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TransferWise Customer FAQ

Top Answers & How-to Guides

What is TransferWise's Phone Number?

The question we are asked most often is about how to talk to TransferWise customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unsuspend My TransferWise Account?

Unsuspending your TransferWise account is simple. You need to contact the support team and ask to appeal their decision. Your account...

How Do I Remove TransferWise Limitations?

You can change your TransferWise limits depending on your category as a cardholder. Additionally, you have TransferWise limit exemption...
Ask any question you have about TransferWise customer service, get an answer now.

Recent TransferWise Customer Questions

Refunding money after closing the account

If your TransferWise account is closed and there are still funds remaining, TransferWise will typically return these funds to the original source of payment. This process may take up to 10 business days. If for any reason the original source is not available, TransferWise will contact you to arrange an alternative method for refunding. It's important to ensure your contact information is up to date to facilitate this process. Please note that your balance will be converted back to the currency of your original payment, which may be subject to exchange rate fluctuations.
Asked Apr 11, 2024 8:45 PM

Hello, I can't log in to my profile.

We're sorry to hear you're having trouble logging in. Ensure you're entering the correct username and password. If you've forgotten your password, select the 'Forgot Password' option on the login page to reset it. If you continue to experience issues, it could be due to temporary system errors. Try clearing your browser cache or switching to a different browser. If you're using the app, you can try reinstalling it. If none of these steps resolve the issue, it might be a more specific problem with your account. For security reasons, it's best to contact TransferWise directly to solve this.
Asked Apr 4, 2024 4:57 PM

changing my phone number - need to speak to someone

To change your phone number on TransferWise, you don't need to speak to anyone. Simply log in to your account and navigate to the 'Settings' page. There you'll find the 'Phone' section where you can click on 'Edit' to change your number. After entering your new phone number, you'll need to confirm it with a security code sent to that new number.
Asked Mar 27, 2024 10:37 AM

Help me with my TransferWise customer service issue

Account Management

How Do I Unsuspend My TransferWise Account?

Unsuspending your TransferWise account is simple. You need to contact the support team and ask to appeal their decision. Your account...

How Do I Remove TransferWise Limitations?

You can change your TransferWise limits depending on your category as a cardholder. Additionally, you have TransferWise limit exemption...

How Do I Restore My TransferWise Account?

The best way to restore your TransferWise account is by appealing its deactivation. Even though there are many reasons for account...

Security

How Do I Report a Fake TransferWise Email or Website?

Many people have been victims of scams from fraudsters either by receiving suspicious emails or login into fake websites. You can recognize...

Payment Issues

Why Can't I Accept TransferWise Payments?

Opening your TransferWise account to receive payments across the globe is easy. However, should you encounter challenges in receiving...

Why Can't I Withdraw TransferWise Money?

If you have trouble withdrawing TransferWise money, it may be due to various reasons. They include; using the wrong billing address,...

Why Can't I Transfer Money from TransferWise to My Bank Account?

A pending unsuccessful transaction from TransferWise to your bank account can be for several reasons. If you attempt to make the payment...

What Do I Do If I'm Having Trouble Sending Money with TransferWise?

If you are attempting to send money with your TransferWise account and are experiencing problems, we've outlined what steps you should...

Transfer Times

How long does it take for a TransferWise transfer to reach its destination?

The time it takes for a TransferWise transfer to reach its destination depends on various factors. The speed of the transfer mainly...

Supported Countries

Can I use TransferWise to send money to a country not currently supported?

No, TransferWise only supports sending money to countries that are currently on their list of supported countries. If you wish to send...

Is TransferWise available in my country?

Yes, TransferWise is available in most countries around the world. With a global presence, TransferWise enables individuals and businesses...

Business Payments

Can I use TransferWise to receive payments from a business?

Yes, you can use TransferWise to receive payments from a business. TransferWise offers a multi-currency account, which allows you to...

Fees

What are the fees for transferring money on TransferWise?

The fees for transferring money on TransferWise depend on various factors such as the currency, the amount being transferred, and the...
We look to the TransferWise issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TransferWise issues reported to GetHuman
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