What if my item is damaged or defective?

Asked a year ago
If you receive a damaged or defective item from Tillys.com, we apologize for any inconvenience caused. Our team strives to provide high-quality products, but we understand that issues can sometimes occur. To address this, please reach out to our customer service within 14 days of receiving the item. You can contact us via phone, email, or live chat. Our dedicated team will guide you through the return or exchange process based on the specific circumstances. In most cases, we will provide a prepaid shipping label to return the damaged or defective item to us. Upon verifying the issue, we will gladly send you a replacement or refund your purchase, including any applicable shipping charges. Your satisfaction is our top priority, and we appreciate your understanding and cooperation.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Tillys.com?

If you need to call Tillys.com customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Tillys.com

Tillys.com

Find a list of many popular Tillys.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Tillys.comTillys.com Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!