A:Press 2 then 2. For questions about billing support.Our free phone can also navigate phone menus to get a live human at Zynga for you.
Q:
Does Zynga offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 5am-11pm PST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Directs you to online support · Customer support, press 1. Investor relations, press 2. Human resources, press 3. What can I help you with today? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Zynga below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Zynga phone number to document the phone system.
Here is how our research team describes the way the Zynga phone system greets you: For technical support or gameplay issues, press 1. For billing support issues, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 then 2. For questions about billing support.
Below are some clips we've found from Zynga's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Zynga billing support hotline.
Your call may be monitored or recorded for quality assurance.
If you're calling for technical support or game play issue, please press one.
If you're calling for billing support issue with any of our Zynga games, please press two.
You have entered an invalid selection.
Please listen to the options again.
Thank you for calling Zynga billing support hotline. Your call may be monitored or recorded for quality assurance."
Excerpt from a call with Zynga
Friday, March 1, 2024 5:16 AM
The first phone menu
"Thank you for calling Zynga billing support hot line.
Your call may be monitored or recorded for quality assurance. If you're calling for technical support or a gameplay issue, please press one.
If you're calling for billing support issue with any of our Xyngi games, please press two."
Excerpt from a call with Zynga
Friday, December 13, 2024 9:10 PM
What are the hours and when should I call?
Zynga operates the call center for this 800-762-2530 phone number Mon-Sun 5am-11pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 422 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Zynga call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zynga phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zynga staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zynga is Sunday.The most busy day to call is Monday, which averages 287% more phone calls by comparison.Again, this is based on a sample of 422 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Zynga is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Zynga staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
This phone number for Zynga is mostly for billing help. When you call, you get an automated menu with options for gameplay and technical support or billing support. If you choose technical support, you only get a recording. It gives you the web address for their online support page and says that Zynga and its related companies don't offer phone support for technical issues. It also says that the billing specialists are not trained to help with anything besides billing. They apologize for any inconvenience and then return you to the main menu.
Choosing the option for billing support actually gets you to a human agent. After a recording encouraging you to find support online, it transfers you. I was only on hold for a few seconds before a rep answered. He immediately asked for my email address. He was difficult to hear; there was a lot of background noise and he sounded muffled. They're able to help with some basic billing issues but don't provide much support otherwise.
For a lot of mobile game issues, they tell you to go through your app store (the Apple store or Google Play). Payments are processed through there, so usually they can get you a refund or sort out other issues. Some of Zynga's games are available through a web browser, though. For those, you'll probably need to call this number.
Most of Zynga's support resources are on their website. The support site has you choose which game you need help with. There's no general support information; you have to select a game to get any further. Once you do, it takes you to a knowledge base with help articles for gameplay issues, technical support, billing questions, account help, and tips for the games. They have a "Contact Us" button at the bottom of each page that takes you to a form to describe your issue. It seems that they respond to this via email. Most people online say that they heard back within a couple of days, though some complaints said they were never contacted.
If you need help with billing, this phone number will get you to a human. If you need help with anything else, though, your only option is to visit their help website. They seem to provide a lot of information there, but not much beyond basic troubleshooting. They encourage you to contact your app store instead in many cases.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Zynga
If you have time to do a bit of reading before you call Zynga, we recommend you read over some of our problem-specific articles.
You may be unable to access your Zynga because of a forgotten password or a hacked account.Here are some helpful tips to assist you with recovering your account.
Your Zynga Poker account can get hacked if you do not have strong security systems. To prevent your account from getting hacked, select a complex password that uses a combination of letters, numbers, special symbols, and upper and lower case. Never entrust any third party with your password and always ignore or report suspicious emails.
Click the link above to get answers to just about any Zynga customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zynga, and their purpose. Are any of these similar to the reason you are trying to call?
Password issues while purchasing: "It's not accepting my password to purchase."
- From a call lasting 3m 26s , Dec 14, 2024 11:21 PM
Billing dispute: "I would never spend a thousand and seventy nine dollars."
- From a call lasting 3m 35s , Dec 13, 2024 1:48 AM
Billing issue: "They got they got they charged me a thousand and seventy nine."
- From a call lasting 4m 44s , Dec 13, 2024 1:43 AM
Cancel transaction request: "Yes. I need that canceled."
- From a call lasting 4m 54s , Dec 13, 2024 1:37 AM
Billing inquiry: "I just got billed a thousand and seventy nine dollars for some chips, and I don't have no chips for that."
- From a call lasting 5m 51s , Dec 13, 2024 1:31 AM
Account access issue: "I lose my passcode for the I don't have my email to put my passcode."
- From a call lasting 5m 2s , Dec 5, 2024 2:39 AM
Information about why customers call Zynga is extracted from issues that customers have reported to GetHuman.
Zynga, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Zynga, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Zynga customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zynga's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zynga agent. This phone number is Zynga's best phone number because 19,650 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-762-2530 include Disabled Account, Recover Account, Missing Item, In-App Purchases, In Game Problem and other customer service issues. The Zynga call center that you call into has employees from India and is open Mon-Sun 5am-11pm PT according to customers. In total, Zynga has 2 phone numbers. It's not always clear what is the best way to talk to Zynga representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zynga. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zynga. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
