A:Must choose an option 1-3, then follow prompts.Our free phone can also navigate phone menus to get a live human at B&H Photo Video for you.
Q:
Does B&H Photo Video offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 9am-7pm EST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for B&H Photo Video below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this B&H Photo Video phone number to document the phone system.
Here is how our research team describes the way the B&H Photo Video phone system greets you: Order status, returns or for general questions press 1. To place new order or speak to agent press 2. If you have an account with our department educational Institution press 3
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Below are some clips we've found from B&H Photo Video's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the B and H customer service department.
For order status, returns, and general inquiries, on orders already placed, press one.
To place a new order, or speak to a product specialist, press two."
Excerpt from a call with B&H Photo Video
Thursday, February 1, 2024 3:31 PM
They may ask you to enter information with the dial pad
"To the B and H customer service department.
For order status, returns, and general inquiries, on orders already placed, press one.
To place a new order, or speak to a product specialist to help us locate your orders so we can provide with the best service possible.
Please enter your order number followed by the pound sign."
Excerpt from a call with B&H Photo Video
Monday, June 17, 2024 4:01 PM
The first phone menu
"Welcome to the B and H customer service department.
I didn't get that.
For order status, returns, and general inquiries on orders already placed, press one.
To place a new order or speak to a product specialist, press two.
If you have an account with our government, educational If you To repeat these options, press nine."
Excerpt from a call with B&H Photo Video
Tuesday, July 30, 2024 9:12 PM
After you press 2
"Home entertainment and portable electronics, press five.
To place a new order or speak to a product specialist for photography, lighting, and optics, press one.
Video cameras, lighting and accessories, drones and surveillance, press two."
Excerpt from a call with B&H Photo Video
Thursday, March 28, 2024 8:23 PM
What are the hours and when should I call?
B&H Photo Video operates the call center for this 800-221-5743 phone number Mon-Sun 9am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 109 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the B&H Photo Video call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this B&H Photo Video phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like B&H Photo Video staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call B&H Photo Video is Saturday.The most busy day to call is Tuesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 109 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, B&H Photo Video provides this option.
As a last, sometimes only, resort- B&H Photo Video customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is B&H Photo Video's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a B&H Photo Video agent. This phone number is B&H Photo Video's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-221-5743 include and other customer service issues. Rather than trying to call B&H Photo Video first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, B&H Photo Video has 1 phone number. It's not always clear what is the best way to talk to B&H Photo Video representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for B&H Photo Video. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like B&H Photo Video. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.