Southern California Edison Customer FAQ

Top Answers & How-to Guides

What is Southern California Edison's Phone Number?

The question we are asked most often is about how to talk to Southern California Edison customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any available rebates or incentives for energy-efficient appliances?

Yes, Southern California Edison offers a range of rebates and incentives for energy-efficient appliances. These programs aim to encourage...
Ask any question you have about Southern California Edison customer service, get an answer now.

Recent Southern California Edison Customer Questions

Can’t pay bill. Don’t know account number. Can’t get into online account.

We're sorry to hear you're having trouble. If you've forgotten your account number you can find it on your paper bill if you have one. If you don't have access to a paper bill, contact Southern California Edison's customer service for assistance. For issues logging into your online account, you might need to reset your password. There should be a "Forgot Your Password?" or "Need Help Logging In?" link on the login page. If you still struggle to gain access, reach out to Southern California Edison's customer support for further assistance. You can find the contact link here on this page.
Asked May 15, 2024 8:25 PM

Want to change the address to which my bill is sent

Yes, you can change your billing address with Southern California Edison. To do so, you'll need to log into your online account. Once you're logged in, go to the "Profile" section where you'll find the option to edit your mailing address. Always remember to click "Save" after you make any changes. If you don't already have an online account, you can create one directly from Southern California Edison's website using your service account number.
Asked Apr 17, 2024 8:56 PM

How do I add my spouse to my account?

To add your spouse to your Southern California Edison account, you will need to contact SCE Customer Service. Be ready to provide your spouse's full legal name and other essential details as required. Keep in mind that adding someone to your account gives them full access, including paying bills, reporting issues, requesting services, and more. Ensure that it's a trustworthy person. It's also important to know that some changes may require written consent.
Asked Mar 31, 2024 10:48 PM

Rebate for hybrid truck for 2024 ?

Southern California Edison offers rebates for qualifying clean energy vehicles through their Clean Fuel Reward program. The specifics of the rebate, such as the amount and eligibility criteria, can vary from year to year. As of now, we don't have specific information about a potential rebate for hybrid trucks in 2024. To determine your eligibility and potential rebate amount, you should check the program details in the year of your purchase.
Asked Mar 12, 2024 11:31 PM

How can I get my credit shown on my bill from the excess from solar panels

If your solar panels generate more electricity than you consume, Southern California Edison (SCE) will provide a credit that gets applied to your electric bill. This process is part of a system called Net Energy Metering (NEM). The excess energy generated by your solar system is sent back to the power grid, and in exchange, you receive a credit. These credits are automatically calculated and reflected on your monthly SCE bill. If you have a surplus of credits at the end of the 12-month relevant period, you may be eligible to receive a payment for the excess energy from SCE.
Asked Mar 10, 2024 9:41 PM

Help me with my Southern California Edison customer service issue

Billing

How Do I Get an Extension on My Southern California Edison Bill?

This guide can help Southern California Edison customers better understand their payment options and request a payment extension. Customers...

How do I set up automatic bill payment?

Setting up automatic bill payment with Southern California Edison is quick and easy. You can enroll in the Auto Pay program through...

What are the accepted payment methods for Southern California Edison bills?

Southern California Edison accepts various payment methods for bill payments. Customers can conveniently settle their bills using Visa,...

Is there a paperless billing option available?

Yes, Southern California Edison offers a paperless billing option for its customers. By choosing paperless billing, you can receive...

Outages

How do I report a power outage?

To report a power outage to Southern California Edison, you can contact our customer service team through various channels such as...

Meter Reading

How do I read my electric meter?

Reading your electric meter may vary depending on the type of meter you have. For digital meters, simply read the numbers left to right....

Safety

What should I do if I smell gas in my home?

If you smell gas in your home, it's crucial to take immediate action to ensure your safety. First, evacuate the premises and leave...

Cost

What is the average monthly cost for electricity in Southern California?

The average monthly cost for electricity in Southern California varies depending on multiple factors like location, household size,...

Moving

Can I transfer my service if I move within Southern California?

Yes, you can transfer your service if you move within Southern California. Southern California Edison allows existing customers to...

Energy Savings

Are there any energy-saving tips I can follow to reduce my electricity usage?

Yes, there are several energy-saving tips you can follow to reduce your electricity usage. Start by adjusting your thermostat to save...

Service Appointments

Can I schedule a service appointment online?

Yes, you can schedule a service appointment online with Southern California Edison. Our user-friendly website allows you to easily...

Rebates

Are there any available rebates or incentives for energy-efficient appliances?

Yes, Southern California Edison offers a range of rebates and incentives for energy-efficient appliances. These programs aim to encourage...
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Southern California Edison issues reported to GetHuman
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