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SHEIN Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access SHEIN customer support.
Q:

How do I contact SHEIN customer service?

A:SHEIN does not have a customer service phone number, but you can contact them through live chat or their website.
Some customers prefer live chat even to a phone call.
Q:

Does SHEIN offer 24 hour customer service?

A:Not by phone. But you can contact SHEIN 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact SHEIN Customer Service

There are other ways to contact SHEIN customer service besides the phone. Below we list them by medium, from most to least popular.

SHEIN Customer Service Live Chat

us.shein.com - Customer Service
Click "Customer service"
Mon-Fri 6am-9pm PST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, SHEIN provides this option.

Customer Help Desk / Web Support

us.shein.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- SHEIN customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

You came here to see SHEIN's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a SHEIN agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact SHEIN anyways and help you with your issue. Over the last 18 months, 45,750 customers like you have come in search of a phone number for SHEIN and helped us confirm they don't have one. Common reasons that people try to call SHEIN customer support department include and other customer service issues. Rather than trying to call SHEIN first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now SHEIN doesn't have any phone numbers. It's not always clear what is the best way to talk to SHEIN representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If SHEIN Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for SHEIN, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from SHEIN customers like yourself.

GetHuman does not provide call center services or customer support operations for SHEIN. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SHEIN. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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