A:Press 2 at the first menu. Must choose option 1-4, then wait on line until transferred to a representative.Our free phone can also navigate phone menus to get a live human at Prometric for you.
Q:
Does Prometric offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Calling this Prometric number should go right to a real human being · To reach your party directly, press 1. To reach your party by name, press 2. For candidate services, testing and registration, press 3. For additional services, remain on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-9pm EST · For Enroll Agent Testing · Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2 · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 3 then 2 · Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For setting up testing accommodations · To schedule an exam, press 1. To schedule an exam with approved accommodations, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Prometric below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Prometric phone number to document the phone system.
Here is how our research team describes the way the Prometric phone system greets you: Must go online at www.prometric.com to contact us or to listen to the security message, press 1. To bypass the security message, press 2
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu. Must choose option 1-4, then wait on line until transferred to a representative.
Below are some clips we've found from Prometric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Prometric.
You have reached the candidate care department. This call may be monitored or recorded for quality assurance purposes.
Please be advised that Prometric collects and processes candidate personal data only for the purpose of registering, scheduling, and administering tests, and processing test results on behalf of our clients.
The test sponsor for your test. Candidate personal data is processed and stored in the United States to fulfill the delivery of your exam.
And other exam services provided to you and the test sponsor.
We have taken appropriate measures to ensure that your personal data is secure.
This processing is necessary to administer a test, and we cannot register you if you do not agree.
You can view Prometric's full privacy policy on the privacy section at the bottom of our website at prometric dot com.
By remaining on the line, you're acknowledging that you understand and agree to the policy set out in the Prometric Privacy Policy.
Including the processing of your personal data to the United States where applicable.
On your test date, please check your email including spam or junk folder before leaving to the testing center.
While we do our very best to ensure a smooth testing experience from time to time, internal or external factors
may cause your exam to be rescheduled. We will contact you via email if this situation occurs.
If you would like to hear the pro security message, press one.
If you would like to bypass the security message, press two.
If you are calling to schedule an exam with accommodations that are generally covered under the American's Disability Act, which requires preapproval and documentation of"
Excerpt from a call with Prometric
Tuesday, January 9, 2024 3:48 PM
The first phone menu
"Thank you for calling Prometric.
You have reached the candidate care department. This call may be monitored or recorded for quality assurance purposes.
Please be advised that Prometric collects and processes candidate personal data only for the purpose of registering scheduling, and administering tests, and processing test results on behalf of our clients, the test sponsor for your test.
Candidate personal data is processed and stored in the United States to fulfill the delivery of your exam and other exam services provided to you and the test sponsor.
We have taken appropriate measure to ensure that your personal data is secure.
This processing is necessary to administer a test and we cannot register you if you do not agree.
You can view Prometric's full privacy policy on the privacy section at the bottom of our website at prometric dot com.
By remaining on the line, you are acknowledging that you understand and agree to the policy set out in the Prometric privacy policy.
Including the processing of your personal data to the United States where applicable.
On your test date, please check your email including spam or junk folder.
Before leaving to the testing center. While we do our very best to ensure a smooth testing experience from time to time, internal or external factors may cause your exam to be rescheduled.
We will contact you via email if this situation occurs.
If you would like to hear the Prometric security message, press one.
If you would like to bypass the security message, press two."
Excerpt from a call with Prometric
Tuesday, May 14, 2024 12:20 PM
What are the hours and when should I call?
Prometric operates the call center for this 800-775-3926 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,043 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Prometric call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Prometric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Prometric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Prometric is Sunday.The most busy day to call is Monday, which averages 668% more phone calls by comparison.Again, this is based on a sample of 1,043 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
When you call the customer service line for Prometric, you're greeted by an automated message system. The opening message is honestly quite extensive and goes into the company's collection and processing of data. They say this is done on behalf of clients and is functionally and pragmatically necessary.
After stating all of this, the message system says customer privacy is taken very seriously by Prometric, and those who wish to learn more about the company's full privacy policy can do so by accessing the document via their website.
I've never called a company's customer service line and been greeted by a message like this; it immediately made me suspicious of Prometric's history of data handling and consumer privacy. As a result, I went online to search why such an immediate, lengthy, and detailed disclaimer is necessary, and found my answer in a number of alarming controversies dating back to 2009. The company's history of mismanagement and seeming lack of accountability is alarming. As a regular person trying to call their customer support, I'm immediately cautious and distrusting.
After the lengthy privacy disclaimer, the message system says by staying on the line you are agreeing to the privacy policy, then you're presented with two options: press 1 to hear the company's privacy message, or press 2 to bypass. (I'm confused, didn't I just hear a privacy message? Is there more? Should I be concerned?)
I pressed 2, hoping to reach a standard phone menu. Individuals who need disability-related accommodations are told to press 2 (while being reminded in a patronizing way they will need proof); otherwise, stay on the line and you will be connected to a representative.
That's as far as I got, as I don't personally feel comfortable agreeing to Prometric's privacy policy given the company's history of mismanagement; I'd rather find the assistance and answers I'm looking for by searching online. At least I know callers are actually able to reach a representative if needed.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Prometric
If you have time to do a bit of reading before you call Prometric, we recommend you read over some of our problem-specific articles.
The cost of taking a test with Prometric varies depending on the type of test and the location. Prometric offers a wide range of exams, including professional certifications, academic admissions, and licensure exams. Therefore, the fees differ based on the specific exam program and the country or region where it is administered. It is recommended to visit Prometric's website or contact their customer service for accurate pricing details. They provide a pricing list for each exam program and testing location, ensuring transparency and facilitating informed decision-making. Keep in mind that fees may also include additional charges for services like rescheduling or exam preparation materials.
Prometric accepts various forms of payment to ensure convenience for their customers. The accepted payment methods include credit cards, such as American Express, Discover, Mastercard, and Visa. Debit cards associated with these major credit card companies are also accepted. Additionally, Prometric accepts payments through personal or business checks, money orders, and certified checks. However, it is important to note that cash payments are not accepted. To make the payment process more convenient, Prometric also allows online payment through their secure payment portal. This ensures a seamless and efficient payment experience for individuals scheduling exams or availing other services provided by Prometric.
The policy for retaking a test with Prometric allows candidates to retake their exams if they do not achieve a passing score. However, there are certain restrictions in place. Candidates are required to wait a specified period before retesting, depending on the program or exam they are taking. This waiting period may vary from one program to another. Additionally, candidates must pay a retesting fee for each attempt. It is essential to note that if a passing score has already been attained, retesting is generally not permissible unless dictated by a specific program policy. Overall, Prometric's retake policy enables candidates to have another opportunity to succeed, but it is important to adhere to the waiting period and fee requirements.
Click the link above to get answers to just about any Prometric customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Prometric, and their purpose. Are any of these similar to the reason you are trying to call?
Rescheduling test appointment: "I just wanted to see if you guys got it and if I could reschedule my test."
- From a call lasting 9m 37s , Dec 16, 2024 3:50 PM
Information about why customers call Prometric is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Prometric provides this option.
As a last, sometimes only, resort- Prometric customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Prometric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Prometric agent. This phone number is Prometric's best phone number because 21,198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-775-3926 include Get Test Results, Reschedule Exam, Get Certification, Schedule Exam, Find Test Center and other customer service issues. The Prometric call center that you call into has employees from Florida and is open 24 hours, 7 days according to customers. In total, Prometric has 5 phone numbers. It's not always clear what is the best way to talk to Prometric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Prometric. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Prometric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
