A:Listen to the prompts and you will get someone who speaks English.Our free phone can also navigate phone menus to get a live human at HP for you.
Q:
Does HP offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 0 seconds.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Keep pressing 0 at each prompt OR Say "Agent" at each prompt. · You can speak to me in short sentences. How can I help you? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Sun 9am-12am EST · Calling this HP number should go right to a real human being · You can speak to me in short sentences. How can I help you? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-6:30pm EST · Calling this HP number should go right to a real human being · You can speak to me in short sentences. How can I help you? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-8pm EST · Direct to a human · If you purchased for personal or home office use, press 1. If you purchased for business use, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HP below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HP phone number to document the phone system.
Here is how our research team describes the way the HP phone system greets you: Tech support, press 1. Service locations, press 2. Product information or purchase, press 3. Find someone at HP, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Listen to the prompts and you will get someone who speaks English.
Below are some clips we've found from HP's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the HP presales call center.
For technical support, press one. For service locations, press two.
For product information or purchase, press three. To find someone at HP, press four.
Please hold while your call is routed.
Thank you for calling HP, two thousand and twenty ENERGY STAR Partner of the Year.
For sustained excellence. Your call may be monitored or recorded for quality purposes."
Excerpt from a call with HP
Monday, January 8, 2024 1:55 PM
The first phone menu
"Thank you for calling the HP presales call center. For technical support, press one.
For service locations, press two.
To find someone at HP, press four."
Excerpt from a call with HP
Saturday, May 25, 2024 10:57 PM
After you press 1
"Please hold while your call is routed.
Thank you for calling HP.
Two thousand and twenty Energy Star Partner of the Year for sustained excellence.
Your call may be monitored or recorded for quality purposes.
For product information or purchase, press three.
To find someone at HP, press four."
Excerpt from a call with HP
Tuesday, June 18, 2024 12:22 AM
After you press 3
"Before I connect you to a sales consultant, please tell me how the product will be used. For home, home office products, press one.
For business, press two."
Excerpt from a call with HP
Thursday, March 28, 2024 10:13 PM
After you press 4
"Please hold for a customer representative.
To price or purchase new products, press two.
For product or general inquiries, press three.
For operator services, press zero or remain on the line.
Press nine to repeat this menu."
Excerpt from a call with HP
Wednesday, June 19, 2024 3:48 AM
What are the hours and when should I call?
HP operates the call center for this 800-752-0900 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 3,379 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the HP call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HP phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HP staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HP is Sunday.The most busy day to call is Monday, which averages 95% more phone calls by comparison.Again, this is based on a sample of 3,379 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday, which is 325% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call HP is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that HP staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
I purchased an HP printer because I wanted to take advantage of the HP Instant Ink program. My Instant Ink is not arriving as it should, and I suspect the problem is with my printer. I don't think it sends the information to my laptop correctly. However, I'm not sure how this process works, so I tried to call HP to get help. At first, I was hopeful because they mentioned the Instant Ink program when I called, but before long, I just started running in circles.
HP is a big company that produces a lot of laptops and printers, so I chose to call while commuting to work to make the best use of my time. However, it didn't end up working in my favor. Since I wasn't at home, I couldn't get the automated assistant the information that it needed, and it seems that the assistant doesn't have much flexibility when you can't meet its demands. This is one way automated systems go wrong because if I could've been transferred to someone, I could've explained the situation. Since I couldn't, I got stuck in the following loop until I hung up. When I called, a recorded message said, "Thank you for calling the HP pre-sale calls center. For technical support, press 1. For service locations, press 2. For production information or purchases, press 3.To find someone at HP, press 4." I chose option 1, leading me to another automated message that said, "Please hold while your call is routed. Thank you for calling HP. Your call may be monitored or recorded for quality purchases. Hi, I'm an automated system connecting you to an agent. You can speak to me in short sentences."
I responded, "Talk to someone about HP Ink," and she said, "I'm looking up your records; this may take a few seconds. We can't find an open case matching the phone you are calling from. If you have an alternate phone number to use, please say yes or no." I said no, and then it asked if I was calling about a printer or a laptop. Then I asked if I had the serial number, to which I responded that it was not because I was driving. It launched into a description of where I would find the number and then told me to press one if I located the serial number. I tried talking, but nothing happened, and I was sent to hold music. So then, finally, I pressed one and tried saying, "I don't have it."
It told me, "For best results, please say your serial number." So this time, I said, "Connect me to an agent," but it kept saying, please say your serial number. It looped around until we ended up back at the question about what device I needed help with, and I finally just gave up. You should be able to get to customer service if you need it.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call HP
If you have time to do a bit of reading before you call HP, we recommend you read over some of our problem-specific articles.
HP Invent is a revolutionary program by HP that aims to drive innovation and transform the way we live and work. It encompasses HP's vision and commitment to creating cutting-edge technologies, products, and solutions that empower individuals, businesses, and societies. HP Invent focuses on developing groundbreaking advancements in areas such as computing, printing, 3D printing, virtual reality, and more. By pushing the boundaries of technology, HP Invent strives to deliver superior hardware, software, and services that enhance productivity, efficiency, and sustainability. Through collaboration with industry partners, HP Invent pioneers new possibilities and shapes the future of technology, bringing meaningful and transformative experiences to people across the globe._HP Invent is an embodiment of HP's relentless pursuit of innovation and their dedication to revolutionizing the world through technology.
Yes, Compaq and HP are the same company. Compaq was a technology company established in 1982 and became a leading manufacturer of personal computers. In 2002, Hewlett-Packard (HP) acquired Compaq, creating one of the largest technology companies globally. The merger enabled HP to strengthen their product portfolio, expand their customer base, and boost their market presence. Today, Compaq is a brand owned by HP, under which they continue to produce and market a wide range of laptops, desktops, and other computing devices. The integration of Compaq's expertise and HP's resources has allowed the company to deliver innovative solutions to consumers and businesses worldwide.
HP Retirement Services is a program offered by HP that aims to provide comprehensive and reliable retirement planning and support to its employees. It encompasses various retirement benefit options, financial planning tools, and resources designed to assist employees in preparing for their retirement years. HP Retirement Services provides guidance on retirement investment strategies, pension plans, healthcare options, and other retirement-related benefits. It ensures that employees receive the necessary information and assistance to make informed decisions regarding their retirement plans, enabling them to secure a comfortable and financially stable future. HP Retirement Services aims to offer peace of mind and personalized support throughout the retirement process, empowering employees to transition smoothly into this next phase of their lives.
Click the link above to get answers to just about any HP customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to HP, and their purpose. Are any of these similar to the reason you are trying to call?
Tech support for printer: "I need tech support for my HP printer."
- From a call lasting 17m 22s , Dec 3, 2024 4:58 PM
Inquiring about service contract: "I would like to speak to someone about a service contract."
- From a call lasting 6m 32s , Dec 3, 2024 4:15 AM
Payment method inquiry: "I was trying to figure out a way that I could pay for my ink but when I don't have a card."
- From a call lasting 19m 56s , Dec 3, 2024 12:14 AM
Information about why customers call HP is extracted from issues that customers have reported to GetHuman.
Fill out the form for online chat. For Consumer products.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, HP provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and HP will reply our your email.
HP, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Connect with customer service at the company Facebook page
Some customer service teams, like that of HP, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- HP customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HP's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HP agent. This phone number is HP's best phone number because 75,792 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-0900 include Returns and Repairs, Warranty Claim, Refund a Charge, Device Support, Technical Support and other customer service issues. The HP call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, HP has 5 phone numbers. It's not always clear what is the best way to talk to HP representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HP. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HP. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
