How Do I Get Back a Disabled Itunes Account?

In a nutshell: To regain access to a disabled iTunes account, start by visiting the iTunes website and locating the menu in the upper-right corner. Click on the "Support" link, then select "Explore Support" to access the Apple Support page. Use the search box to enter "Disabled

Adam Goldkamp is the editor / author responsible for this content.
Feb 2, 2026

Introduction

iTunes offers a wealth of entertainment, including the ability to listen to your favorite music. It's understandable why you want to get your account back if it's disabled. Continue for information about how to start the process of regaining access to your iTunes account.

Go to the iTunes Website

Visit the iTunes website.

Find the iTunes Menu

Look for the menu on the iTunes homepage. You'll find it in the upper-right corner of the website, represented by two black horizontal lines.

Expand the Menu

Click on the two black horizontal lines in the upper-right corner of the website. This will expand the iTunes menu.

How Do I Get Back a Disabled Itunes Account? (Step 3)

Find the "Support" Link

Look for the "Support" link in the iTunes menu. It should be the last option, right below the "Accessories" link.

Tap on the "Support" Link

Click on the "Support" link on the iTunes menu.

Find the "Explore Support" Link

Look for the "Explore Support" link. It's below "TV" and above "Get Help."

How Do I Get Back a Disabled Itunes Account? (Step 6)

Go to the "Apple Support" Page

Click on "Explore Support." This will take you to the "Apple Support" page.

How Do I Get Back a Disabled Itunes Account? (Step 7)

Find the Search Box

Locate the support search box. It's below the "Search for More Topics" header and says "Search Support."

How Do I Get Back a Disabled Itunes Account? (Step 8)

Tap on the Search Box

Click on the search box. This will outline the box in blue and cause your phone's keyboard to appear.

Type the Search Phrase

After clicking on the search box, type "Disabled iTunes account" and press the search button on your phone's keyboard.

Filter Your Results

Look for the "Filter" option. You'll find it below the search bar and above the search results. Click on it when you find it, which will open a square box. Find the line that says "Support Articles" and click on it.

How Do I Get Back a Disabled Itunes Account? (Step 11)

Find the Relevant Link

Look for the link that pertains to having a disabled iTunes account. Your best option will likely be "If your Apple Account is locked, not active, or disabled."

How Do I Get Back a Disabled Itunes Account? (Step 12)

Go to the "If your Apple Account is locked, not active, or disabled" Page

Click on the "If your Apple Account is locked, not active, or disabled" link. This will take you to a page of the same name.

Read the Page

Read through the "If your Apple Account is locked, not active, or disabled" page.

Follow the Instructions

Follow the instructions on the "If your Apple Account is locked, not active, or disabled" page. If you need further assistance, please move on to Step 16.

Contact Apple Support

If you're unable to regain access to your disabled iTunes account, reach out to Apple customer support. They can inform you what the problem is and recommend how you can get back your account.

Conclusion

If you lose access to your iTunes account, a customer support representative can provide insight, especially if you can't figure out why it happened. Reach out promptly for more information.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Get Back a Disabled Itunes Account?

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Apple

Asked 4 years ago
Updated 3 days ago
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Apple
How do I get back my disabled iTunes account
Restoring access to my iTunes account

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