Verizon FiOS E-Care

Phone Number & Getting a Rep

Verizon FiOS E-Care number

866-326-7937
Toll-free·Calls E-Care·See main phone number & contact info
Q:

How do I talk to a human at this Verizon FiOS number?

A:Wait to be transferred to a live representative
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sat 8am-7pm, Sun 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Verizon FiOS E-Care?

A:The average hold time is 89 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All Verizon FiOS customer service contact information

This is the #6 most popular Verizon FiOS phone number out of 7. Click above to go back to the main customer service number and other contact information, including Verizon FiOS email addresses, twitter handles, and live chat options.

More Verizon FiOS Customer Phone Numbers

Customer Service

800-837-4966
Main phone number · Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.

Order New Service

833-395-2919
Toll-free · 24 hours, 7 days · Press 1 ·

Technical Support

888-338-9333
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.

Resolution Center

888-553-1555
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press #, 0#, 0, 0, 0 then 0# OR keep saying "Representative". · To get started, I will need your phone number or account number.

Residential Support

888-438-3467
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Keep saying "Operator". For new customers and existing customers. · Sales Department - To get started, I will need your phone number or account number.

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon FiOS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Wait to be transferred to a live representative

What are the hours and when should I call?

Verizon FiOS operates the call center for this 866-326-7937 phone number Mon-Sat 8am-7pm, Sun 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 21,087 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon FiOS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon FiOS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon FiOS is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 21,087 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Verizon FiOS is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon FiOS staffs the call center well on Wednesday.

Calling this Verizon FiOS Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 14, 2023

Calling Verizon was not that bad, all things considered. I hate calling any support center because you never know how long you will be on hold, but I got through the phone call in about ten minutes once I got to the hold line, so it was acceptable. 

There are a lot of reasons that people might be calling Verizon, from telephone service to television service to car mobile service. Given that fact, I was expecting to wait on the phone for a while. I needed to talk to someone about the Verizon kid's watch. I am thinking about getting my kid a mobile watch so they can call in and check in with me. However, I am not a Verizon customer, so I would also have to switch my mobile provider to Verizon. 

That meant I had to call and actually talk to someone to discuss all of this at length. When I called, I was greeted with a message from a virtual assistant saying, "Welcome to Verizon. I'm the Verizon Assistant." After that, there was a long message about privacy and a few other things, and finally, it told me, "Starting with the area code, please say or enter the number you are calling about. If you are not yet a customer, press pound."

I pressed pound, and then I got another long line of options that included: "To become a Verizon mobile customer or prepaid account, press 1. Make a payment on a disconnected account or notice, press 2. Support for your home and existing FiOS internet and home service, press 3. For help getting the mobile number of a device, press 4. Check the status of a device or order recycling request, press 5. For your connected car mobile, press 6. Anything else, press 7."

After that, it asked if I was calling for a personal mobile reason or a business purpose, and I chose personal. Then it told me, "Your call may be monitored and recorded for quality assurance and security," and transferred me to a hold line. I waited for about ten minutes, and a customer representative finally picked up and answered my questions. They were very friendly and patient while I went through my questions, and in the end, when I hung up, I had a lot to think about. I'm not sure what I am going to do, but the call wasn't a bad experience. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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