A:Not at this number; hours here are Mon-Fri 9am-11pm, Sat-Sun 9am-6pm EST.The least busy day is Sunday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 9 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · Mon-Fri 9am-7pm EST · You get a recording, but do get to speak to an actual person. For billing matters only. · Members, press 1. Not yet a member, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for MagicJack below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this MagicJack phone number to document the phone system.
Here is how our research team describes the way the MagicJack phone system greets you: Members, press 1. Not yet a member, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from MagicJack's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling MagicJack.
Our menu options have changed.
Please listen carefully to all the choices before making your selection.
If you are already a member and already have an account, press one.
If you are not yet a member, press two.
To identify your account and expedite your call, we'll need to get the phone number associated with your account."
Excerpt from a call with MagicJack
Friday, November 29, 2024 6:12 PM
They may ask you to enter information with the dial pad
"Please enter your ten digit"
Excerpt from a call with MagicJack
Tuesday, December 3, 2024 6:36 PM
The first phone menu
"Thank you for calling MagicJack.
Our menu options have changed.
Please listen carefully to all the choices before making your selection.
If you are already a member and already have an account, press one.
If you are not yet a member, press two."
Excerpt from a call with MagicJack
Saturday, May 11, 2024 6:34 PM
What are the hours and when should I call?
MagicJack operates the call center for this 800-624-4252 phone number Mon-Fri 9am-11pm, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 399 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the MagicJack call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this MagicJack phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like MagicJack staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call MagicJack is Sunday.The most busy day to call is Monday, which averages 2750% more phone calls by comparison.Again, this is based on a sample of 399 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
MagicJack seems interesting since it allows one to make calls using VoIP or Voice over Internet Protocol. I called customer service at 800-624-4252 to find out how to get the service. Upon answering my call, the automated voice system told me to press 1 if I was already a member and asked for a billing address and other contact information associated with my account. If I had been a member, I could have visited MagicJack.com to review account information. Since I am not a member, I pressed 2. The system informed me the company may monitor or record my call. It also encouraged me to take a survey at the end of the call. The voice told me to remain on the line to speak to a representative.
The typical customer service hold music started playing, followed by a statement telling me that the company values each call and that representatives were helping other customers. The system then said there was a wait time of one minute. The automated voice also offered the option to get a callback. By pressing 1, I could keep my spot in the queue and receive a callback. During my wait, there was at least one apology about the high call volume and encouraging me to stay on the line for the next representative.
After a few minutes, a customer service representative answered, “MagicJack sales department, may I help you?” I told the representative I was interested in learning how MagicJack works and how to get it. He explained that the service would enable me to make phone calls using VoIP anywhere in the U.S. and Canada and that I could buy a device that connects to the internet and pay a monthly fee. They also said I could download a mobile app to use while traveling. He explained that I needed to buy the device to use MagicJack and could get it from a big box store or online retailer. The representative told me that after purchasing the device, I could call the customer service number, and someone would assist me with activation and registration.
Except for spending a few minutes waiting for a customer service associate, the call to MagicJack was a positive experience. I liked that they offered to call me back and hold my place if I didn’t have time to wait. The person who spoke with me was a friendly professional who explained the service such that I had no doubts about how to subscribe.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call MagicJack
If you have time to do a bit of reading before you call MagicJack, we recommend you read over some of our problem-specific articles.
No, MagicJack cannot be used with a landline phone. MagicJack is a VoIP (Voice over Internet Protocol) service that utilizes an internet connection to make and receive phone calls. It requires a high-speed internet connection and a computer or compatible device to work. Once connected to the internet, MagicJack provides a phone number and allows users to make and receive calls through their device. It does not integrate with traditional landline phone systems, which operate through copper wires and require a physical connection to the telephone network. Therefore, a landline phone cannot be directly connected to MagicJack for functioning. MagicJack is designed to replace the need for a landline phone by offering an affordable and portable alternative.
Yes, you can use MagicJack with a fax machine. MagicJack now supports faxing capabilities, allowing you to send and receive faxes using your existing fax machine and a MagicJack device. To do so, simply connect your fax machine to the MagicJack device using a telephone cord, and then connect the MagicJack device to your computer's USB port. Once set up, you can send faxes by using your fax machine as you normally would. It is important to note that faxing through MagicJack may have some limitations, such as the quality and reliability of the fax transmission, and compatibility issues with certain fax machines. However, many users have successfully utilized MagicJack for faxing purposes.
GetHuman provides information that makes it easy for individuals who have subscribed to MagicJack to cancel their subscription easily. Read on to do so.
Click the link above to get answers to just about any MagicJack customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to MagicJack, and their purpose. Are any of these similar to the reason you are trying to call?
Credit card assistance: "I just want to know when to put it in."
- From a call lasting 17m 45s , Dec 11, 2024 9:49 PM
Request for new number: "What I'm trying to do is have you guys give me a new number, starting with the four one zero, the area code."
- From a call lasting 37m 26s , Dec 9, 2024 8:03 PM
Cannot receive calls: "I can make outgoing calls to my house phone, but when people call me back, it tells me that it's not in service."
- From a call lasting 48m , Dec 9, 2024 7:07 PM
Information about why customers call MagicJack is extracted from issues that customers have reported to GetHuman.
Enter your question, then click "Search" to start Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, MagicJack provides this option.
Conclusion and closing notes
This is MagicJack's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a MagicJack agent. This phone number is MagicJack's best phone number because 26,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-624-4252 include Transfer Phone Number, Account Access, Technical Support, Billing, Dispute a Charge and other customer service issues. The MagicJack call center that you call into has employees from San Antonio, TX / Honduras and is open Mon-Fri 9am-11pm, Sat-Sun 9am-6pm ET according to customers. In total, MagicJack has 2 phone numbers. It's not always clear what is the best way to talk to MagicJack representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for MagicJack. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like MagicJack. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
