A:Don't press anything, just hold on the line for an operator.Our free phone can also navigate phone menus to get a live human at Lowe's for you.
Q:
Does Lowe's offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8:30am-6pm EST.The least busy day is Sunday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 5 seconds.The longest hold times are on Saturday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 5, then 3, then 2. · Credit Center - Please say or enter your account or card number. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Lowe's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Lowe's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for an operator.
Below are some clips we've found from Lowe's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Loads.
Calls may be recorded or monitored.
Privacy notice plus your rights and options are at lowes dot com slash privacy."
Excerpt from a call with Lowe's
Friday, January 5, 2024 11:47 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling Lowe's.
By continuing, you agree to Lowe's and its service providers monitoring and recording this call for training, analytics, and improvement of our products and services.
Privacy notice plus your rights and options are at lowes dot com slash Now what can I do for you today?
You can say things like, I need a quote for an installation or do I file a protection plan claim?"
Excerpt from a call with Lowe's
Wednesday, December 4, 2024 5:16 PM
They may ask you to say or enter information
"Thanks for calling Lowe's.
Calls may be recorded or monitored. Privacy notice plus your rights and options are at lowes dot com slash privacy.
Now what can I do for you today?
You can say things like, I need a quote for an installation, or how do I file a protection plan claim?"
Excerpt from a call with Lowe's
Thursday, January 4, 2024 10:49 PM
What are the hours and when should I call?
Lowe's operates the call center for this 800-445-6937 phone number Mon-Sun 8:30am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,016 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Lowe's call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lowe's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lowe's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lowe's is Sunday.The most busy day to call is Wednesday, which averages 162% more phone calls by comparison.Again, this is based on a sample of 1,016 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Saturday, which is 489% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Lowe's is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Lowe's staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Calling Lowe's for help was almost as easy as walking into the store and looking for someone to help. In the same way that there is always someone in blue ready to help, it was extremely simple to get to someone to answer my question.
I'm starting a landscaping project, and I'm looking at buying a large amount of fill soil, mulch, and pavers so I wanted to economize on the best way to make this purchase. I figured that I could get contractor pricing and maybe even get it all delivered at once to help streamline the delivery charges. At any rate, I need far too much to just buy it from the store and attempt to carry it home.
With that in mind, I called Lowe's to talk about some of the products I saw online and to talk about my ordering options. When I called, an automated agent picked up and asked directly, "Thanks for calling Lowes. Calls may be recorded or monitored. Now, what can I do for you today?" I replied that I wanted to talk to someone about landscaping.
The automated agent replied back, "Which would you like? Either see what’s in stock, price check an item, get delivery details or other help from that department." I wasn't quite sure what I needed since I actually needed help with all of those things so I just repeated back, "other help from that department" and it told me, "Just a minute, let me get you to someone who can help with that department."
I was on hold for maybe 10 seconds when Colleen answered the phone and asked me how she could help me. She had a bit of a drawl, but was friendly and walked me through all of my questions and the best way to put together my purchase.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Lowe's
If you have time to do a bit of reading before you call Lowe's, we recommend you read over some of our problem-specific articles.
Although Lowe's policies may change in the future, it makes sense to explore merging your two accounts to enjoy a streamlined shopping experience. If you contact Lowe's customer service department, it can help you take the appropriate steps to complete your merger. The customer service team will help you find the best solution to your problem, even if a direct account merging option isn't available.
Click the link above to get answers to just about any Lowe's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Lowe's, and their purpose. Are any of these similar to the reason you are trying to call?
Wrong item received: "I recently placed an order, and you sent me the wrong item."
- From a call lasting 41m 10s , Dec 20, 2024 3:59 PM
Manage online order: "I need assistance with my online order."
- From a call lasting 1m 46s , Dec 16, 2024 12:51 AM
Account setup assistance: "So how can I go ahead and get my MVP pro account moving?"
- From a call lasting 6m 31s , Dec 15, 2024 6:42 PM
Request for employment documentation: "I need to get documentation of the last date that I want."
- From a call lasting 2m 23s , Dec 12, 2024 6:43 PM
Information about why customers call Lowe's is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lowe's provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lowe's will reply our your email.
Lowe's, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Lowe's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lowe's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lowe's agent. This phone number is Lowe's's best phone number because 9,108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-445-6937 include Item not received, Missing items, Returns, Product issue, Returns and other customer service issues. Rather than trying to call Lowe's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter or chat. In total, Lowe's has 2 phone numbers. It's not always clear what is the best way to talk to Lowe's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lowe's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lowe's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
