A:Not at this number; hours here are Mon-Fri 9am-11pm EST.The least busy day is Wednesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Apple Pay below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Apple Pay phone number to document the phone system.
Here is how our research team describes the way the Apple Pay phone system greets you: Welcome to the new Apple. Calls are recorded for evaluation to train personnel and to improve contact center Technologies. I'm an automated system that can handle complete sentences. So tell me how can I help you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Apple Pay's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Are you calling about a gift card or the Apple credit card?
Please hold while I connect you to an Apple Card specialist.
To Apple Card support at Goldman Sachs.
Your call may be monitored and recorded.
If you are calling about your Apple credit card issued by Goldman Sachs say Apple card.
For savings account, say savings.
Or for Apple support questions not related to your Apple card or savings account, please say Apple support.
Do you currently have an Apple card? Say yes or no.
Please use your keypad to enter ten digit phone number associated with your account."
Excerpt from a call with Apple Pay
Tuesday, August 6, 2024 9:24 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Apple. Calls are recorded and transcribed for evaluation to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?"
Excerpt from a call with Apple Pay
Tuesday, August 6, 2024 9:24 PM
What are the hours and when should I call?
Apple Pay operates the call center for this 800-692-7753 phone number Mon-Fri 9am-11pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Apple Pay call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple Pay phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple Pay staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apple Pay is Wednesday.The most busy day to call is Thursday, which averages 122% more phone calls by comparison.Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Apple Pay is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Apple Pay staffs the call center well on Wednesday.
When you first call Apple Pay, you are immediately greeted by an automated system that informs you that it can speak and listen to full sentences. It then asks you what your question is so that you can be redirected to the right person. This is extremely helpful and welcome since it means you don't have to listen to any directory map. I was ready to listen to a dozen different options but was able to streamline the process by telling the automated operator that I needed help adding a card to my Apple Wallet.
This was a tremendous help because I was immediately transferred to the technical support line instead of shuffling through a bunch of different operators. The automated assistant spoke clearly and understood me on the first try, even with noise in the background which was also notable.
Before the transfer was completed, I was asked to confirm my identity via messaging that was sent to my Apple devices. A simple message on my mobile phone asked if consent was given to speak to a representative about this account. Not only was this impressive, but it meant that the company had already verified my identity, so I would not have to go through my account info over the phone with the agent once I was transferred to them.
Both of these measures saved time, and in less than two minutes, I was in the queue to talk to a representative. I called in the evening around 5 pm and wasn't sure if it would be busier than calling earlier in the day or not, but the wait wasn't too long. I waited about five minutes to speak to a technician, and then our conversation took another five minutes.
It turned out that the card I wanted to add could not be added because the issuing bank does not support Apple Pay. While I was disappointed, the technician was very helpful and conducted research quickly to help sort out the problem. They also offered me several helpful hints about shortcuts I could take to add other cards to Apple Pay in the future.
My total phone call took about seven minutes and addressed my issue in full, so I would recommend their service to anyone in the future. The only thing that might complicate it would be calling from another phone since it can't automatically identify you then.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Apple Pay
If you have time to do a bit of reading before you call Apple Pay, we recommend you read over some of our problem-specific articles.
Apple Pay incorporates robust security measures to protect users' personal and financial information. Firstly, it utilizes tokenization, which replaces real card data with a unique Device Account Number, significantly minimizing the risk of exposing sensitive information during transactions. Secondly, Touch ID or Face ID authentication ensures that only authorized users can authorize payments. Additionally, Apple Pay uses encryption to safeguard data transmission between the device and the payment terminal, preventing unauthorized access. iPhones have a Secure Element – a dedicated chip specifically designed to store and secure payment information. Moreover, Apple Pay doesn't store actual card details on the device or Apple servers. In the event of a lost or stolen device, Find My iPhone allows users to remotely suspend Apple Pay, ensuring that no unauthorized transactions can take place. These comprehensive security features make Apple Pay a highly secure and trustworthy payment method.
Yes, you can use Apple Pay on both your iPhone and Apple Watch. Apple Pay is a convenient and secure digital payment method that enables you to make purchases in stores, apps, and on websites using your iPhone or Apple Watch. With your iPhone, you can make contactless payments simply by holding your device near the payment terminal and authenticating with Face ID or Touch ID. Additionally, you can use Apple Pay within apps and on participating websites by selecting the Apple Pay option during checkout and authenticating using Face ID or Touch ID. On your Apple Watch, you can use Apple Pay by double-clicking the side button and holding your Watch near the payment terminal. It's effortless, safe, and widely accepted at many retailers worldwide.
Having a locked Apple Pay account limits you to use your Apple cash balance to settle payments send or receive money, or even transfer cash balance to your bank account. Follow the steps outlined above to get you up and run on your Apple Pay account after suspension.
Click the link above to get answers to just about any Apple Pay customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Apple Pay, and their purpose. Are any of these similar to the reason you are trying to call?
Technical support: "I need help with technical support."
- From a call lasting 2m 14s , May 28, 2024 3:37 AM
Language assistance: "Do you speak Chinese?"
- From a call lasting 1m 16s , May 25, 2024 3:28 AM
Closing Apple Pay app: "How do I close this damn thing?"
- From a call lasting 2m 1s , Mar 28, 2024 6:17 PM
Issues with using card overseas: "I'm having trouble using my credit card while traveling overseas."
- From a call lasting 2m 27s , Feb 24, 2024 5:25 AM
Unauthorized transaction: "I wanna know who tried to take money on my bank."
- From a call lasting 2m 37s , Jan 8, 2024 5:15 PM
Information about why customers call Apple Pay is extracted from issues that customers have reported to GetHuman.
This is Apple Pay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple Pay agent. This phone number is Apple Pay's best phone number because 62,141 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-7753 include and other customer service issues. Rather than trying to call Apple Pay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Apple Pay has 1 phone number. It's not always clear what is the best way to talk to Apple Pay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apple Pay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple Pay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
