What Do I Do If My TikTok Account Was Hacked?

Introduction

If your TikTok account has been hacked then you should regain control of it just as soon as possible. Not only could the hacker make posts that seem to be coming from you, or delete posts you have previously made, they could also steal your personal information,and then use that information to gain access to your other accounts, including your bank account. The first thing to do is regain access to your account. The second thing is to make sure that the hacker cannot get into your account again.

What You'll Need

Signs your account has been hacked:Your password, username, and/or phone number has been changed.Some or all of your videos have been deleted without your knowledge.New posts have been made by someone other than you.Messages have been sent out from your account that you did not send.You can also check your account's security activity in the Security section of your account, if you are wondering whether someone has made a hacking attempt recently. It will show you records of any suspicious or unusual activity over the last 30 days.

Link and verify both your phone and your email address for additional security.

Never click on link in a message or provide personal or account information to anyone asking for them through a message. These things could be part of a phishing expedition, and lead to your account getting hacked.

Go to the TikTok home page.

TikTok home page
To change your password on the TikTok app, skip to step 7.

Click the Log In button in the upper right corner of the screen to log in to your account.

Click on the "Forgot password?" link.

Enter your email address or phone number in the space provided.

Check your email or phone for a password reset link from TikTok.

Follow the instructions to reset your TikTok password.

Your account should now be under your control again. To better secure your account against future hacking attempts, skip to step 11.

Open the TikTok app and tap on the question mark icon.

Locate the "Recover your account" option.

Search for your account by username, email address, or phone number.

Follow the prompts to recover access to your account.

To further secure your account, continue with the next steps.

Go to Settings.

Select the Security option.

Enable two-factor authentication.

This will require you to receive and then enter a special one-time security code through your email or phone whenever you log in, something hackers should not be able to do.

From the Security section, look for any unauthorized devices that have access to your TikTok account.

Remove those devices' access permissions.

Conclusion

If you still have trouble regaining access to your TikTok account, contact a TikTok customer service representative for assistance. Although TikTok does not maintain phone-based customer support services, you can reach that department through a variety of channels online. When you contact them, make sure you have all your account information handy, and be ready to provide pictures or documents to prove your identity and your ownership of the account.