Toll-free · 24 hours, 7 days · Press 1. Then press 1. · To make changes or confirm a reservation, press 1. If you have been in an accident or need roadside assistance, press 2. Completed your rental and need further assistance, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for U-Haul below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this U-Haul phone number to document the phone system.
Here is how our research team describes the way the U-Haul phone system greets you: To make changes or confirm a reservation, press 1. If you have been in an accident or need roadside assistance, press 2. Completed your rental and need further assistance, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3.
Below are some clips we've found from U-Haul's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling U Haul. This call may be recorded.
For faster service, download the U app for immediate help.
The app allows you to make, change, and or confirm your reservation, extend, modify and return your rental, make storage payments, request roadside assistance, assistance, and more.
Press pound on your keypad now to receive text message with a link to download the U Haul app.
To make, change, or confirm a reservation, press one."
Excerpt from a call with U-Haul
Saturday, January 6, 2024 4:53 PM
They may need the phone number on your account
"For faster service, press pound on your keypad to receive a text message with a link to download or access the U Haul app."
Excerpt from a call with U-Haul
Monday, July 22, 2024 4:36 PM
The first phone menu
"You for calling U Haul. This call may be recorded.
For faster service, press pound on your keypad to receive a text message with a link to download or access the U Haul app.
To make, change, or confirm a reservation, press one."
Excerpt from a call with U-Haul
Monday, June 17, 2024 3:29 PM
After you press 1
"To return to the main menu, press six.
You have not selected a menu option. Please For truck, trailer, or towing equipment, press one.
For a u box container, press two."
Excerpt from a call with U-Haul
Tuesday, March 5, 2024 3:40 PM
What are the hours and when should I call?
U-Haul operates the call center for this 800-789-3638 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 960 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the U-Haul call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this U-Haul phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like U-Haul staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call U-Haul is Monday.The most busy day to call is Saturday, which averages 36% more phone calls by comparison.Again, this is based on a sample of 960 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call U-Haul is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that U-Haul staffs the call center well on Monday.
When you call the customer service phone number for U-Haul, you first encounter an automated messaging system. It thanks you for calling, quickly mentions that the call may be recorded, and offers a Spanish language option. Alternative language options are great for increasing caller accessibility, although it's unclear why the option and the call intro are delivered at such a rapid pace.
Before offering assistance or a standard phone menu, the system immediately tells you to press the pound key to receive a text message with a link to download their app. This can leave a bad taste; it seems like a ploy to encourage app usage—likely benefiting them through ads and/or collecting user data—and a way to start sending you marketing content via text. I'd be curious to review their privacy policy regarding this, as marketing strategies like this often fall short of being as customer-friendly as they appear on the surface. But I digress.
If you don't press the pound key, you will reach a standard phone menu:
Press 1 to make, change, or confirm a reservation
Press 2 if you have been in an accident or require roadside assistance
Press 3 if you've completed a rental and require further assistance
Press 9 to hear the menu options again
There is no immediate option to speak with a representative, but you will reach one after navigating through one of the three main phone options. When I selected the first option, an automated voice informed me that my wait time was less than five minutes. I appreciate when customer service lines give callers a wait time estimate, it's very helpful. The person I spoke to was friendly and helpful and was able to make my reservation quickly. So, the customer service aspect—what's most important—was excellent in my experience!
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call U-Haul
If you have time to do a bit of reading before you call U-Haul, we recommend you read over some of our problem-specific articles.
U-Haul's cancellation policy allows customers to cancel their reservation up to 24 hours prior to the scheduled pick-up time without incurring any fees. For cancellations made less than 24 hours in advance, a $50 fee will be charged. In case of no-show at the designated pick-up location or failure to cancel the reservation, a $50 fee will also apply. Customers who have prepaid for their reservation will receive a refund minus any applicable cancellation fees. It is important to note that cancelling a U-Haul reservation online is the quickest and most convenient method. By providing sufficient notice, customers can avoid any unnecessary charges and ensure a hassle-free cancellation process.
Yes, you can tow your own vehicle with a U-Haul truck. U-Haul offers a variety of tow dolly and auto transport options that are specifically designed to safely and securely transport your vehicle behind their trucks. These towing equipment options are suitable for most personal vehicles, including cars, trucks, and SUVs. U-Haul provides easy-to-follow instructions for properly loading and securing your vehicle onto the tow dolly or transport, ensuring a safe journey. However, it is important to verify your vehicle's compatibility and weight restrictions before attempting to tow it. Additionally, U-Haul recommends checking your vehicle's owner's manual and consulting with their representatives for any specific guidelines or requirements.
The rental cost for a U-Haul truck or trailer varies depending on several factors. These include the size of the truck or trailer, the distance of the move, the duration of the rental, and the pickup and drop-off locations. U-Haul offers a range of truck sizes, from 10 to 26 feet, and several trailer options. Prices may also change during peak moving seasons. To get an accurate cost estimate, it is recommended to use the online reservation system or contact the nearest U-Haul location for a personalized quote. U-Haul strives to provide competitive rates and flexible rental options to suit different needs and budgets.
Click the link above to get answers to just about any U-Haul customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to U-Haul, and their purpose. Are any of these similar to the reason you are trying to call?
Inquire about truck availability: "I want to get a one way truck from Jersey to Brooklyn, New York."
- From a call lasting 7m 9s , Oct 12, 2024 10:16 PM
Truck pickup assistance needed: "I'm here trying to pick up a truck, and for whatever reason, the app is just saying to call you guys."
- From a call lasting 11m 6s , Oct 3, 2024 9:16 PM
Refund status inquiry: "It's a hundred and eighteen dollars and some cents, and it said it's pending."
- From a call lasting 8m 2s , Sep 18, 2024 7:15 PM
Information about why customers call U-Haul is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- U-Haul customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is U-Haul's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a U-Haul agent. This phone number is U-Haul's best phone number because 13,092 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-789-3638 include Change a Booking, Account Access, Cancel a Booking, Make a Booking, Refund a Charge and other customer service issues. Rather than trying to call U-Haul first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, U-Haul has 2 phone numbers. It's not always clear what is the best way to talk to U-Haul representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for U-Haul. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like U-Haul. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
