WeChat Customer FAQ

To log onto WeChat without scanning a QR code, you can enter your WeChat ID or mobile number in the login screen. If you have already registered with your phone number, simply input it and proceed with the verification code that will be sent to your phone. If you don’t have an account, you will need to create one, which may involve scanning a QR code or having a friend help you with an invitation.

If you're unable to log in to WeChat on your new phone and are not receiving the SMS verification code, check the following: Ensure your phone number is correct and that you have a stable mobile network signal. You may also want to check if your phone has any messaging restrictions or is blocking SMS messages. If the issue persists, consider trying to receive the code via an alternative method, like using WeChat's voice verification if available.

If your WeChat account is restricted due to a violation, it means that you may have breached WeChat’s rules or policies. These restrictions could limit your ability to use certain features. To resolve this, consider reviewing WeChat's community guidelines and terms of service to understand the violation. You may need to wait for the restriction period to expire or follow any provided instructions to appeal the restriction.

To update a foreign passport in your existing WeChat account, follow these steps: 1. Open WeChat and go to "Me." 2. Tap "Settings." 3. Select "Account Security." 4. Tap "More Settings." 5. Select "Update Personal Information." 6. Follow the on-screen instructions to update your passport information. Ensure you have your new passport on hand, as you may need to upload a photo or provide additional details for verification.

Unfortunately, if your WeChat account is permanently blocked, you may not be able to retrieve funds that were stored in your WeChat Wallet. However, before such a block happens, WeChat generally notifies users about the impending block, giving you time to use or transfer your funds. Should you find yourself in this situation where your funds are stuck, you may want to get help from a friend or family member with an active WeChat account. WeChat's policies on blocked accounts and retrieval of funds depend on a number of factors and it is best handled on a case-by-case basis. WeChat users are advised to follow all guidelines to avoid account blocks.