Verizon FiOS Residential Support

Phone Number & Getting a Rep

Verizon FiOS Residential Support number

888-438-3467
Toll-free·Calls Residential Support·See main phone number & contact info
Q:

How do I talk to a human at this Verizon FiOS number?

A:Keep saying "Operator". For new customers and existing customers.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sat 8am-7pm, Sun 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Verizon FiOS Residential Support?

A:The average hold time is 13 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All Verizon FiOS customer service contact information

This is the #5 most popular Verizon FiOS phone number out of 7. Click above to go back to the main customer service number and other contact information, including Verizon FiOS email addresses, twitter handles, and live chat options.

More Verizon FiOS Customer Phone Numbers

Customer Service

800-837-4966
Main phone number · Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.

Order New Service

833-395-2919
Toll-free · 24 hours, 7 days · Press 1 ·

Technical Support

888-338-9333
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.

Resolution Center

888-553-1555
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press #, 0#, 0, 0, 0 then 0# OR keep saying "Representative". · To get started, I will need your phone number or account number.

E-Care

866-326-7937
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Wait to be transferred to a live representative ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon FiOS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep saying "Operator". For new customers and existing customers.
Here is how our research team describes the way the Verizon FiOS phone system greets you: Sales Department - To get started, I will need your phone number or account number.
Below are some clips we've found from Verizon FiOS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling the Verizon sales department. Verizon and our partners may record or this call for quality, systems training, and personalization. Do you need help?"
Excerpt from a call with Verizon FiOS
Monday, June 17, 2024 11:31 PM

They may need the phone number on your account

"Thanks for calling the Verizon sales department. Verizon and our partners may record or monitor this call for quality, systems training, and personalization. That number is a mobile telephone number.
I'll need to get the number associated with your account.
What's the phone number starting with the area code or the account number associated with your Verizon service?"
Excerpt from a call with Verizon FiOS
Saturday, September 7, 2024 3:02 PM

They may ask your reason for calling (instead of a menu)

"Is that right? One moment, please. If you are calling to purchase purchase or inquire about a Verizon product or service, say yes. Otherwise, say no. I see the number you gave me is a Verizon Wireless number. Do you need help with services related to your mobile account? The one time PIN may only be used for the duration of this call and will expire after you disconnect the call. And a standard carrier fee may apply. Do you want me to send it now? Sending now. In a few moments, you'll receive a text and an email from Verizon. Perfect. Are you calling to make a payment?
If you would like to
Please briefly describe the reason for your call today."
Excerpt from a call with Verizon FiOS
Saturday, September 7, 2024 3:02 PM

They may ask you to say or enter information

"Or say, I don't have it."
Excerpt from a call with Verizon FiOS
Wednesday, September 18, 2024 6:30 PM

The first phone menu

"Thanks for calling the Verizon sales department. Verizon and our partners may record or monitor this call for quality systems training, and personalization.
If you are, please say yes or press one now.
If you're not calling about that number, say no or press two."
Excerpt from a call with Verizon FiOS
Wednesday, June 5, 2024 6:04 PM

What are the hours and when should I call?

Verizon FiOS operates the call center for this 888-438-3467 phone number Mon-Sat 8am-7pm, Sun 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 21,087 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon FiOS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon FiOS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon FiOS is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 21,087 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Verizon FiOS is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon FiOS staffs the call center well on Wednesday.

Why call this Verizon FiOS number?

Below is a sample of recent calls to Verizon FiOS, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 3m 10s , Oct 1, 2024 12:11 AM
: ""
- From a call lasting 9m 21s , Sep 18, 2024 6:30 PM
: ""
- From a call lasting 3m 50s , Sep 7, 2024 3:02 PM

Calling this Verizon FiOS Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 17, 2023

People call Verizon when they're interested in subscribing to the company's cell service or getting help with cell phone problems. They might also be interested in internet service, which was my reason for calling Verizon FiOS's 888-438-3467 phone number. An automated system answered my call with, "Thank you for calling Verizon." It then informed me that the company may monitor calls for quality and security purposes, to train employees, and to personalize service. 

The automated voice asked if I had an account number. My reply was, "I don't have one." It then asked me for my state to determine the service location. Next, the system asked if I was calling to purchase a service or product. I answered yes. It asked me if it was for home or business. After I said "home," it asked if I was calling about wireless or wired-lined service. I said "wireless," as I didn't know what to say to get internet information. The automated system transferred me to the Verizon assistant, another automated system, for help.

The automated assistant asked for a cell number or an account number. I was surprised it was not in the system since I had already given it to the previous automated assistant. After answering the question, the assistant said if I wasn't a customer, I could press the pound sign.

Next, the system offered these options: Press "1" to become a Verizon customer or for prepaid service support. Press "2" to pay on a disconnected mobile account or collection notice." For support for a new or existing home phone or internet service, press "3." Press "4" to connect with help for a TV. To check the status of an order or for information on device recycling, press "5." Finally, press"6" for help with "connected car" WiFi. I didn't select any menu options because none fit my inquiry. The system then told me to press "1" for personal service or "2" for business.

After pressing "1," the system connected me to a customer service representative who identified herself by first name and asked me for my first and last name. I told her I was calling about home internet service, and she asked for my address. She checked and could not find service in my area but said she could connect me to another support line.

I had already spent 10 minutes on this call, and a transfer probably meant enduring another automated assistant, so I declined. The associate gave me a number I could call later. The customer service representative deserves credit for being friendly and patient and trying her best to assist me.

I wasn’t happy about listening to two automated assistants. The second assistant asked questions I had already answered. The earlier answers should have triggered a connection to a customer service associate. There was no need to listen to an endless list of menu options mainly relating to existing services since I didn't have an account.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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