Does Kaiser Permanente - Maryland/Virginia offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7:30am-5:30pm EST.The least busy day is Monday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kaiser Permanente - Maryland/Virginia below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kaiser Permanente - Maryland/Virginia phone number to document the phone system.
Here is how our research team describes the way the Kaiser Permanente - Maryland/Virginia phone system greets you: Appointments or advice: press 1, Billing or claims: press 2, Plans or coverage: press 3, Locations: press 4, or for more options: press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, press 5. Then press 0. Next, say "Not a member." Then press 0.
Below are some clips we've found from Kaiser Permanente - Maryland/Virginia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Kaiser Permanente member services.
If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital.
For quality of service, we may record or monitor your call.
Please briefly tell me the reason for your call."
Excerpt from a call with Kaiser Permanente - Maryland/Virginia
Thursday, April 11, 2024 5:26 PM
They may ask you to say or enter information
"If you don't know it, press one. If you or the person you're calling about is not a member, press two.
We still need to verify the member's identity.
Please have the last four digits of the Social Security number.
Date of birth, and ZIP code available. Say or enter the last four digits of the member's Social Security number."
Excerpt from a call with Kaiser Permanente - Maryland/Virginia
Saturday, March 9, 2024 2:44 AM
The first phone menu
"Thank you for calling Kaiser Permanente.
If you think you are having a medical or psychiatric emergency, hang up and dial nine one one or go to the nearest hospital.
For quality of service, we may record or monitor your call.
Please briefly tell me the reason for your call.
I'll need a little more information. In a few words, tell me the reason for your call.
I'll transfer you in just a moment. But before I do, I need to find out a little about why you're calling to get you to the right representative.
If you're a medical services provider, say provider or press one.
For appointments or advice, say appointments or press two."
Excerpt from a call with Kaiser Permanente - Maryland/Virginia
Tuesday, January 2, 2024 4:20 PM
What are the hours and when should I call?
Kaiser Permanente - Maryland/Virginia operates the call center for this 800-777-7902 phone number Mon-Fri 7:30am-5:30pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kaiser Permanente - Maryland/Virginia call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaiser Permanente - Maryland/Virginia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaiser Permanente - Maryland/Virginia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kaiser Permanente - Maryland/Virginia is Monday.The most busy day to call is Wednesday, which averages 317% more phone calls by comparison.Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call Kaiser Permanente - Maryland/Virginia
In summation, the best day to call Kaiser Permanente - Maryland/Virginia is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kaiser Permanente - Maryland/Virginia staffs the call center well on Monday.
Why Customers Call Kaiser Permanente - Maryland/Virginia
If you have time to do a bit of reading before you call Kaiser Permanente - Maryland/Virginia, we recommend you read over some of our problem-specific articles.
Kaiser Permanente offers a range of insurance plans to individuals and families in Maryland and Virginia. These include different options like HMO, POS, and PPO plans. With our HMO plans, members choose a primary care physician (PCP) who manages their health care and coordinates specialist visits. Our POS plans provide more flexibility and the option to see out-of-network doctors for a higher cost. For those seeking even more flexibility, our PPO plans allow members to see any health care provider they choose, in or out of network. Overall, Kaiser Permanente strives to provide comprehensive and personalized health coverage options to cater to the unique needs of individuals and families in Maryland and Virginia.
The cost of care at Kaiser Permanente varies depending on several factors. Our pricing is based on factors such as the type of health plan you have, individual or family coverage, the specific services needed, and any additional factors like deductible amounts or co-pays. We offer a range of health plans to suit different needs and budgets. Our plans provide comprehensive coverage, including preventive care and access to a vast network of high-quality doctors, specialists, and hospitals. We are committed to transparency and provide detailed information about costs and coverage for each plan option. To get specific pricing details for your situation, you can visit our website or contact our customer service representatives who can help guide you through the options available.
Kaiser Permanente in Maryland/Virginia offers a wide range of specialties to cater to individuals' diverse healthcare needs. Our team of skilled and experienced healthcare professionals includes specialists in various fields such as cardiology, dermatology, endocrinology, gastroenterology, neurology, obstetrics/gynecology, oncology, orthopedics, pediatrics, psychiatry, pulmonology, rheumatology, and more. We strive to provide comprehensive care through our network of specialists who work collaboratively to ensure a holistic approach to healthcare. Whether you require routine check-ups, specialized treatments, or complex surgeries, Kaiser Permanente is committed to delivering high-quality and patient-centered care across a variety of medical specialties to meet the unique healthcare needs of our members.
Click the link above to get answers to just about any Kaiser Permanente - Maryland/Virginia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kaiser Permanente - Maryland/Virginia, and their purpose. Are any of these similar to the reason you are trying to call?
Request for nurse assistance: "I need to speak to a nurse."
- From a call lasting 1m 25s , Aug 21, 2024 7:03 PM
Information about why customers call Kaiser Permanente - Maryland/Virginia is extracted from issues that customers have reported to GetHuman.
This is Kaiser Permanente - Maryland/Virginia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaiser Permanente - Maryland/Virginia agent. This phone number is Kaiser Permanente - Maryland/Virginia's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-7902 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Kaiser Permanente - Maryland/Virginia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kaiser Permanente - Maryland/Virginia has 1 phone number. It's not always clear what is the best way to talk to Kaiser Permanente - Maryland/Virginia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kaiser Permanente - Maryland/Virginia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaiser Permanente - Maryland/Virginia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.