Lowe's Customer Service Issues

Hi there, I am seeking assistance regarding a recent return that I missed the deadline for. I mistakenly thought the return window was 90 days, but it seems my understanding was incorrect. A customer service chat suggested I speak with the store manager, but unfortunately, they were not able to assist me. I have valid reasons for the delay in returning the item, which I'm unable to fully explain here due to the word limit. I would appreciate any help or guidance that can be provided. Thank you, Bina

Subject: Disappointment with Recent Carpet Installation Service Dear Lowes Installation Services, I am writing to express my dissatisfaction with the carpet installation service I received recently at my residence in Harbor Springs, MI. I ordered the carpet in March with the expectation of a professional installation. Unfortunately, after facing significant delays and lack of communication, I have been left disappointed. Despite my attempts to discuss the issues with the department, my concerns have not been adequately addressed. I am requesting compensation for the inconvenience, an explanation for the delays, and a formal apology for the lack of communication. I value Lowes as a provider of quality services and products and hope we can resolve these issues promptly. Please contact me via email or phone to discuss this matter further. I appreciate your attention to this issue and look forward to a timely resolution. Thank you, John Palm

I visited Lowe’s today to settle my balance of $[redacted].80. After paying, I was charged $[redacted].80. The staff member couldn't explain the extra charge. When I contacted Lowe's Customer Service, another representative informed me it was a late fee, which I was unaware of. This is the first time this has happened, and I wasn't aware I was late. Can Lowe's please consider refunding the additional charge? Best, Mary Ann S. [redacted] Coulter Street Milton, DE [redacted]

I recently received a new Pit Boss but found it missing the control knob below the power button. When I reached out to the store in Ozark, MO, they kept me on hold for over thirty minutes without answering. After contacting them again, the ASM directed me to their warehouse in Joplin, MO, to resolve the issue. As a customer, I believe the responsibility lies with the store where I made the purchase. If they are unable to assist, I may need to consider taking my business elsewhere. In my real estate company, we always ensure accountability until the customer is satisfied, and I expect the same level of service from any company selling products to the public.

On October 3rd, [redacted], at 6:55 pm, I visited Lowe’s store number [redacted] and used the self-checkout terminal 26, FSTLAN02. After paying with a $[redacted] bill, I received $65.68 in change. Unfortunately, I left without collecting the cash from the dispenser as I got distracted while typing in my number for the receipt. Upon realizing my mistake at the gas station, I called the store multiple times, trying to reach a manager without success. Despite my efforts, I couldn't connect with anyone after several attempts over a 45-minute period. Frustrated by the lack of response, I am now reaching out via email to request that the manager investigates by reviewing the video footage from that time. If a customer took the money, that's understandable, but if an employee did and denied it, that raises serious concerns of dishonesty. Despite making three more calls to the store today, I have yet to speak to anyone.

I placed an order for a residential Mrcool air conditioner on 9/23. I am having trouble tracking the delivery and obtaining a valid tracking number. The store initially informed me that the unit was ready for pick up, but when I arrived, I was informed that it had been shipped. I am frustrated that no one seems to be able to provide details on the delivery status or carrier information. My order number is [redacted]52. If the unit does not arrive promptly, I may need to consider canceling my order and getting one that I can pick up myself. Thank you.

I am inquiring about my order which supposedly arrived with FedEx. However, when I attempted to track the package on the FedEx website using tracking number AS[redacted]86CN, it indicates the number is invalid. The delivery instructions advise checking for the package around the delivery location in case it was left there. Neither I nor my neighbors have received or signed for any package, and due to the size of the items, it is unlikely that the package could have been left nearby without our notice. I am seeking assistance in locating my package or obtaining a refund. Thank you for your attention to this matter. Sincerely, Filippo

Last week, we had a washer dryer combo installed. I noticed that the machine is leaking from the hoses connected to the back of the washer dryer combo. The connection to the back of the washer, where the hoses are attached, seems to have been tightened with a pair of pliers, causing damage to the washing machine's fittings and the supply lines. Both are now leaking. We only discovered this after our ceiling became saturated with water damage from the leaking supply lines. The actual fittings on the washing machine also need to be replaced due to the over-tightening. What should be done about the water damage?

Hello, I had measurements taken for our flooring installation recently. I got an email confirming that Lowes has the measurements. Now, we need to pick out the flooring for an accurate quote and installation scheduling. Do we need to make an appointment or can we visit the store directly? Thank you, Stephanie W.

I am Denise Mills residing at 17 Mountain Road in Burlington, MA. We purchased a complete Frigidaire suite on Mar 30/Apr 1, [redacted] at the Lowe’s in Woburn, MA. Due to Covid-related supply chain issues, the delivery was delayed until Nov [redacted]. Despite several requests, we have not received the warranty details. Each door shelf has cracked, and we have been unable to obtain the water filters that were part of the warranty. Surprisingly, there is no record of our purchase and warranty in your system. We were assured by salesman Steve that the warranty, which includes water filters, would be beneficial. It is frustrating to find out there is no record of our warranty when we inquire at the store. We urge you to investigate our warranty status, provide us with the necessary information, and send us the shelves and water filters. Furthermore, we request the warranty start date to align with the delivery date instead of the purchase date. We eagerly await your prompt response.

I visited the store in Kent, WA, on Pacific Highway at 240th, which is close to my house. My intention was to buy cleaning supplies. When I entered, I noticed a security guard and approximately three employees following me. I realized I hadn't picked up a cart as my hands were full, so I quickly corrected that. However, the situation felt exacerbated once I got the cart. I'm a regular at Lowe's, and the experience left me feeling uncomfortable and confused, especially since I've never been involved in any stealing incidents. I hope to visit the store without feeling harassed. Thank you.

I tried to order 12 cabinet pulls online, but each time I proceeded to checkout, it stated shipping for 24 pulls as one unit per package. Even after trying to start over, the shipping issue persisted. I reached out to Kevin E via online chat and spent 30 minutes on the call with him, but he kept asking for more time whenever I answered his questions. Frustratingly, the chat disconnected after 30 minutes, so I called Lowe's for assistance. While the call with Lowe's was quicker, the online chat experience was disappointing. Sorting out the order for the 12 cabinet pulls should have been a quick task, but the online chat support made it overly complicated. Changes are definitely needed in that regard.

The recent Lowe’s TV commercials have been focusing heavily on diversity, but it may seem like an exaggerated attempt at virtue signaling. While it's great to showcase inclusivity, some viewers are finding the representation in the commercials to be disconnected from their actual experiences shopping at Lowe’s. It's important for companies to accurately reflect their workforce and not just create a fantasy in their advertising.

I recently bought a KitchenAid dishwasher from Lowe’s in Springdale, Arkansas, but the one delivered was not the white one I ordered. Despite my plumber installing it, Lowe’s refused to replace it as 48 hours had passed. This is the first time I've encountered such an issue with them. Their suggestion that I should have checked the box before installation seemed unreasonable to me. Despite receiving a $25 gift certificate from customer service, I remain unsatisfied. I’ve spent years purchasing appliances from Lowe's without any problems until now. This incident has left me disappointed, and I will no longer be shopping there; instead, I plan to take my business to Home Depot. I want others to be aware of my experience and hope Lowe’s addresses their customer service approach. My name is Pat Pellin.