GE Appliances Water Products Customer Service

When you call GE Appliances's Water Heater and Water Filtration support phone number, you're greeted by an extremely robotic-sounding automated messaging system. It thanks you for calling, informs you that the call may be monitored or recorded, and says something about providing your phone number so you can receive support via text instead of by phone. However, despite listening to that part of the recording three times, I'm still not entirely sure what it says; the voice is too robotic.

There are no alternative language options presented. After the initial opening statement, you're presented with the following phone menu:

• Press 1 if you're a consumer and have a water product question, need to set up service, or want to order parts.
• Press 2 if you're a servicer, distributor, or installer and need help submitting a claim, becoming an authorized servicer, or inquiring about an existing water/heater claim.
• Press 3 if you have a GE Geospring Hybrid Water Heater purchased from 2009-2017.
• Press 4 if you have a GE Water Heater purchased prior to January 2017.

If you don't make a selection, the phone menu will repeat automatically for two cycles, and then you will be automatically transferred to a representative. Hallelujah, because wow, is this automated messaging system a mess. The rep I spoke to was helpful and straightforward, no complaints there. The process of reaching the rep, however? Sheesh.

I called one more time to try to understand that opening line, and this time—on the fourth listen—I think I got it: "By giving us or confirming your phone number, you consent to us calling or texting you."

In order to adequately understand the automated messaging system enough to type all of the above information, I had to call a total of fifteen times. That's how bad the robot voice is. There are also a number of grammatical errors in the speech (corrected here). GE Appliances is too wealthy of a company for their customer service line to be this poor!