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Weight Watchers Customer FAQ

Top Answers & How-to Guides

What is Weight Watchers's Phone Number?

The question we are asked most often is about how to talk to Weight Watchers customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How to Change My Weight Tracking Day with Weight Watchers?

One of the components of Weight Watchers is the weekly weigh-in or weight tracking. If you need to change the date your record your...

How Do I Recover My Weight Watchers Account?

When you want to log back into your Weight Watchers account, but your password doesn't seem to be working, you can recover your account...
Ask any question you have about Weight Watchers customer service, get an answer now.

Recent Weight Watchers Customer Questions

i cancelled my account and am still getting charged

We're sorry to hear about this issue. When you cancel your Weight Watchers account, you should no longer be charged. However, keep in mind that sometimes it might take a while for the cancellation to appear on your credit card statement. If you're still being charged, there seems to be an error and direct contact with Weight Watchers Customer Service would be the best action to resolve this. They can look into the issue in more detail and stop any incorrect charges.
Asked Apr 11, 2024 4:40 PM

What does the 10.00 monthly fee include

The $10.00 monthly fee for Weight Watchers typically includes access to their mobile app and website, which offer meal planning, food and activity tracking, a progress report, as well as a community of other users. The app contains thousands of recipes suitable to the Weight Watchers program, including member-created recipes. Additionally, you gain access to their 24/7 online chat support for any questions or guidance needed. However, live workshops are not generally included in this price range. Please note that pricing and services provided can vary, depending on region and ongoing promotions.
Asked Apr 6, 2024 10:06 PM

Pair samsung galaxy 6 watch with ww app

To pair your Samsung Galaxy Watch with the WW (Weight Watchers) app, you'll first need to install the WW app on your smartphone. Once installed, open the app and log in to your WW account. Go to the "Settings" section of the app, find the "Device" section, and choose to connect a fitness tracker. Select the type of fitness tracking device you are using and follow the instructions for connecting your Samsung Galaxy Watch to the WW app. Note that the WW app may not support all functions of your Samsung Galaxy Watch.
Asked Mar 27, 2024 1:52 PM

The app is not working, when I download the app it is just taking me to filling all my details and giving me a plan which I already have and been using for the past month, I needed to uninstall the app yesterday as it had frozen ,

We apologize for the troubles you're facing with the Weight Watchers app. It seems like there might be a technical issue. We suggest reinstalling the app and restarting your device. Make sure you're using the most current version of the app and your device is up-to-date. You should be able to log in with your existing account credentials, so you don't need to go through the process of creating a new plan. We hope this solves your problem.
Asked Mar 7, 2024 8:42 AM

How do I cancel my weight watchers account

To cancel your Weight Watchers account, log into the Weight Watchers website with your account details. Once logged in, go to "Settings" and click on "Account". From there, look for the option to "Cancel Account". It will ask you to confirm your cancellation. Please remember to cancel at least 2 days before your next billing date to avoid being charged for the next month. However, depending upon your contract's terms and conditions, there may be cancellation fees or other eligibility criteria. Be sure to read the relevant details carefully. Please note, all your data will be lost upon cancellation and cannot be retrieved.
Asked Mar 6, 2024 9:33 PM

Help me with my Weight Watchers customer service issue

Account Management

How to Change My Weight Tracking Day with Weight Watchers?

One of the components of Weight Watchers is the weekly weigh-in or weight tracking. If you need to change the date your record your...

How Do I Recover My Weight Watchers Account?

When you want to log back into your Weight Watchers account, but your password doesn't seem to be working, you can recover your account...

How Do I Cancel My Weight Watchers Membership?

Weight Watchers members can cancel their membership in a few different ways. The most convenient option is to call customer service....

How Do I Cancel My Weight Watchers Account and Get a Refund?

Weight Watchers is an excellent tool to managing your weight loss goals and maintaining your health, but certain tools don't work for...

Sign Up and Meetings

How Do I Sign Up for a Weekly Weight Watchers Meeting?

As a Weight Watchers member, you know the benefit of weekly meetings regarding. Weekly meetings not only help you see your progress,...

How Do I Sign Up for Weight Watchers?

Weight Watchers have created a groundbreaking program that has helped thousands of people around the globe. If you want to sign up...

Cost and Fees

How Much Does Weight Watchers Cost Per Month?

This article discusses the Weight Watchers diet program plans. Each of Weight Watchers' three diet plans is described in detail. The...

Are there any additional fees for attending Weight Watchers meetings?

No, there are no additional fees for attending Weight Watchers meetings. Your membership grants you access to as many meetings as you...

Technology

How Do I Connect My Weight Watchers Etools?

If you are a member of the Weight Watchers program, you will have access to many different tools that can help you lose weight faster....

Is there a Weight Watchers app I can use on my smartphone?

Yes, there is a Weight Watchers app available for smartphones. The Weight Watchers app offers a convenient and accessible way to track...

Dietary Restrictions

Can I follow the Weight Watchers program if I have dietary restrictions or food allergies?

Yes, you can definitely follow the Weight Watchers program even if you have dietary restrictions or food allergies. Weight Watchers...

Are there any food restrictions on the Weight Watchers program?

On the Weight Watchers program, there are no specific food restrictions. The program promotes a flexible and balanced approach to eating....

Program Details

What is the Weight Watchers Freestyle program?

The Weight Watchers Freestyle program is a comprehensive weight loss program that focuses on healthy eating habits and promotes long-term...

What is the SmartPoints system and how does it work?

The SmartPoints system is the core of the Weight Watchers program. It is a personalized approach to weight loss that assigns a specific...

What is the role of exercise in the Weight Watchers program?

Exercise plays a pivotal role in the Weight Watchers program. It is viewed as an essential component to support healthy weight loss...

Weight Tracking

How often should I weigh myself on Weight Watchers?

Weight Watchers recommends weighing yourself once a week to keep track of your progress effectively. Weighing yourself too frequently...

Meeting Flexibility

Can I switch between online and in-person meetings with Weight Watchers?

Yes, Weight Watchers allows you the flexibility to switch between online and in-person meetings. Our program recognizes that everyone's...

Program Products

Do I need to buy special Weight Watchers branded food or products?

No, you do not need to buy special Weight Watchers branded food or products. Weight Watchers is a flexible and sustainable program...
We look to the Weight Watchers issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Weight Watchers issues reported to GetHuman
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