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Samsung Customer Service

Phone Number & Contact Info

Samsung's Best Phone Number

800-726-7864
Toll-free·Calls Customer Service·Most popular Samsung number
Free tools for easier calling
Q:

How do I talk to a live human at Samsung?

A:Press 0 then 0. Then press 1 at every prompt until you are transferred to a rep. Our free phone can also navigate phone menus to get a live human at Samsung for you.
Q:

Does Samsung offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 8am-12am EST. The least busy day is Sunday, and the most busy day is Monday. If the call center is closed, you can schedule a call.
Q:

How long will I wait on hold?

A:The average hold time is 1 minute and 6 seconds. The longest hold times are on Monday, and the shortest are on Sunday. You can skip the hold time for free.

Samsung Customer Phone Numbers

Technical Support

888-987-4357
Toll-free · 24 hours, 7 days · Press 1, then 1, then 5. · If you're calling for samsung.com, order support, or product purchase, press 1. For anything else, please stay on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call

Corporate Offices

201-229-4000
Mon-Fri 9am-5pm EST · Corporate headquarters · If you're calling about Samsung mobile phones, press 1. For any other Samsung phones, press 2. To speak to an operator, press 3.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Samsung below.

Let us call and talk to Samsung for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Samsung phone number to document the phone system.
Here is how our research team describes the way the Samsung phone system greets you: If you're calling for samsung.com, order support, or product purchase, press 1. For anything else, please stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then 0. Then press 1 at every prompt until you are transferred to a rep
Below are some clips we've found from Samsung's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Samsung. This call will be monitored and recorded for quality and training purposes."
Excerpt from a call with Samsung
Thursday, January 4, 2024 5:36 PM

They may need the phone number on your account

"Thank you for calling Samsung. This call will be monitored and recorded for training and quality purpose and to improve our business. I see that you called us recently. If you are calling us regarding your last inquiry, press Please ensure you are not currently using the device about which you are calling. Powering down the device may be required during troubleshooting.
Thanks for calling Sam's. Thank you.
Please enter your ten digit mobile phone number area code first."
Excerpt from a call with Samsung
Wednesday, June 19, 2024 7:35 AM

The first phone menu

"Thank you for calling Samsung. This call will be monitored and recorded for quality and training purposes and to improve our business. We may use your information to develop and train our artificial intelligence algorithms and models.
I see that you called us recently. If you are calling us regarding your last inquiry, press one.
Otherwise, press two or stay on the line."
Excerpt from a call with Samsung
Wednesday, September 4, 2024 12:17 PM

After you press 1

"For any home entertainment devices for fold or flip models, press one.
For all other phones, press two.
For tablets, press three.
For galaxy buds or galaxy watches, press four."
Excerpt from a call with Samsung
Sunday, March 17, 2024 11:42 AM

After you press 3

"For DEVAB press one.
For smart things or health products, press two."
Excerpt from a call with Samsung
Monday, February 19, 2024 1:32 AM

What are the hours and when should I call?

Samsung operates the call center for this 800-726-7864 phone number Mon-Sun 8am-12am ET. The short answer is that you should call on a Sunday. This observation and the following section are based on analysis of a sample set of 3,820 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Samsung call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Samsung phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Samsung staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Samsung is Sunday. The most busy day to call is Monday, which averages 69% more phone calls by comparison. Again, this is based on a sample of 3,820 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Sunday. The longest wait in the queue on average occurs on Monday, which is 212% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.
Sun
Shortest
Mon
Longest
Tue
Wed
Thu
Fri
Sat

The best time to call Samsung

In summation, the best day to call Samsung is Sunday. In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Samsung number, but it is also the day with the shortest hold times.

Calling this Samsung Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 5, 2023

Calling Samsung's 800-726-7864 phone number required a bit of a runaround. For some reason, the company's voice recognition system isn't very accurate. Also, in my opinion, the automated assistant's voice is unclear. For a leading tech company, Samsung really needs to work on its customer service. 

My husband has a Samsung phone. It's about a year old but the touchscreen is starting to be very finicky. It still works, but sometimes it acts like there's water under the glass and jumps around. My primary goal was to find out if this was a known problem. If it's a known problem, then I wanted to see what Samsung would do to help me figure it out.

Samsung makes a lot of products, and people probably call daily for help with their devices and services. With that type of large customer service demand, you'd think the company would improve its interface.

When I called, the system thanked me for calling Samsung and, apparently, recognized my phone number because the voice assistant said, "I see you called recently about your tablet. Are you calling us back regarding that?" I said no, and it replied, "No worries, what can we do to assist you today?" I replied, "Talk about my Samsung phone." At first, it didn't understand me and I had to repeat myself, and then it asked, "Is the model of your phone a flip, fold, or something else?"

