What Do I Do If My Citicard Account Is Locked?
Readers are provided with the primary reason accounts are usually locked, preventing them from accessing their information. They are provided with three methods to unlock the account: via phone, via computer, and in person at the local branch. Readers are also provided with the kinds of accounts that can be accessed online and what information they need to supply when trying to unlock the account.
Being able to log into your accounts online is one of the conveniences of modern-day life; however, sometimes you may find yourself locked out of an account such as your CitiCard account. What do you do if your CitiCard account is locked? You can contact customer service here for aid in unlocking the account, and you can find out more information below on what to do.
Why Your Account May Be Locked
The most common reason an account becomes locked is because of too many login attempts. If you've forgotten your password, you may inadvertently lock your account trying to log in. Also, sometimes accounts will become locked due to other suspicious activities. If it has become locked, there are ways to unlock your CitiCard account.
Unlocking Your Account Via Telephone
If you have found yourself locked out of your online account, you can contact customer service here and tell the representative your account is locked. Provide the representative with Error Code RSK002, and the representative will help you unlock your account.
Unlocking Your Account Online
Another method of unlocking your CitiCard account is through the company website. To unlock your account, follow these steps:
- Open the CitiCard website.
- Choose the account associated with your User ID and Password. The options to choose from are below:
- Bank and/or Credit Card (you will need to enter your ATM or credit card number).
- Mortgage Only customers (you will need to enter your email address).
- SBA Paycheck Protection Program Customers
- Certificate of Deposit Only Customers
In Person
If you live or work near a CitiCard branch location, you can go to your local branch office for aid in unlocking your account. You will have to show a government-issued photo ID and supply your account number to the branch representative to unlock your CitiCard account.
Unlocking your CitiCard account can be carried out in many different ways. When you find yourself locked out of the account, follow the steps above to regain access. For more information, you can contact CitiCard customer service here.
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