prescription. iPLEDGE should improve their communication methods and offer multiple ways for members to seek assistance. It is crucial for them to return calls and assist those who have been trying to reach them.

I have a concern regarding my iPLEDGE account while on ISOtretinoin. For about a month, I have faced difficulties updating my information on their website. Despite multiple attempts, I cannot reset my password due to an issue with my email. Contacting their support through the toll-free line has proven unsuccessful as I have called numerous times on different days without a response. There was an instance where I waited on hold for more than two hours, only to be disconnected. I have also left messages regarding my problem, but have not received any callbacks. It's frustrating as I need access to my account to manage my prescription. I believe iPLEDGE should improve their communication methods and responsiveness to assist users effectively.

I need to update my email address and request a new ID number for the I Pledge program as instructed by my doctor. I have been unable to reach customer service for over 3 months, neither has my doctor. Can someone please assist me with this urgent matter? I have been off Accutane for 3 months and desperately need help. I am also wondering if I can use coupons to save on the cost of my medication, as I struggle to afford it out of pocket. Any assistance through email, phone, or text would be greatly appreciated. Thank you.

I am having trouble logging into the Ipledge.com website and have been unable to reach anyone at the provided phone number. I have attempted to log in and update my account over 50 times, following the instructions on the website, but each time I receive an error message stating that my username and date of significance do not match my records, despite entering them correctly. When I call the phone number, I either get a busy signal or spend hours on hold without reaching anyone. I have been on hold for over 3 hours and this issue has been ongoing for 3 days now. I took a pregnancy test 3 days ago, so time is running out before I may need to take another one. Being in school limits my flexibility to revisit the doctor simply due to the unavailability of the website and phone number for days.

My child has been without Accutane for a month due to an issue with the website upgrade. We followed all the necessary steps before the shutdown but still couldn't access her medication. Despite contacting the prescriber, Ipledge insists the issue is on the patient's end. Frustratingly, attempts to reach Ipledge by phone for assistance have been unsuccessful due to high call volumes for the past two days. It's unacceptable that my child is being denied medication because of these system issues. I seek guidance on resolving this situation promptly.

I have been attempting to obtain Accutane from my dermatologist for about three months. I completed the questions on iPledge, as did my prescriber, and we both indicated abstinence as my method of birth control. However, iPledge is indicating a discrepancy in our answers, making me ineligible for Accutane at this time. After confirming with my dermatologist that our answers aligned, they advised me to reach out to iPledge to resolve the issue. Despite trying to contact iPledge for three weeks, I have been unable to speak with a representative after being placed on hold for extensive periods daily. I am unsure of what steps to take next as I urgently need to start Accutane. Your assistance would be greatly appreciated.

I attended my appointment to confirm my prescription switch to double the dosage, taking two pills daily. However, an error occurred when my prescriber sent the order to the pharmacy, which resulted in me receiving only 30 pills instead of the 60 needed for the month. Despite several reminders from my prescriber to take two pills a day, the pharmacy dispensed the incorrect amount due to the written instructions. I possess a message from the doctor's office acknowledging the mistake, but no action has been taken yet. While I recognize the guidelines of the IPLEDGE program regarding prescription renewals, I am facing a 15-day gap in my medication supply, exceeding the allowed 7-day lapse. This situation is due to the prescriber's error, not my own, causing unnecessary frustration and potentially prolonging my treatment unnecessarily. The continuous errors made by the doctor's office have already delayed my program enrollment, and this latest mistake jeopardizes my progress further. I seek a resolution to this issue to ensure I can complete the program as intended.

I attended my appointment for my second month and was informed by my prescriber that I would now be on a double dose - taking two pills a day as discussed earlier. However, when the prescription was sent to the pharmacy, it mistakenly stated to take only one pill a day instead of two. As a result, I only received 30 pills instead of the correct amount of 60. Despite my prescriber acknowledging the error, no action has been taken yet to rectify this. Due to the strict regulations of IPLEDGE, I am unable to obtain another prescription until 30 days before my next confirmation. This means I will run out of medication early due to the incorrect dosage instructions. I've faced multiple issues with my doctor's office before, delaying my enrollment by over 2 months. Now, not having enough medication is causing unnecessary stress and potentially risking my progress in the program. I'm frustrated that these mistakes are affecting my treatment plan. I hope for a resolution soon.

I started my second round of Accutane on February 28, [redacted]. Initially enrolled by my doctor on January 28, [redacted], I encountered an issue on February 28 while completing the birth control program questionnaire. The nurse had not updated my birth control method from the first round when I used abstinence. Currently, I am using an IUD and male condoms. After realizing the oversight, the team apologized and explained they needed to inform Ipledge, requesting an additional month's wait. On Monday, March 28, [redacted], I attempted the Ipledge test and found my window was open from March 28 to April 4. However, during today's appointment on March 30, [redacted], my doctor advised a further 19-day delay as I allegedly missed the one-week window. Contacting Ipledge, I was informed of a system error that closed the window on the 28th, though they assured me the issue was escalated without providing a resolution timeframe or follow-up email.