This time, I said "something else" three times, and it was like I was talking into the air. Eventually, the voice assistant said, "Unfortunately, we were unable to capture the product you needed help with. To ensure we can connect you to the right agent, please choose from the following options. For any mobile product, such as phones, earbuds, tablets, or watches, press 1. For any appliances, such as fridges, washers, or dryers, press 2. For any home entertainment devices, such as Blu-Ray players, TVs, or home theater systems, press 3. For devices such as Chromebooks or monitors, press 4. For Samsung Pay, press 5. For Samsung business products, press 6."

I pressed 1 for phones. Then, it gave me another array of options I could have skipped if it had listened, which were: "For fold or flip models, press 1. For all other phones, press 2. For tablets, press 3. For Galaxy buds or watches, press 4. For everything else, press 5." This is where it started to get hard to hear. It sounded like the voice assistant was under water, and through this muddled speech, it said I would be transferred to an agent. 

At some point, it asked if I wanted to text a representative (I said no), and then, something about a survey (also said no). Finally, I got connected to an agent after about a minute of that gibberish who spoke clearly enough and was able to help me troubleshoot the issue.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Samsung

If you have time to do a bit of reading before you call Samsung, we recommend you read over some of our problem-specific articles.

Is Samsung Pay compatible with all Samsung devices?

Yes, Samsung Pay is compatible with all Samsung devices. It works seamlessly across Samsung smartphones, smartwatches, and tablets. Whether you own the latest flagship models like the Samsung Galaxy S21 or older models such as the Galaxy Note 9, you can still enjoy the convenience of Samsung Pay. Additionally, Samsung Pay is not limited to just smartphones, as it can also be used with other Samsung devices like the Galaxy Watch or Galaxy Tab. Simply download the Samsung Pay app, add your preferred payment methods, and you're ready to make contactless payments securely. Samsung Pay is designed to provide a convenient and versatile digital payment solution for all Samsung device users.

Is Samsung Pay available internationally?

Yes, Samsung Pay is available internationally. Samsung Pay has expanded its services to numerous countries across the globe. As of now, it is available in many countries, including the United States, United Kingdom, Australia, Canada, Spain, Denmark, Singapore, and more. Samsung Pay's international availability enables users to make secure and convenient mobile payments while traveling abroad. However, the availability of specific features may vary depending on the country and the participating banks or financial institutions. To check whether Samsung Pay is available in your country, you can visit the Samsung Pay website or consult with your local Samsung representative.

What is the warranty period for Samsung devices?

The warranty period for Samsung devices typically varies depending on the product. Samsung offers different warranty periods for different categories of devices. Generally, most Samsung mobile phones, tablets, and wearables come with a standard one-year limited warranty that covers manufacturing defects and faults. However, some premium Samsung devices, like the Galaxy Fold series, may have an extended warranty period. It is advisable to consult the specific product's documentation or the Samsung website for accurate information about the warranty duration for a particular device. Additionally, Samsung also provides an option to purchase extended warranty coverage for some products, which can offer additional protection beyond the standard warranty period.

Top Samsung customer service problems

Click the link above to get answers to just about any Samsung customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Samsung is extracted from issues that customers have reported to GetHuman.
Samsung issues reported to GetHuman

More Samsung Customer Service Contacts

There are of course other ways to contact Samsung customer service besides the phone. Below we list the best ones, by medium.

Samsung Customer Service Live Chat

samsung.com - Technical Support
Choose "Live Chat" on the lower right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Samsung provides this option.

Samsung Customer Email Addresses

president@sea.samsung.com - Customer Service
Office of the President. This is the highest level of customer service I've been able to find after bothering their phone reps for long enough.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Samsung will reply our your email.

Samsung Customer Service on X (formerly Twitter)

@SamsungUS - Customer Service
Use this Twitter handle to contact customer service
Samsung, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Samsung Customer Help Desk / Web Support

samsung.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Samsung customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Samsung's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Samsung agent. This phone number is Samsung's best phone number because 82,302 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-726-7864 include Repair Request, Track an Order, Device Support, Refund a Charge, Account Access and other customer service issues. The Samsung call center that you call into has employees from California, South Carolina, Vietnam, India, North Carolina, Canada and is open Mon-Sun 8am-12am ET according to customers. In total, Samsung has 3 phone numbers. It's not always clear what is the best way to talk to Samsung representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Samsung. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Samsung. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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