TikTok Customer FAQ

To log into your existing TikTok account with a new phone and phone number, open the TikTok app and go to the login page. Select "Log in" and choose the method you used to create your account, such as email, username, or a linked social media account. If you registered with your phone number, enter the old number associated with your account. If you've forgotten your password, use the "Forgot password?" option to reset it. Make sure to check for any verification codes if prompted. If you still have trouble, follow the instructions provided during the login process.

Accounts can be locked for various reasons, including unusual activity, security concerns, or violating community guidelines. To unlock your account, you can usually follow the instructions provided in the app or via your registered email. If you need specific assistance with the account locking issue, please refer to the most up-to-date contact information right here on this page.

If you don't have a recovery email or phone number linked to your account and can't remember your password, your best option is to follow the password recovery steps on the TikTok login page. You may be prompted to verify your identity through any other methods available, such as using a linked social media account. If you're unable to regain access, you can follow the guidelines for account recovery listed on TikTok's platform.

If your TikTok account has been banned, it is essential to review the app's Community Guidelines to understand possible violations. You can appeal the ban by following the instructions provided in the app. Use the "Submit an appeal" feature, usually found in the notification of the ban. While creating a new account is generally not recommended until the appeal process is complete, you may want to wait for a response from TikTok regarding your appeal. Remember, there is a link to the most up-to-date contact information right here on this page for further assistance.

We understand how frustrating it can be to have your account banned. However, once an account is permanently banned, it cannot be reversed. If you believe the ban was a mistake, there may be an option to appeal, which can be found through the link to the most up-to-date contact information right here on this page.