TikTok Customer FAQ

Pentru a recupera un cont TikTok vechi, trebuie să accesezi aplicația și să urmezi pașii pentru a te conecta. Dacă nu îți mai amintești parola, folosește opțiunea de resetare a parolei. Introdu adresa de email sau numărul de telefon asociat contului pentru a primi un link de recuperare. Dacă ai probleme, te sfătuim să verifici informațiile disponibile pe pagina noastră pentru contact.

To recover your TikTok account without access to your email, use your phone number linked to your account. Open the TikTok app, select "Log in," choose “Use phone,” and follow the prompts. If your account is linked to a different social media account, you can also try logging in via that platform. If you need further assistance, the most up-to-date contact information is available right here on this page.

To report a fake account on TikTok, go to the account's profile page. Tap the three dots (or the '...' icon) in the top right corner of the screen. From the menu, select "Report." Follow the prompts to choose "Fake Account" and provide any additional information requested. Submit the report, and TikTok will review it.

To report a fake profile that has copied your content, go to their profile, tap the three dots in the upper right corner, and select "Report." Follow the on-screen instructions to provide details about the impersonation and unwanted behavior. We recommend documenting your original content and submitting that information during the reporting process, as this can help TikTok address the situation more effectively.

To send a video to customer support, look for the support or help section within the TikTok app. There, you may find options to report an issue or contact support. Follow the prompts to upload your video as part of your report or inquiry. If you have trouble finding the exact process, there will be a link to the most up-to-date contact information right here on this page that you are viewing.