A:Enter required information or remain silent and do not respond to any promts.Our free phone can also navigate phone menus to get a live human at Best Buy Card for you.
Q:
Does Best Buy Card offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat 8am-8pm, Sun 8am-6pm EST.The least busy day is Saturday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-9pm, Sat 8am-8pm, Sun 8am-6pm EST · Direct to a human · Account Center Online Customer Service - How would you like to access your account information? To use your account number, say "account number" or press 1. To use your Social Security number, say "Social Security" or press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press ** at the first menu. Next, press 3. · How would you like to access your account information? To use your account number, say "account number" or press 1. To use your Social Security number, say "Social Security" or press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Best Buy Card below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Best Buy Card phone number to document the phone system.
Here is how our research team describes the way the Best Buy Card phone system greets you: How would you like to access your account information? To use your account number, say "account number" or press 1. To use your Social Security number, say "Social Security" or press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Enter required information or remain silent and do not respond to any promts
Below are some clips we've found from Best Buy Card's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Best Buy Credit Card Center. This call may be monitored or recorded.
You are now in our speech enabled system.
To access our touch tone system, press star star at any time.
Please speak the primary cardholder's full nine digit Social Security number one digit at a time."
Excerpt from a call with Best Buy Card
Thursday, January 4, 2024 1:38 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Best Buy credit card center. This call may be monitored or recorded.
How can I help you today?"
Excerpt from a call with Best Buy Card
Thursday, May 9, 2024 10:29 PM
They may ask you to enter information with the dial pad
"Thank you for calling Best Buy credit card center.
This call may be monitored or recorded.
How would you like to access your account information?
To use your account number, say account number or press one.
To use your Social Security number, say Social Security number or press two.
If you are not please enter or speak the primary cardholder's full"
Excerpt from a call with Best Buy Card
Sunday, February 18, 2024 2:35 AM
They may ask you to say or enter information
"Thank you for calling Best Buy Credit Card Center.
This call may be monitored or recorded.
You are now in our touch tone system. To access our speech enabled system, press star star at any time or say speech now."
Excerpt from a call with Best Buy Card
Thursday, April 11, 2024 7:42 PM
The first phone menu
"Thank you for calling Best Buy credit card center.
This call may be monitored or recorded.
How would you like to access your account information?
To the account number, say account number or press one.
To use your Social Security number, say Social Security number or press two."
Excerpt from a call with Best Buy Card
Monday, April 1, 2024 9:31 PM
What are the hours and when should I call?
Best Buy Card operates the call center for this 888-574-1301 phone number Mon-Fri 9am-9pm, Sat 8am-8pm, Sun 8am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 582 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Best Buy Card call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Best Buy Card phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Best Buy Card staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Best Buy Card is Saturday.The most busy day to call is Friday, which averages 264% more phone calls by comparison.Again, this is based on a sample of 582 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
When you call the Best Buy Credit Card Center's customer service number, you're first met by an automated messaging system (that sounds incredibly robotic, but I digress). At least there's a Spanish language option!
The system is voice-activated and asks you why you're calling. I'm not a fan of these systems. In my opinion, until they're competently run by AI, they're largely doomed to fail. Then again, for some companies, perhaps this is precisely why they choose it.
I say they're largely doomed to fail because they're programmed to accept only a handful of words and/or phrases; otherwise, they say they don't understand or "didn't quite get that." Unless the caller is provided with a menu to choose from, they're at a disadvantage and are likely to struggle to navigate the system (although some voice detection systems are better than others). It's also worth mentioning how this issue could be even more troublesome for someone with a strong accent, a non-native English speaker, a speech impediment, and other verbal differences.
Additionally, considering how extremely robotic the voice is for this automated messaging system, those with auditory processing disorders may struggle. (For those of us who don't have any of these differences, pointing this out may seem nitpicky, but being considerate of accessibility is the bare minimum!)
Best Buy's system offers keypad options, but you have to select the star key. This might seem simple, but it's an additional and unnecessary accessibility barrier. Why not just include it from the get-go to make the whole process easier for your customers?
Overall, this customer service line isn't that good. Voice activation didn't work well (no surprises), there was no immediate option to speak with a representative, and I ultimately wasn't able to successfully navigate the system to reach an actual human being. Considering Best Buy has a net worth of approximately $19 billion, their customer service line being this shabby is quite the oversight.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Best Buy Card
If you have time to do a bit of reading before you call Best Buy Card, we recommend you read over some of our problem-specific articles.
A Best Buy Card is a credit card issued by Best Buy, a leading consumer electronics retailer. It functions as a store credit card, allowing customers to make purchases at Best Buy stores or online. With a Best Buy Card, customers can take advantage of special financing offers, discounts, and rewards exclusive to cardholders. It offers flexibility in payment options, including standard credit purchases and promotional financing options with flexible terms. The Best Buy Card also provides users with access to online account management tools, making it easy to track purchases, pay bills, and manage their card account. By using a Best Buy Card, customers can enjoy convenient shopping, special offers, and financing options tailored to their needs.
Having a Best Buy Card comes with a range of benefits that enhance your shopping experience. First and foremost, you gain access to exclusive financing options, including no-interest financing and flexible payment plans, making it easier to afford big-ticket purchases. Additionally, you earn rewards on every purchase with the card, accumulating points that can be redeemed for Best Buy gift cards and discounts. Furthermore, cardholders receive early access to sales and special events, ensuring you never miss out on great deals. Moreover, the Best Buy Card offers a hassle-free return and exchange policy, allowing for seamless returns and exchanges. Lastly, by using the Best Buy Card, you can enjoy personalized financing offers tailored to your shopping habits. Overall, having a Best Buy Card provides financial flexibility, rewards, exclusive access, convenient returns, and personalized financing options.
The interest rate for the Best Buy Card is variable and depends on factors such as creditworthiness and market conditions. This variable rate reflects the prime rate plus a specific percentage, which may vary. To determine the exact interest rate applicable to your Best Buy Card, it is recommended to refer to the terms and conditions provided with the card or contact the customer service. Best Buy offers transparent and competitive interest rates to provide flexibility and ensure the best value for its customers. It is always advisable to manage credit responsibly, pay dues on time, and make the most of any promotional offers to minimize interest charges and maximize savings on purchases made with the Best Buy Card.
Click the link above to get answers to just about any Best Buy Card customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Best Buy Card, and their purpose. Are any of these similar to the reason you are trying to call?
Reward certification issue: "I'm having a little issue with redeeming my credit card reward certification."
- From a call lasting 2m 16s , Dec 23, 2024 8:14 PM
Inquire about purchases: "To talk to a live agent regarding my Best Buy purchases."
- From a call lasting 2m 53s , Dec 11, 2024 7:15 PM
Inquire about credit card charges: "I'd like to talk to someone regarding my Best Buy credit card and charges on it."
- From a call lasting 3m 15s , Dec 11, 2024 7:10 PM
Information about why customers call Best Buy Card is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Best Buy Card customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Best Buy Card's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Best Buy Card agent. This phone number is Best Buy Card's best phone number because 11,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-574-1301 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Best Buy Card first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Best Buy Card has 3 phone numbers. It's not always clear what is the best way to talk to Best Buy Card representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Best Buy Card. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Best Buy Card. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
