Updated

TikTok Customer FAQ

Top Answers & How-to Guides

How do I Contact TikTok Customer Service?

The question we are asked most often is about how to talk to TikTok customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your...

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can...
Ask any question you have about TikTok customer service, get an answer now.

Recent TikTok Customer Questions

What Do I Do If My TikTok Account Was Hacked?

If your TikTok account is hacked, it's crucial to regain control swiftly to prevent unauthorized posts, deletions, and the theft of personal information. Signs of hacking include changes to your password, deleted videos, and unfamiliar posts or messages. First, recover your account by resetting your password via the app
Asked May 27, 2026 10:01 PM

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can never regain access to your account. However, there are things you can try. If you have access to your phone, you can use it to get temporary access to your account and then change the password. If you don't, you can use TikTok's feedback form.
Asked May 27, 2026 9:46 PM

Charge on my bank account that I do not recognize

Hmmm... we're not sure about that. It’s best to check your TikTok account's settings for any subscription or purchase activity. If you see charges you don't recognize, it's advisable to review your recent transactions or consult your bank for further details.
Asked May 13, 2026 3:51 PM

How Do I Recover My TikTok Account?

If you've forgotten your TikTok password or your account was suspended or banned due to guideline violations, you can recover it by following specific steps. Begin at the Sign-In Page, select the login method, and choose "Forgot Password" to receive a 6
Asked May 11, 2026 4:11 PM

How do I get TikTok to respond to my open ticket

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Apr 28, 2026 5:31 PM

Help me with my TikTok customer service issue

Account Recovery

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your...

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can...

How Do I Unlock My TikTok Account?

If you've been locked out of your TikTok account because you forgot the password, it's easy to regain access to your account. If you've...

What Do I Do If My TikTok Account Was Hacked?

If you've received a notification from TikTok that someone has logged into your account from an unfamiliar device, you need to take...

How Do I Delete My TikTok Account Permanently?

While many people still thoroughly enjoy TikTok, if you have decided to delete your account, you can do so through the Manage My Account...

Content Management

How Can I Remove My Name from a TikTok Video?

You want to enjoy TikTok without worrying about your privacy being invaded and your name being used in videos without your consent....

How Do You Collect Your TikTok Coins?

You can use TikTok coins to make in-app purchases and to send as gifts. There are two ways you can get more TikTok coins. One is simply...

Account Management

How Do I Upgrade My TikTok Account to a Pro Account?

Switching to a TikTok PRO account is relatively easy and should be done from within the app itself. To do so, simply tap on your "Privacy...

How Do I Downgrade My TikTok Account from a Pro Account?

If you are unimpressed with the new TikTok PRO account features, you can downgrade your account within the app on your mobile device....

Technical Issues

What Do I Do If My TikTok Won't Open?

If your TikTok app won't open, there are a few things you can try to fix it. One is enabling Wifi and mobile data on your mobile device....

How Come I Can't Record Audio on TikTok?

With a platform focused on brief videos and ease of use, it's easy to see why TikTok has more than 2 billion users since its introduction...

How Come I Can't Record Video on TikTok?

TikTok's popularity knows no bounds with the ideal blend of posting short videos and ease of use, it's no wonder that there are billions...

What Do I Do If TikTok Keeps Crashing?

Many apps in smart devices are useful tools in productivity and entertainment, but they create an inconvenience if the app crashes...

What Do I Do If I See the Message "Unfortunately TikTok Has Stopped Working"?

It's said that you must accept the good and bad of some things, and technology is full of both. It can make our lives easier or harder...

How Do I Know If TikTok Is Down?

Technology is mankind's greatest achievement and can at times be its biggest pain in the neck. Technology is a labor of love for the...
We look to the TikTok issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TikTok issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated