A:Answer question regarding state you are calling from, then 2, then say "I don't have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone that's on the account. Press 2, 1, then say "Representative".Our free phone can also navigate phone menus to get a live human at AT&T U-Verse for you.
Q:
Does AT&T U-Verse offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-7pm EST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 7 minutes and 42 seconds.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Fri 8am-7pm EST · Customer Service for U-verse Ohio--no steps necessary, direct line · Please hold for the next available representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
24 hours, 7 days · Calling this AT&T U-Verse number should go right to a real human being · Are you calling about the number you are calling from? Yes or No
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AT&T U-Verse below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AT&T U-Verse phone number to document the phone system.
Here is how our research team describes the way the AT&T U-Verse phone system greets you: If you are calling about regular exchange telephone service, press 1. For AT&T sales or service needs, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Answer question regarding state you are calling from, then 2, then say "I don't have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone that's on the account. Press 2, 1, then say "Representative"
Below are some clips we've found from AT&T U-Verse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to AT and T. Call is recorded for quality.
What's the issue you're calling about?
So I can help you.
What's the account number or phone number on the account?"
Excerpt from a call with AT&T U-Verse
Thursday, January 4, 2024 12:57 PM
They may need the phone number on your account
"I used the number you are calling from and found multiple accounts."
Excerpt from a call with AT&T U-Verse
Monday, November 11, 2024 8:38 PM
They may ask your reason for calling (instead of a menu)
"Welcome to AT and T. Calls are recorded for quality and the purposes stated in our privacy notice.
Please briefly say what you are please say what you are calling about."
Excerpt from a call with AT&T U-Verse
Monday, November 11, 2024 8:38 PM
They may ask you to enter information with the dial pad
"I looked up the account from the number you've called in from and don't see that product.
Please enter the account number you want info on."
Excerpt from a call with AT&T U-Verse
Tuesday, April 2, 2024 10:27 PM
The first phone menu
"Welcome to AT and T. Call is recorded for quality.
What's the issue you're calling about?
So I can help you.
What's the account number or phone number on the account?
Which product are you calling about?
Your home phone service, your TV service, or your Internet service?
Okay. Which product are you calling about? Your home phone service, your TV service, or your Internet service?
Thanks. Hold on a minute. Please wait.
One moment please while I handle your request.
All of our agents are assisting other callers.
I can text you a link to chat with an agent. Press one to chat.
Or press two to decline."
Excerpt from a call with AT&T U-Verse
Monday, February 5, 2024 4:29 PM
What are the hours and when should I call?
AT&T U-Verse operates the call center for this 800-288-2020 phone number Mon-Fri 8am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 756 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AT&T U-Verse call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T U-Verse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T U-Verse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AT&T U-Verse is Wednesday.The most busy day to call is Monday, which averages 44% more phone calls by comparison.Again, this is based on a sample of 756 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday, which is 501% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call AT&T U-Verse is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that AT&T U-Verse staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
After noticing that my AT&T U-Verse bill had increased by almost $10 since last year, I decided to call the company to see if they could explain the rise in costs. As a long-time AT&T customer, I usually receive email notices when there are changes to my bill, but I haven't seen one recently.
Upon calling, an automated system gave me the option to choose Spanish by pressing 8 or to stay on the line for English. I was also told that my call would be recorded. Following this, the system asked me why I was calling without offering a menu of options. I wasn't sure exactly what to say but said 'bill increase' to see where that would take me.
The system verified my identity by asking me to confirm the phone number associated with the account. I was placed on hold, allowing the system to access my bill and account. However, I needed to input a four-digit account passcode before proceeding and was placed on another hold. This time, the system said I would be directed to the right department after an estimated wait time of five minutes.
However, the wait was more than five minutes and probably closer to 10. I had considered calling back but didn't want to prolong the call. A representative came on the line and asked how I could be helped. I explained the price increases on my bill within the last year and wanted to find out what caused the rise in cost, adding that I hadn't received any notification of the increase. The rep pulled up my account, asking if I use the online account to make payments and view my bill. I replied yes, and he suggested I log in to my account so I could view the bill plus communications from AT&T.
While I was accessing my account online, the rep shared that internet charges for all AT&T customers increased due to rising expenses and costs across the board. He said this was occurring with all providers, adding that there wasn't much AT&T could do to change or halt the increases. He also showed me where on my bill AT&T placed a notification of the increase. I was able to find this after clicking a few different links, but I explained that I would've preferred an email notification. He understood and apologized for the lack of communication.
I wasn't too thrilled with the bill increase, so I shared with the rep that I may consider other providers offering better deals or lower rates. He tried to share a few bundles with me that could lower my internet cost, but I told him I wasn't interested in switching to AT&T mobile or cable. The call ended after about 20 minutes and helped answer my questions, though the wait time seemed excessive.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call AT&T U-Verse
If you have time to do a bit of reading before you call AT&T U-Verse, we recommend you read over some of our problem-specific articles.
It's better to have an AT&T U-Verse account as it enables you to access many services like changing your payment plans, view your bills, canceling a service, etc. Besides, you can manage your account easily and enjoy the great pricing. AT&T U-Verse has a huge channel selection with faster internet speed. The customer support experience is an exception.
AT&T U-verse is a Direct TV brand with millions of subscribers in the US. If you have an account with U-verse and want to cancel, you need to call their customer service number. Have your account number and PIN ready. You need to pay outstanding balances and return leased equipment to successfully cancel your account.
Going paperless isn't difficult. There are different ways to od this. Contacting AT&T customer service is perhaps the quickest most effortless way to do this. Simply call customer service. Provide the customer service representative with your account details and request the paperless setting for your U-Verse account. You also have the option to go online and do this. Log into your account and select the paperless setting. This is also a quick method and you don't need help for this one. You can also write AT&T U-Verse and request the paperless account setting. This method is the most work intensive and will require you to wait for AT&T to receive your correspondence, process it, and make the paperless setting change. You will also need to verify that this has been done by going online or calling customer service.
Click the link above to get answers to just about any AT&T U-Verse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T U-Verse, and their purpose. Are any of these similar to the reason you are trying to call?
U-verse TV recording issues: "For some time, we've not been able to record or bring up our recordings."
- From a call lasting 21m 14s , Dec 20, 2024 9:33 PM
Request for technician visit: "Hello, I need help connecting my new TV to the internet and would like a technician to come to my apartment, please."
- From a call lasting 52m 47s , Dec 19, 2024 4:35 PM
Internet service issue: "My Internet's not working."
- From a call lasting 6m 57s , Dec 18, 2024 4:41 PM
Service outage reported: "My U verse is out."
- From a call lasting 31m 49s , Dec 17, 2024 2:49 AM
Internet service issues: "I'm experiencing extreme packet loss and latency, and I'm hoping we can get a service representative to come and check the lines."
- From a call lasting 16m 25s , Dec 16, 2024 11:14 PM
Internet service outage: "Is there an outage?"
- From a call lasting 5m 22s , Dec 16, 2024 1:24 PM
Register Internet account: "I'm trying to register my Internet account and it just I get lost in the AT&T rabbit hole."
- From a call lasting 30m 8s , Dec 9, 2024 4:41 PM
Verifying unknown phone numbers: "I'm looking at my bill, and it has two phone numbers I don't recognize."
- From a call lasting 8m 15s , Dec 6, 2024 8:17 PM
Telephone not working: "Yeah. It hadn't worked for about a month."
- From a call lasting 234m 35s , Dec 6, 2024 4:16 PM
Information about why customers call AT&T U-Verse is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AT&T U-Verse provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and AT&T U-Verse will reply our your email.
AT&T U-Verse Customer Service on Facebook / Messenger
Some customer service teams, like that of AT&T U-Verse, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- AT&T U-Verse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AT&T U-Verse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T U-Verse agent. This phone number is AT&T U-Verse's best phone number because 83,304 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-2020 include Cancel or Change Account, Account Access, Service Outage, Device Support, Dispute a Charge and other customer service issues. The AT&T U-Verse call center that you call into has employees from California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Texas and is open Mon-Fri 8am-7pm ET according to customers. In total, AT&T U-Verse has 6 phone numbers. It's not always clear what is the best way to talk to AT&T U-Verse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AT&T U-Verse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T U-Verse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
