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Prometric Customer FAQ

Top Answers & How-to Guides

What is Prometric's Phone Number?

The question we are asked most often is about how to talk to Prometric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a refund if I am unable to take the test as scheduled?

Yes, if you are unable to take the test as scheduled, you may request a refund. However, it is important to note that refund policies...
Ask any question you have about Prometric customer service, get an answer now.

Recent Prometric Customer Questions

Setting up accommodation for Massachusetts CSL test

If you need testing accommodations for the Massachusetts Construction Supervisor License (CSL) exam with Prometric, you must apply for them at the time you register for your test. You'll need to provide documentation to verify your need for accommodations. The process will typically involve completing an Accommodations Request Form and providing supporting documentation from a qualified professional verifying your given condition. Once your accommodations request is approved by Prometric, they will provide the necessary setup for you during your exam. However, keep in mind the review and approval process may take up to 10 business days. It is important to apply as early as possible to ensure everything is in place on your testing day.
Asked Apr 10, 2024 2:56 PM

My money was taken but i did not recieve a confimation

We're sorry to hear that you've experienced this issue. To address this, first, check your spam or junk email folders for the confirmation email. If you still haven't received a confirmation, it's possible that there may be a delay in the system, or there might have been an issue with the transaction. Please wait a few hours and check again. If the problem persists, it is advisable to reach out directly to Prometric for assistance. They'll be able to verify your payment status and whether your booking was successful.
Asked Mar 5, 2024 5:17 AM

Help me with my Prometric customer service issue

Scheduling and Cost

How Do I Schedule a Test Date with Prometric?

Prometric is known in the industry for its technology-enabled test assessment solutions. If you wish to schedule a test date with Prometric,...

What is the cost of taking a test with Prometric?

The cost of taking a test with Prometric varies depending on the type of test and the location. Prometric offers a wide range of exams,...

How far in advance should I schedule my test with Prometric?

It is recommended to schedule your test with Prometric as far in advance as possible. The availability of test dates and locations...

Payment Options

What forms of payment are accepted by Prometric?

Prometric accepts various forms of payment to ensure convenience for their customers. The accepted payment methods include credit cards,...

Rescheduling and Cancellation

Can I reschedule or cancel my test with Prometric?

Yes, you can reschedule or cancel your test with Prometric. To do so, you must log into your Prometric account and access the scheduling...

Test Day Preparation

What do I need to bring with me on the day of the test?

On the day of the test, it is important to bring a few essential items to ensure a smooth testing experience. Firstly, a government-issued...

Can I bring a calculator or other electronic devices to the test?

No, test-takers are not allowed to bring calculators or any electronic devices to the Prometric test. Prometric has strict policies...

Accommodations

Is there any special accommodation for test-takers with disabilities?

Yes, Prometric is committed to providing reasonable accommodations for test-takers with disabilities. Special accommodations can be...

Result Timing

How long does it take to receive my test results from Prometric?

At Prometric, we understand the importance of receiving your test results promptly. The time it takes to receive your results may vary...

Retaking Policy

What is the policy for retaking a test with Prometric?

The policy for retaking a test with Prometric allows candidates to retake their exams if they do not achieve a passing score. However,...

Testing Centers

Where are Prometric testing centers located?

Prometric testing centers are strategically located across the globe to provide convenience and accessibility to test takers. With...

Age Restrictions

Are there any age restrictions for taking a test with Prometric?

There are generally no age restrictions for taking a test with Prometric. The majority of the tests administered by Prometric do not...

Refund Policy

Can I request a refund if I am unable to take the test as scheduled?

Yes, if you are unable to take the test as scheduled, you may request a refund. However, it is important to note that refund policies...
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