How Do I Return T-Mobile Equipment After I've Canceled?

Introduction

If you have canceled your T-Mobile service and were using an Internet Gateway and/or Coverage device from the company, then you need to learn how to return that device, or T-Mobile will charge you for it. You have a couple of different options for your return.

What You'll Need

You have 30 days after you cancel your T-Mobile service to return your equipment, or you will have to pay an equipment replacement fee of up to $370.After receiving your returned equipment, T-Mobile will inspect it for damage. If it finds the equipment has been damaged then you will have to pay the damaged equipment fee, which could also be up to $370.If you do not return some of the cords or other accessories your device came with, you will be charged a fee to replace them that is equal to the cost of replacing those particular accessories.Once you begin the process of returning your T-Mobile Coverage device by mail, you cannot change your mind and return it to a store instead. However, you can always bring your T-Mobile Internet Gateway device to a store, even after beginning the return by mail process.Although you can return your Internet Gateway device to a store, T-Mobile does prefer that you use the mail option instead.

Call a T-Mobile customer service representative and tell them that you need a return label so you can ship your devices back to the company.

T-Mobile customer service
If you are a T-Mobile for Business customer, you need to request a call instead.
To return the equipment to a T-Mobile store, skip to step 8.

Check your email for something from T-Mobile.

The company should email you your prepaid return label within 24 hours of your request.
If you don't receive one within 24 hours, check your Spam or Junk folder. If you still can't find it, contact the company again and ask what happened.

Print the return label.

Put the equipment you are returning into the shipping box.

Make sure that you include everything the equipment came with, such as cords and manuals.

Put the Return Authorization Slip in the box with the equipment.

You should have received the Return Authorization Slip with the equipment when you first got it.

Seal the box and attach the label to the top.

You don't need to worry about the shipping address, the label comes properly addressed.

Take the package to a post office or UPS store and ship it.

That's all you need to do. Do not proceed with subsequent steps.

Go to the T-Mobile store locator page.

T-Mobile store locator page

Enter your city or ZIP code in the text box on the upper left hand side of the page.

Find a convenient T-Mobile store location and bring the equipment there.

Tell a T-Mobile representative that you are there to return your equipment after canceling your service.

Conclusion

If you have any questions, call a T-Mobile customer service representative to ask them. You can reach on 24 hours a day, 7 days a week.