GE Appliances Water Products Customer Service

Phone Number & Getting a Rep

GE Appliances Water Products Customer Service number

800-952-5039
Toll-free·Calls Water Products Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this GE Appliances number?

A:Use this number for all GE water Products
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-6pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to GE Appliances Water Products Customer Service?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All GE Appliances customer service contact information

This is the #2 most popular GE Appliances phone number out of 5. Click above to go back to the main customer service number and other contact information, including GE Appliances email addresses, twitter handles, and live chat options.

More GE Appliances Customer Phone Numbers

Major Appliance Customer Service

800-626-2005
Main phone number · Toll-free · Mon-Fri 8am-8pm, Sat 8am-7pm EST · Press 4 · To receive a text link, press 1; or to continue, press 2.

Parts & Accessories Customer Service

877-959-8688
Toll-free · Mon-Fri 8am-8pm, Sat 8:30am-5pm EST · Direct to a human ·

Appliance Service Customer Service

800-432-2737
Toll-free · Mon-Fri 7am-10pm, Sat-Sun 8am-6pm EST · Direct to a human · Press 1 if you would like us to text you a link to the website, or hold to continue.

Extended Warranty Customer Service

800-626-2224
Toll-free · Mon-Fri 8am-8pm, Sat 9am-4pm EST · Direct to a human · To schedule a repair, press 1. To check the status of a repair, press 2. To file or renew your contract or get a price quote, press 3. To make a payment on your contract, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this GE Appliances phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Use this number for all GE water Products
Here is how our research team describes the way the GE Appliances phone system greets you: Water Heater Support Line - If you have a water product question, need to order parts, or set up service, press 1. For servicers, suppliers, distributors, or installers, or to inquire about a claim, press 2. For heaters purchased from 2009-2017, press 3. For heaters purchased prior to 2017, press 4.

What are the hours and when should I call?

GE Appliances operates the call center for this 800-952-5039 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,794 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GE Appliances phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GE Appliances staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GE Appliances is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 1,794 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call GE Appliances is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GE Appliances staffs the call center well on Wednesday.

Calling this GE Appliances Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jul 29, 2024

When you call GE Appliances's Water Heater and Water Filtration support phone number, you're greeted by an extremely robotic-sounding automated messaging system. It thanks you for calling, informs you that the call may be monitored or recorded, and says something about providing your phone number so you can receive support via text instead of by phone. However, despite listening to that part of the recording three times, I'm still not entirely sure what it says; the voice is too robotic.

There are no alternative language options presented. After the initial opening statement, you're presented with the following phone menu:

  • Press 1 if you're a consumer and have a water product question, need to set up service, or want to order parts.
  • Press 2 if you're a servicer, distributor, or installer and need help submitting a claim, becoming an authorized servicer, or inquiring about an existing water/heater claim.
  • Press 3 if you have a GE Geospring Hybrid Water Heater purchased from 2009-2017.
  • Press 4 if you have a GE Water Heater purchased prior to January 2017.

If you don't make a selection, the phone menu will repeat automatically for two cycles, and then you will be automatically transferred to a representative. Hallelujah, because wow, is this automated messaging system a mess. The rep I spoke to was helpful and straightforward, no complaints there. The process of reaching the rep, however? Sheesh.

I called one more time to try to understand that opening line, and this time—on the fourth listen—I think I got it: "By giving us or confirming your phone number, you consent to us calling or texting you."

In order to adequately understand the automated messaging system enough to type all of the above information, I had to call a total of fifteen times. That's how bad the robot voice is. There are also a number of grammatical errors in the speech (corrected here). GE Appliances is too wealthy of a company for their customer service line to be this poor!

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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