TransferWise Customer Service Issues

I recently fell victim to a scam and I am concerned that my personal information might be used in a fraudulent transfer through Wise. I typically transfer funds to my daughter in Portugal and do not have any upcoming transfers planned. I wanted to warn others that any recent activity on my account could be related to the scam. I attempted to contact Wise over the phone, but their office is closed until Monday. Additionally, I checked my account via the mobile app, but there wasn't an option to call from there. Thank you, Jim P.

I received a call from someone claiming to be from Paypal, stating there was a transaction issue and suggesting using Wise to lock access to my phone to prevent unauthorized transactions. The caller transferred money to another account and attempted to refund it to me but failed. The person claimed to be an English-speaking Paypal representative from India. The names of the incorrect accounts are: Zaenal abidin, Bennacer Nizar, Mst Kadbanu Begum. Amounts involved: €[redacted], €[redacted], €[redacted]. Transaction numbers: #[redacted]46, #[redacted]36, #[redacted]44. Please assist me in resolving this matter. Thank you.

Subject: Inquiry about Debit Card Delivery Hello, I am following up on the shipment of my debit card to the address at Plaza Gipuzkoa, 11, San Sebastian, [redacted], Spain. The card is under the name of Cecilia Salim and ends with the number [redacted]. The recipient at the location has informed me they did not receive it. Can you please assist me in verifying the delivery of the card to that address? Thank you for your attention to this matter. I am eagerly anticipating your response. Regards, C.S.

I listed an item for sale on Facebook Marketplace, and the buyer insisted on using TransferWise for payment. Initially, I was asked to send an additional £[redacted] to process the transaction. However, the buyer has now backed out, and I requested a refund of the £[redacted]. The response I received via email from TransferWise was confusing, asking for an additional £[redacted] to proceed with canceling the transaction. I find this request unreasonable and have not received a satisfactory resolution. I have reached out to them, expressing my concerns about their handling of the situation and requesting a refund. The email exchange has been frustrating, with TransferWise not honoring my refund request and instead asking for more money. I am disappointed by their lack of cooperation and transparency in resolving this issue. Sender: P.S. Date: Mon, 25 Sept [redacted], 20:04 From: Transfer Wise <[redacted]> "You will have to send £[redacted] to our agent info; we will credit your account with the sum of £[redacted]."

Subject: Seeking Assistance with Refund and Undelivered Products Dear Wise Team, I am reaching out to you regarding a troubling issue I am currently facing. After making a purchase from OXOLIFY LLC on 9 August2023 and paying $[redacted] for certain products, I have yet to receive the items or a refund. Despite my numerous attempts to contact OXOLIFY LLC, they have ceased communication and not fulfilled their end of the deal. I kindly seek your immediate intervention in assisting me with recovering my funds and resolving this matter promptly. Your involvement is crucial in helping me navigate this distressing situation and securing a refund for the undelivered products. If any further information or documentation is needed from my side to facilitate this process, please let me know promptly. Time is of the essence as this situation has persisted for an extended period. I deeply value your understanding and support in this challenging time. Thank you for your swift attention to this urgent matter. Sincerely, WBS SOLUTIONS LLC Address: 30 N Gould St. STE [redacted], Sheridan WY [redacted] [redacted]

Hello, I would appreciate clarification on why the transaction appears to be pre-authorized. Kiwi has not received verification from the bank, hence my flight ticket is not yet confirmed. The payment was split between Paypal and Transferwise, with only part paid via Paypal. While it seems processed, I require confirmation of the successful transaction from your end to present to Kiwi for booking confirmation. The amount paid through Paypal is $[redacted].21, verified by Paypal. The transaction ID is 2AR99764T[redacted]1, and the invoice ID is [redacted]32. I kindly ask for urgent assistance to ensure my flight tickets are secured. Thank you for your prompt attention to this matter. Warm regards, BK

I am writing to report an issue with my Wise account. My name is Mario P., and my associated email is [redacted] My transaction or reference number is [redacted]39. The main problem is the delay in accessing funds received in my account. I am waiting for a payment from a payee and haven't received any communication regarding it. Despite submitting all required information and documents, the money is still unavailable, causing distress. I request a prompt investigation and update on the payment status for my personal and financial needs. Thank you for your cooperation. I can provide more information if needed. Please respond via email or contact me for clarification. Thank you.

My phone has been hacked, and my identity has been stolen. I have recently acquired a Wise card and started working with PeopleReady on September 17. I have been receiving messages from ADP and communications from Wise, even though I have not contacted either of them. My ex-husband is the one who stole my identity and hacked into my internet. He created an entity in my name, which I have no knowledge of, as I do not have a business or operate online. This situation has severely impacted my credit health, even though I do not possess a credit card besides the Wise card for payment. I did not sign up for any benefits, as I do not plan to stay in this job for long. The fraudulent activities are not associated with my social security number but an EIN, which I did not create. I am seeking assistance to resolve this issue and would greatly appreciate any help.

