Verizon FiOS Resolution Center

Phone Number & Getting a Rep

Verizon FiOS Resolution Center number

888-553-1555
Toll-free·Calls Resolution Center·See main phone number & contact info
Q:

How do I talk to a human at this Verizon FiOS number?

A:Press #, 0#, 0, 0, 0 then 0# OR keep saying "Representative".
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sat 8am-7pm, Sun 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Verizon FiOS Resolution Center?

A:The average hold time is 13 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

All Verizon FiOS customer service contact information

This is the #4 most popular Verizon FiOS phone number out of 7. Click above to go back to the main customer service number and other contact information, including Verizon FiOS email addresses, twitter handles, and live chat options.

More Verizon FiOS Customer Phone Numbers

Customer Service

800-837-4966
Main phone number · Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.

Order New Service

833-395-2919
Toll-free · 24 hours, 7 days · Press 1 ·

Technical Support

888-338-9333
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Press # instead of entering telephone number or account number, Enter Zip Code. Press 2. Then 1 for Technical Support, 2 for Sales or Account Changes, 3 to Disconnect, 4 for Payment Options, or 5 for Billing. · Starting with the area code, please say or enter the Verizon number you are calling about.

Residential Support

888-438-3467
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Keep saying "Operator". For new customers and existing customers. · Sales Department - To get started, I will need your phone number or account number.

E-Care

866-326-7937
Toll-free · Mon-Sat 8am-7pm, Sun 8am-5pm EST · Wait to be transferred to a live representative ·

New Customer Concierge

888-715-3291
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Verizon FiOS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press #, 0#, 0, 0, 0 then 0# OR keep saying "Representative".
Here is how our research team describes the way the Verizon FiOS phone system greets you: To get started, I will need your phone number or account number.
Below are some clips we've found from Verizon FiOS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Welcome to Verizon. I'm the Verizon assistant.
Verizon and our partners may record or monitor this call for quality, systems training, and personalization.
Say enter a phone number or account number associated say say new customer, or you can say I don't have one."
Excerpt from a call with Verizon FiOS
Wednesday, June 12, 2024 3:04 PM

What are the hours and when should I call?

Verizon FiOS operates the call center for this 888-553-1555 phone number Mon-Sat 8am-7pm, Sun 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 21,087 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Verizon FiOS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Verizon FiOS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Verizon FiOS is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 21,087 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Verizon FiOS is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Verizon FiOS staffs the call center well on Wednesday.

Calling this Verizon FiOS Customer Number

Christian Allen is the editor / author responsible for this content.
Nov 23, 2023

Calling Verizon to talk about their TV services was a surprisingly easy task. I'm tired of paying for television from AT&T, and I'm even more tired of their customer service so I've been exploring other options. The other day, I called Time Warner and that took forever, so I've been putting off this phone call. However, it was shockingly easy to talk to someone at Verizon and I'd call them back if I had any other questions without hesitation. I have to talk to my husband about the pricing, but I'm seriously considering them after my customer service interaction. 

It's more impressive that I was able to talk to someone within two minutes of calling given the fact that Verizon offers phone service, TV service, connected mobile car service, etc. There are lots of reasons why people may call, and there's probably a high demand for customer service. So the fact that they don't have a long wait means that they really have their customers in mind. You don't see that much these days, as everyone is willing to let you sit for hours on the hold line.

When I called, a friendly voice said, "Welcome to Verizon. I'm the Verizon assistant. Your call may be monitored or recorded for customer assurance. Say or enter a phone number, or an account number associated with the account number you're associated with. If you're a new customer, say new customer." I obviously was a new customer so I chose that, and then the voice assistant asked, "Will this be for business or for personal use?"

After I said personal use, it said, "Okay, what’s the five-digit zip code where you would like to get Verizon service? If you don’t know it, tell me the state you're in." It said the zipcode back to me and asked if it was correct. When I verified it was, the system said, "What kind of new service do you want? Say phone, internet, TV, or connected car." I stated that I wanted TV service and the line started to ring immediately.

A voice said, "I'll transfer you to someone who can assist you" and within just a few seconds I was talking to someone about TV services. I couldn't believe how fast the entire process was and the agent that I talked to was very friendly and pleasant. They spoke clear English and we shared a few jokes as they helped me understand what Verizon could offer me. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!