Linksys Customer Service

Linksys is a major data hardware and consumer electronics company that sells a range of popular products. As a significant player in its industry, it isn't surprising that Linksys gets a lot of requests for customer service each and every day.

Why Do People Call Linksys Customer Support?

People call Logitech customer support for many reasons, including:

• Product ordering and questions
• Order status information
• Canceling or changing an order
• Troubleshooting and technical support
• Returns and exchanges
• Billing issues
• Rebate issues

Best Practices for Calling Linksys Customer Service

There are several things that you can do to make your call to Linksys more successful:

• As is true with many large companies, Linksys has different divisions, each with its own customer service number. Check Linksys's website to make sure that you are calling the correct number.
• Call during hours of operation. While Linksys offers 24/7 phone-based customer service to consumers, other divisions, including its business-to-business and rebate departments, have more limited service.
• Have relevant documentation close at hand during your call. Documentation includes account numbers, invoices, order numbers, credit card statements or correspondence from Linksys regarding your case. You'll also want model and serial numbers of your products if you are calling about a warranty or need tech support.
• If you are calling for technical support or troubleshooting assistance, have your device in front of you. This makes it possible for you and the customer service representative to work together.
• Have pen and paper handy for notetaking.

How do Consumers Feel About Calling Linksys Customer Service?

Customer service experiences tend to be mixed: While many Linksys customers are happy with the customer service that they've received, others feel that Linksys doesn't offer enough support for its products and does what it can to discourage product returns and refunds.

What Kind of Issues can Linksys Customer Service Representative Resolve?

Linksys customer service representatives can answer questions about orders, arrange for returns, troubleshoot products, provide technical support and research billing questions.

What Can't Be Resolved With a Call to Linksys Customer Service?

Linksys products are sold directly by Linksys on its website, as well as by third-party retailers. Linksys representatives are not in a position to negotiate or mediate conflicts between customers and retailers: If your problem is with a retailer's policies or service, you'll have to work with that retailer to find a resolution.

Some Linksys products may not be compatible with your computer or other devices. If this is the case, a Linksys technical support agent may be able to suggest a workaround, but it may be that your problem cannot be resolved unless you replace your hardware.

Similarly, there are many ISPs that provide Linksys routers to their customers. If your problem is determined to be the fault of the ISP, Linksys can't usually be expected to do more than to refer you to your ISP's customer service department.

What Should You Do If You Have an Unsuccessful Call with Linksys?

Sometimes, calls to Linksys don't resolve your issue or help you get an answer to a question. Don't fret: You may still have options.

• First, call back. The next person you speak to may have more time on the job or better training and will be able to answer your questions and provide an acceptable resolution.
• If a second call doesn't work, try getting in touch another way. Linksys offers a live chat option as well as the opportunity to connect via social media. Both of these options provide you with a written transcript of your conversation, something that can be useful if you have to escalate your case.
• Linksys does operate a community discussion board: You may be able to get help from other, experienced users.
• If you purchased your Linksys product through a retailer or were provided with a device by your local ISP, contact the retailer or ISP and ask for help. They may be willing to advocate for you or, as a goodwill gesture, replace or refund your product.