A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 3 seconds.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 5, then 0, then 0 · For priority service, press 1. To switch to SMS, press 2. To continue with the phone call, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sony below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sony phone number to document the phone system.
Here is how our research team describes the way the Sony phone system greets you: For priority service, press 1. To switch to SMS, press 2. To continue with the phone call, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Sony's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sony. I am Sony's support virtual assistant.
Can I help you today?"
Excerpt from a call with Sony
Wednesday, January 10, 2024 7:10 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Sony. I am Sony's support virtual assistant.
If you have an existing case, please say, I have a case Otherwise, how can I help you today?"
Excerpt from a call with Sony
Wednesday, July 31, 2024 9:40 PM
They may ask you to enter information with the dial pad
"Thank you for contacting Sony Electronics.
If you have an existing case, press one now.
Otherwise, to be transferred to our virtual assist please use your keypad to enter your eight digit case number now."
Excerpt from a call with Sony
Wednesday, December 4, 2024 4:47 PM
They may ask you to say or enter information
"Please tell me which type of representative you need to speak with.
Say PlayStation, sales, or product support.
I will connect you to an agent for further help.
If you already have a case with us, please share the case number now or say I don't have a case."
Excerpt from a call with Sony
Saturday, July 6, 2024 4:51 PM
What are the hours and when should I call?
Sony operates the call center for this 866-909-7669 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 3,184 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sony call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sony phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sony staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sony is Sunday.The most busy day to call is Monday, which averages 46% more phone calls by comparison.Again, this is based on a sample of 3,184 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday, which is 143% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Sony is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Sony staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Calling Sony was a very easy experience, which was surprising since I assumed that it was going to be a long wait. Sony makes dozens of products, so it only seemed reasonable to think that it would take me a while to get to sales support. I also didn’t really know what I needed, so I thought that might make it a bit more complicated. I thought I might still have a warranty on my television, but I wasn’t sure if it was through Sony or Best Buy (where I bought it). I really ultimately needed to talk to someone about the fuzzy screen issues I was having to see what I needed to do next.
Of course, there are a dozen reasons why people might call Sony, starting with technical support issues. Sony makes so many different electronic items that it is not out of this realm to think that most phone calls are technical issues. After all, mine was as well, but getting through to the virtual assistant and a customer service representative wasn’t that bad despite this fact. There was a tiny bit of misdirection, but in the end, it only took me a minute and a half to get to a hold line and then another five minutes to get to a person. That is really not bad for a technical support question because I have certainly been on wait for much longer.
When I first called, I was greeted by the Sony support virtual assistant, who promptly asked me why I was calling. I said, “Talk about a warranty,” but it didn’t work. The assistant replied, "Sorry, I didn’t get that. You may ask me about things like the remote doesn’t work.” I tried to say, “I need help with my warranty again,” but the system already seemed to be moving forward, which worked just fine with me. The next thing it said was, “I will connect you to an agent; if you already have a case, please say your case number now. Or say, I don’t have a case.”
It then asked me for my last name and first name and then created a case number complete with a case number that it texted me. I had to wait in the hold line after this for an hour and then talked to someone who had to transfer me once but helped me get the answers that I needed.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Sony
If you have time to do a bit of reading before you call Sony, we recommend you read over some of our problem-specific articles.
Being banned on the Sony network can be frustrating. If you are banned, you can no longer get into your game. If you are banned in PlayStation 4, it is possible to appeal with these helpful tips.
GE Money USA - Sony Financial is a joint venture between GE Money USA and Sony Financial Holdings. It offers a range of financial products and services, specifically tailored for Sony customers. The partnership aims to provide convenient and flexible financing options to support the purchase of Sony electronics, such as TVs, cameras, audio equipment, and gaming consoles. GE Money USA - Sony Financial offers credit cards, installment loans, and other financing solutions to help customers manage their purchases easily. With a focus on convenience, competitive interest rates, and flexible payment plans, GE Money USA - Sony Financial aims to enhance the overall customer experience and provide financial solutions that align with Sony's brand values.
The warranty period for Sony VAIO laptops varies depending on the specific model and region. To determine the exact warranty duration, it is advisable to refer to the documentation or product page for the particular laptop model of interest. Generally, Sony offers a standard one-year limited warranty for its VAIO laptops from the date of purchase. However, some models may come with an extended warranty or additional coverage options that can be purchased separately. It is recommended to check with the retailer or Sony's official website for more information and to understand the specific warranty terms and conditions applicable to your Sony VAIO laptop.
Click the link above to get answers to just about any Sony customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sony, and their purpose. Are any of these similar to the reason you are trying to call?
Family manager settings issue: "I'm trying to set up my family manager account, but it's not working."
- From a call lasting 9m 54s , Dec 27, 2024 7:07 PM
PS4 controller issue: "But when I am trying to sync this controller up, to my PS four, it's not syncing to my PS."
- From a call lasting 48m 56s , Dec 27, 2024 1:19 AM
Controller not working: "My PS four controller is not working at all."
- From a call lasting 19m 36s , Dec 27, 2024 12:59 AM
PS4 controller issue: "Have a problem with a p s four controller."
- From a call lasting 2m 26s , Dec 27, 2024 12:55 AM
Account creation issue: "I'm having trouble creating an account on my PS5."
- From a call lasting 2m 34s , Dec 26, 2024 8:47 PM
Account creation issue: "I'm having trouble creating an account on my PS5."
- From a call lasting 2m 36s , Dec 26, 2024 8:42 PM
Technical support needed: "I need tech support for my television."
- From a call lasting 29m 49s , Dec 26, 2024 6:50 PM
Information about why customers call Sony is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Sony, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Sony customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sony's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sony agent. This phone number is Sony's best phone number because 43,722 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-909-7669 include Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs and other customer service issues. The Sony call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, Sony has 3 phone numbers. It's not always clear what is the best way to talk to Sony representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sony. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
