WeChat Customer Service Issues

Today while chatting on WeChat, I was prompted to log in again. Upon attempting to do so, I received a message stating that my account had been blocked. I followed the instructions to request an unblock, which required me to input my region and phone number for an SMS code. Despite repeating the process 4 to 5 times, I did not receive the code. Last week, I engaged with someone on WeChat who asked for my photo and a video call, which I declined due to time zone differences. This person then accused me of being a scammer and threatened to report my account. Despite explaining that I'm from Nigeria, I decided to block him for making me feel uncomfortable. Now, my account remains blocked.

1) I am attempting to set up WeChat Pay. I added a Mastercard as my bank card, but I am unable to top up my WeChat wallet. I keep getting prompted to complete my identity information by adding a Mainland China Type-I bank card, however, I do not possess one. How can I top up my WeChat wallet using the Mastercard instead? 2) Am I still required to verify my identity? I was asked to verify using my passport, which I completed three weeks ago, but I am uncertain if the verification process was successful.

I'm having trouble accessing my WeChat account. The error message indicates a wrong password. When attempting to reset it, I receive the message "Request Unsuccessful - Failed to receive your SMS verification code." I need assistance in resolving this issue promptly. Thank you for your help. Best, Gisela

Hello, I am seeking assistance to access my account. It was created years ago during my initial visit to China but was never used. Despite numerous attempts, I was unable to receive the SMS code and eventually got locked out. Considering my employment with a Chinese company, having access to WeChat is crucial for me. I have submitted multiple forms but have not received any responses. Unfortunately, I do not have any friends to assist with the unblocking process. I am in a difficult situation and would greatly appreciate any help you can provide.

Dear WeChat Support Team, I am writing to appeal the recent block of my WeChat account (Username: wxid_i57h3wgyu5h522) due to alleged violations. I have been a loyal user for over four years and have never knowingly violated any rules. Losing access to my account has been inconvenient, and I request a thorough review of the suspension. I believe there may be a misunderstanding in identifying my account as a violator. I am committed to adhering to WeChat's guidelines and ensuring a positive user experience. I am willing to provide any necessary information to clarify my innocence. Your prompt attention to this matter is appreciated. I hope for a swift resolution and to resume using WeChat responsibly. Sincerely, wxid_i57h3wgyu5h522

I have been trying to reach you for nine months now, but I am still facing issues with my account. Despite your recent response stating that my account is normal, I am still unable to log in or unfreeze it. When I try to unfreeze using my linked mobile number, I receive a message saying "System is busy. Try again later." This situation is urgent, and I need a resolution promptly. Thank you.

My Weixin Pay was activated at first, but it got deactivated after using it for public train service in Wuhan. I have already submitted the necessary documents for reactivation, and it's pending approval. However, I cannot pay the RMB$7 requested because I am unable to top up the wallet as a foreigner. Could you please advise me on how to proceed with the payment? Thank you.

Mon compte est bloqué uniquement pour des likes et commentaires vidéos. C'est à n'y rien comprendre. Je n'ai pourtant rien fait de mal ni enfreint aucune règle. En revanche, mon compte est bloqué suite à une tentative de connexion par une tierce personne. C'est vraiment déroutant. Merci de bien vouloir le débloquer, car je n'ai rien fait pour justifier cette restriction d'aimer et de commenter. Merci de prendre les mesures nécessaires. Cordialement.

Hello, I am seeking assistance with unblocking my WeChat account. I am unsure why it is blocked. Two years ago, while working for a manufacturing company in Canada, we conducted significant business with the Shenzhen region using WeChat for communication. Unfortunately, my initial signup process experienced a disruption when my phone shut down, prompting me to restart. Despite several attempts to verify my account, it remains blocked. WeChat has not resolved this issue, hindering my current manufacturing business's ability to utilize the platform. I have always adhered to WeChat's rules and regulations and have not engaged in any illicit activities. Reinstating my account is crucial for my legitimate business, as I rely on WeChat to communicate with my factory in Shenzhen. Please visit my website www.lumm.ca to learn more about our light fixture manufacturing business. Your help in unblocking my account is greatly appreciated.

Hello, I have an old account under the name Jens Sieberg with the mobile number +49 [redacted]8. The mobile number is still in use. I have been trying to receive an SMS code, but it has not been working. I am planning a work trip to Kochi after Covid-19, and I need to contact my Chinese colleagues from Germany and China through this account. How can I resolve this issue? Thank you for your feedback and support. Best regards, Jens Sieberg

Hello, I signed up for my WeChat account using a UK phone number. Unfortunately, that phone number is now disabled due to inactivity. After not using WeChat for a few days, I found myself logged out and unable to log back in. Despite entering my correct user ID and password, I receive an error message stating they are incorrect. When attempting to recover my account through my linked email, I have not received any recovery emails from WeChat. Since I cannot use my phone number, my password is being rejected, and my email recovery option is unsuccessful, I am unable to regain access to my account. Any assistance you can provide would be greatly appreciated. Thank you

Hello WeChat team, I am experiencing difficulties logging into my personal account due to requiring verification via text messages on an old phone number. I initially created my WeChat account using a Chinese country number while studying there back in 2[redacted]. Now residing in the Kingdom of Saudi Arabia, I use a Saudi phone number. My hope is to regain access to my WeChat account to reconnect with friends. My WeChat ID is Al_bakri999. The old phone number linked to my account is +[redacted][redacted], and the updated one is +[redacted]31. Your assistance in resolving this matter would be greatly appreciated. Thank you for your help.

I'm having trouble adding friends on WeChat. Even after my friends verified that I follow the guidelines, it's not working. When attempting to unfreeze my account, it tells me the ID and linked phone number are incorrect. I've verified my ID and even uploaded my bank card. I've tried all the links sent by WeChat, but nothing has worked. I've reached out through calls, emails, and texts multiple times, but the customer service hasn't responded with a solution for my specific issue. Any suggestions on how to resolve this?