On August 31, [redacted], I transferred [redacted] euros from my bank account. WISE informed me via email on 09/02/23 about an incoming transaction into their account. I provided the required address information for verification, which was successful. However, on 09/20/[redacted], WISE emailed to notify me that they had canceled and refunded my incoming transfer. Despite this, the support service has not replied to my request for a receipt for the return of the transaction. It has been 10 banking days since the cancellation, and the refund has not been processed. The support service is unresponsive to my inquiries, and the situation remains unresolved.

Hello, I'm Joseph D. Curran, a Wise customer, although I haven't used the service in a while. I don't have access to my previous mobile number, [redacted]4, but now I use a Spanish phone with the number [redacted][redacted]. I've been trying to upload a photo to Wise, but it's not being accepted. Is there an email address I can use to send the photo to bypass this issue? I need to transfer pounds to my euro bank account in Spain, something I've done before but can't manage now. Your assistance would be greatly appreciated. Thank you.

Hello, I have a question regarding a transfer from Germany to my Wise account. My IBAN is BE70 [redacted]25. The transfer was made on Wednesday at 4:41 PM for [redacted]€ from Marco Stern's account. It has not shown up in my account yet. I am new here, and my account was just set up. There is another IBAN registered in my main account as well, so there might be an error. Regards, Ursula Grillo T.

Hello, I hope you are well. I am inquiring about a payment issue I am experiencing. I recently sent money to my friend, but the transfer is still pending, and I am unsure why. I received an email regarding this matter, stating that due to a technical problem, a refund was issued back to me for two transfers to PKR. The email references Transfer #[redacted]68 for 80.0 AUD and Transfer #[redacted]01 for 45.0 AUD. It informs me that an amount of [redacted] AUD has been deducted from my payin for Transfer #[redacted]70. The email also mentions the need for an additional [redacted] AUD to complete the transfer. If you could provide clarity on this situation, I would greatly appreciate it. Thank you. Muhammad Umair

I am trying to transfer money to a Chinese bank or Chinese Alipay. I provided the full Chinese name of the account holder, but I received an error message saying it may contain invalid characters or is incomplete. Should I write the name in pinyin, include the first name followed by the last name, or vice versa? Chinese names traditionally list the last name first. I need urgent help with this issue. Thank you in advance for your prompt assistance.

Hello, My name is Marilena. Yesterday, I transferred 4 payments of 95€ and 1 payment of 90€ to an account that turned out to be a scam. The Lady promised to send me an iPhone if I made the transfer to her account. The details of the account are: Fahrrad Neumann e.K; IBAN: BE96 9[redacted] [redacted]; BIC. TRWIBEB1XXX. Please avoid any transfers to this account! I have lost [redacted] Euros. Please reach out to me for assistance. Thank you.

I am attempting to make a payment to Wise from my Santander Account, with the intention for Wise to transfer the funds to my Bank of Queensland Account. However, when prompted to request a One Time Passcode by pressing the designated key, the OTP does not come through. Upon verifying with Santander, they have indicated that the matter lies with your system. I kindly ask for your assistance in resolving this issue. I have been a loyal user of your service for several years and have not encountered this problem before.

Yesterday, I initiated a transfer to my son from Spain to the UK totaling £[redacted],[redacted], converted from euros. While the euro to sterling exchange rate was satisfactory compared to other providers, the additional cost of over [redacted] euros was excessive. Upon researching, I found that TorFx offers no extra charge for such transfers, with only a slight variation in the conversion rate. I am shocked by the high fee your company charged. Even the local standard bank quotes a fee close to yours but with a slight difference of 50 euros. I have future transfers after selling my house and I am contemplating closing my account with you due to these exorbitant fees. It is disappointing that your company, which used to offer competitive rates, now imposes such high charges. Loyalty to one company seems unjustified in light of these comparisons.

I reported this issue but have not received any response. I reside in London, UK, and noticed four unauthorized payments totaling [redacted]€ from France. The payments were made using Google Pay, a platform I have not used previously. Despite making only two online purchases in the last two weeks, I still possess my physical card. I am eager to hear back from customer service promptly to address this matter.

The website seems to be malfunctioning. When I try to log in with my username, an error message appears. I am unable to contact the company. Could you please assist in manually removing the autodebit feature from my card? This will prevent any interference with my other transactions as I currently do not have funds in my account. I appreciate any help you can provide in resolving this matter. Thank you, Vivian L.

Hello, I hope you are doing well. My name is Rocio, and I recently requested a refund from my Wise account to my bank. Unfortunately, the bank account I initially provided for the refund is now closed. I am reaching out to inform you of this situation and to ask for instructions on how to update the bank details for the refund. As my old bank account is no longer active, it is essential to redirect the funds to a new account. Please advise me on the specific steps or forms required to make this modification. I assure you that I will promptly provide accurate information and appreciate your help in facilitating this update. Thank you for your understanding, and I am eager to receive your guidance on updating the refund bank details. Best regards, Rocio

I am interested in opening a business bank account with Wise for my UK-based Limited Liability Company (LTD). I saw information that Wise had paused onboarding for new UK business customers due to capacity issues. However, I read this might have changed in November [redacted]. Can you confirm if Wise now accepts new UK business customers, especially LTDs? Please explain the current onboarding process and eligibility requirements for UK businesses. Thank you.