Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer Service

Phone Number & Contact Info

Massachusetts Registry of Motor Vehicles (DMV/RMV)'s Best Phone Number

857-368-8000
Calls For area codes 617, 339, 781, 857, or out of state Customer Service·Most popular Massachusetts Registry of Motor Vehicles (DMV/RMV) number
Q:

How do I talk to a live human at Massachusetts Registry of Motor Vehicles (DMV/RMV)?

A:Press 0, then 0 then 0.
Q:

Does Massachusetts Registry of Motor Vehicles (DMV/RMV) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer Phone Numbers

For area codes: 508, 774, 978, 351, 413 Customer Service

800-858-3926
Toll-free · Mon-Fri 9am-5pm EST · Press 0, then 0 then 3 · Newly implemented Work and Family Mobility Act, press 1 or dial 1-857-368-9652. For all other calls, stay on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Massachusetts Registry of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is how our research team describes the way the Massachusetts Registry of Motor Vehicles (DMV/RMV) phone system greets you: Newly implemented Work and Family Mobility Act, press 1 or dial 1-857-368-9652. For all other calls, stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then 0 then 0

What are the hours and when should I call?

Massachusetts Registry of Motor Vehicles (DMV/RMV) operates the call center for this 857-368-8000 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 700 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Massachusetts Registry of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Massachusetts Registry of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Massachusetts Registry of Motor Vehicles (DMV/RMV) is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 700 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Massachusetts Registry of Motor Vehicles (DMV/RMV)

In summation, the best day to call Massachusetts Registry of Motor Vehicles (DMV/RMV) is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Massachusetts Registry of Motor Vehicles (DMV/RMV) staffs the call center well on Wednesday.

Calling this Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 29, 2023

Calling the Massachusetts Registry of Motor Vehicles can take one of two directions, depending on how you choose to navigate your call. With certain services, you'll get transferred to a live person, while others will have you work with the automated system and the website. As this is the main number for the Massachusetts RMV, either is equally likely depending on what the customer needs.

The difference is whether you have a question that a live person can theoretically assist you with. The Massachusetts RMV has gone to an all-virtual appointment system, so most inquiries need to start with setting up an appointment. Licensing, for example, falls under this category. When I called the Massachusetts RMV, I was first told that all RMV inquiries had an in-person appointment recommended.

If I chose not to make one, I could come in as a walk-in customer, but I would need to wait behind all customers who had made an appointment. If the RMV could not serve me that day, I would need to come back another day. I was then brought to the main menu, where I selected licensing among the list of options. The system explained that licensing did fall under the requirement of in-person services and provided me with two options.

If I was ready to make an appointment, I could do so over the phone by making that selection. Alternatively, if I was not yet ready or had already made an appointment and needed information, I could have the RMV send me a text with all the documents I would need to establish my identity and get my Massachusetts driver's license.

I opted for the second one, and the system asked me to confirm my phone number. I did so, and as soon as I did, my phone buzzed with a text from the Massachusetts RMV with a link to their website with license ID requirements. At that point, the system automatically hung up.

When I checked out the link, I found that I could start the application process for a new license online and complete anything that needed to be done in person later. The website also provided information on what counted as documentation for each class of license and what my options were if any identification was not accepted.

Overall, I thought this system was well set up. You can talk to a human if you need to for different inquiries, which I've done on previous calls. But if you don't need personal assistance, the automated system works very well. You get all the information you need, and if someone is mobile-only for their internet, they have an option by getting the link sent straight to their phone. If I were a legitimate Massachusetts RMV customer, I would use this number if I needed assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Massachusetts Registry of Motor Vehicles (DMV/RMV)

If you have time to do a bit of reading before you call Massachusetts Registry of Motor Vehicles (DMV/RMV), we recommend you read over some of our problem-specific articles.

Can I make an appointment at the Massachusetts RMV?

Yes, you can make an appointment at the Massachusetts Registry of Motor Vehicles (RMV). The RMV offers various online services, including the ability to book appointments for specific transactions such as license renewals, learner's permits, and vehicle registrations. Making an appointment helps save time and ensures that you will be assisted promptly. To schedule an appointment, visit the RMV website and select the appropriate transaction type. You will then be able to choose a convenient time and location from the available options. It is advisable to arrive at least 15 minutes prior to your appointment and bring all necessary documentation to ensure a smooth process. Making an appointment is a convenient option to streamline your visit to the Massachusetts RMV.

How do I speak to an agent with the Massachusetts DMV?

Going to the DMV can cause many people to break out in cold sweats. Nowadays you can do most of what you need to do online or over the phone. Here's how to do so.

Top Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service problems

Click the link above to get answers to just about any Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Massachusetts Registry of Motor Vehicles (DMV/RMV) is extracted from issues that customers have reported to GetHuman.
Massachusetts Registry of Motor Vehicles (DMV/RMV) issues reported to GetHuman

More Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer Service Contacts

There are of course other ways to contact Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

Massachusetts Registry of Motor Vehicles (DMV/RMV) Customer Help Desk / Web Support

mass.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Massachusetts Registry of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Massachusetts Registry of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Massachusetts Registry of Motor Vehicles (DMV/RMV) agent. This phone number is Massachusetts Registry of Motor Vehicles (DMV/RMV)'s best phone number because 4,200 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 857-368-8000 include Speak to an agent, Suspended license, Registration/Title, Schedule a hearing, Payments/Citations and other customer service issues. Rather than trying to call Massachusetts Registry of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Massachusetts Registry of Motor Vehicles (DMV/RMV) has 2 phone numbers. It's not always clear what is the best way to talk to Massachusetts Registry of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Massachusetts Registry of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Massachusetts Registry of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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