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iLok Customer FAQ

Top Answers & How-to Guides

How do I Contact iLok Customer Service?

The question we are asked most often is about how to talk to iLok customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a fee for using iLok?

Yes, there is a fee for using iLok. The iLok hardware device itself requires a one-time purchase. However, using the iLok License Manager...
Ask any question you have about iLok customer service, get an answer now.

Recent iLok Customer Questions

Ican't find a license for Steven Slate VSX that I had.

If you can't find your Steven Slate VSX license, it may be because the license has not been sent or activated yet. Make sure you've completed the necessary purchase process and you have received an email notification mentioning the transfer of the license to your iLok account. Sometimes, it might take a while. If it's not there, check in your 'Hidden' licenses in the iLok License Manager. Keep in mind that licenses can only be seen in the iLok License Manager, not on the iLok website. If you're still having trouble, check if you're logged into the correct iLok account where the license was transferred. You can also reach out to the manufacturer, Steven Slate, for further assistance.
Asked Apr 19, 2024 4:56 AM

I cannot enter my activation code for my EastWest ComposerCloud license

If you are having trouble entering your activation code for your EastWest ComposerCloud license, ensure you've logged into iLok License Manager. Once logged in, click on the 'Licenses' menu and select 'Redeem Activation Code'. Input your activation code in the provided field and follow the prompts. Remember that the codes are case-sensitive and should be entered exactly as given. If you still experience difficulties, it could mean the code has already been used or is not correct. Please double-check the details and try again.
Asked Apr 5, 2024 6:59 PM

I can not authorize plug in that I purchased to my ilok

To authorize a plugin you've purchased to your iLok, you'll first need to ensure that you have the iLok License Manager software installed on your computer. The software will provide a user-friendly interface for managing your licenses. Once you have this set up, you should receive a license key or an activation code from the company you bought the plugin from. Open the iLok License Manager, sign in to your iLok account, click on "Licenses" then "Redeem Activation Code". Input the code and the license should be deposited in your account. From there, you can drag and drop the license onto your iLok. Refresh your plugin list in your DAW, and your plugin should be authorized.
Asked Apr 1, 2024 6:28 PM

I want to know if I can buy a second ilok and put all licenses on it. Then use both iloks on two different computers

Yes, you can use two different iLoks on two different computers. Once you purchase your second iLok, you can transfer licenses to it from your original iLok. You would do this through the iLok License Manager software. However, remember that each license can only be active on one iLok at a time. Therefore, if you want to use the same software on two machines simultaneously, you would need two licenses. So, any software that you want to use on both computers would require separate licenses for each iLok.
Asked Mar 18, 2024 9:34 PM

unable to retrieve activation codes

If you're unable to retrieve your activation codes for iLok, it's possible that they may have been lost due to a system error or an issue with your account. If the codes were registered to your iLok account, you can sign in and find them under the "Licenses" tab. However, if you didn't register the codes, you might not be able to recover them. Always make sure to register your licenses as soon as you receive them. For future activations, ensure your iLok License Manager software is up-to-date to prevent any possible issues.
Asked Mar 8, 2024 3:11 PM

Help me with my iLok customer service issue

Overview

What is iLok?

iLok is a hardware device created by PACE Anti-Piracy that securely stores software licenses. It ensures that only authorized users...

Functionality

How does iLok work?

iLok is a secure key that stores software licenses, allowing users to access and use their software on different computers. When a...

Usage

Do I need an iLok to use software protected by iLok?

Yes, in most cases, you will need an iLok to use software protected by iLok. iLok is a physical USB or software-based dongle that acts...

Can I use iLok with both Mac and PC?

Yes, iLok can be used with both Mac and PC operating systems. The iLok license management system is designed to be compatible with...

Purchase

Where can I purchase an iLok?

You can purchase an iLok from various authorized retailers both online and offline. Online options include the official iLok website,...

Compatibility

Can I use multiple iLok devices on one computer?

Yes, you can use multiple iLok devices on one computer. iLok supports the use of multiple devices simultaneously, allowing you to manage...

Can I use iLok with third-party plugins?

Yes, iLok can be used with third-party plugins. iLok is a universal license management system that allows users to securely store and...

License Transfers

Can I transfer licenses between iLok devices?

Yes, you can transfer licenses between iLok devices. As long as both devices are connected to the same iLok account, you can easily...

System Requirements

What are the system requirements for using iLok?

To use iLok, your system requires a few basic specifications. For Windows users, you will need Windows 7 or higher, with an Intel or...

Fees

Is there a fee for using iLok?

Yes, there is a fee for using iLok. The iLok hardware device itself requires a one-time purchase. However, using the iLok License Manager...
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