Southern California Edison Customer Service Issues

Filing of Official Complaint: About six weeks ago, I discovered a "Notice of Visit" attached to my door specifying that SCE service representative #[redacted] (Ray) had visited to replace the meter's low battery, but the service was not carried out. Despite leaving several voicemail messages at the provided number ([redacted]), I have not received any communication in return. I believe the lack of response and attention given to this matter is severe enough to warrant lodging a formal complaint.

Since the most recent scheduled power outage on 7/10, four areas of my home and guest house have not regained power. I have already checked the fuses and circuit breakers, and all seem to be working fine. The affected areas are the guesthouse kitchen lights, guesthouse living room lights, guesthouse water heater, and main house security camera. This is the first time this has happened after an outage. Could you please send a professional to inspect my property and identify the issue? Thank you.

I have been attempting for three weeks to speak with a representative at SCE in Tulare, California, without success using any SCE numbers. Our residence at [redacted] No. M St. transitioned to solar power over 6 months ago, and the original company has since gone bankrupt and been acquired by another. We are requesting an inspection of our electrical connection to confirm its functionality before considering legal action. Please contact me at [redacted], or alternatively, reach out to my son residing at M St. on [redacted]. We would be grateful for any assistance you can provide.

I had my doctor complete the application for medical baseline credits as instructed by SCE. I mailed it in April [redacted], keeping a copy. I am a 75-year-old housebound disabled Vietnam veteran living alone in Menifee, California. I have various health conditions including obstructive sleep apnea, an implanted pacemaker, and the need for specific temperature control due to my health issues. SCE has not acknowledged the receipt of my application, but I noticed they are providing me with a credit for a condition I haven't reported before, indicating they must have received my recent application. My summer electric bill has reached $[redacted], way higher than it would be with the medical baseline credits I am entitled to. Despite my attempts to contact SCE regarding this issue, I have faced hurdles. Each person I speak to gives me different information. I am frustrated as my bill keeps increasing while I am entitled to more credits that would significantly reduce it. I am struggling to discuss this matter with the Medical Baseline Department and am being told to restart the process, which could take another two months before any additional credits are applied. I am distressed by the delay in receiving the credits that would help me afford the electricity necessary to operate my life-saving equipment.

I recently outlined my concern. I am seeking assistance from the SCE Medical Baseline Department to confirm my eligibility for 4 medical baseline credits monthly and retroactively apply them to my bills starting from April [redacted] when I submitted my application. I hope to avoid any disconnections or being directed to restart the process and endure an additional 2-3 month wait period.

I have been waiting approximately 40 minutes for someone to answer in the billing department. I woke up at 7 am to call and still had to wait 40 minutes for assistance. The customer service representative at Edison provided little help. I was trying to update my new Bank of America debit card information for monthly payments. I visited the office in Thousand Oaks, but was informed they do not handle billing issues there, which was disappointing. Please improve the phone support system by reducing wait times and ensuring that representatives have a clear understanding of all aspects of Southern California Edison billing. Thank you. Email: [redacted]

I want to ensure that my service won't be terminated due to a missed payment issue. Despite being on autopay, my payment of $[redacted] did not go through as confirmed by my bank, Bank of America. I spoke with a representative on June 23rd to set it up. To avoid any service disruption, I manually set up the autopay again last night and paid $[redacted].89. Currently, my account displays a zero balance, but I've faced this situation previously and fear my power might be disconnected falsely. I urgently need assurance that my power will not be shut off. If autopay fails, I am willing to make alternative payment arrangements. I hope this resolves the issue as I endured a frustrating two-hour hold period only to be disconnected. I am counting on this to restore my trust in SCE. - CB

Hello, I spoke with Manet from the call center on August 8 regarding my bill. I accidentally overpaid the amount of $[redacted].81 instead of $[redacted].81. Manet assured me she initiated a dispute and would arrange for a reimbursement. However, I have not observed any changes in my account. Could you provide me with an update on this matter, please? I reside on a street with the number starting with [redacted], and my phone number is [redacted]. Please let me know if you require any additional information to confirm my account. Thank you.

I am inquiring if it is possible to extend the payment deadline until the end of today. I am currently at the Community Action Partnership of San Bernardino submitting an application to receive assistance with my overdue bill. Additionally, I am waiting for a family member to contact me regarding potential assistance. I understand the bill is past due, but having until the end of the day would be greatly appreciated. My account number is [redacted]60, and my name is Francine Dorame. Thank you.

Hello, my name is Alicia O. I am reaching out because I have a scheduled payment due on the 25th of September, which I am unable to make until October 5th or 6th. I would like to request an extension to pay the $[redacted] bill over 12 months. I have been trying to contact someone at Southern California, but have been unsuccessful. It’s important for me to keep my electricity on as I have two dependents relying on disability equipment.

I am the homeowner of [redacted] Palm Ave, Hemet, CA. My previous renters have vacated the property, leaving behind significant damage that concerns me about potential squatters. I need to arrange for the electricity service to be shut off. The renters in question are Abigail Ledezma Jaramillo and her husband, Angel Jaramillo. I am uncertain which of them is responsible for the Southern California Edison (SCE) account. Despite my attempts to contact Customer Service without success, I can be reached at [redacted]. Best regards, Joy Millam

I have been attempting to pay my bill for the past four months, but encountered difficulties as I was informed I had a credit preventing me from making a payment through the app or by phone. Despite multiple attempts, I could not resolve this issue. Recently, I received a bill amounting to $[redacted], which came as a surprise since I was previously advised I had a credit. Unfortunately, my attempts to reach out for assistance have been unsuccessful. I managed to speak with one representative who confirmed the credit situation, but the current bill contradicts this. I am unable to make a lump sum payment of $[redacted] and need clarification on what transpired. I am hoping to arrange a payment plan to address this matter.

Southern California Edison moved an overdue amount from my existing payment plan to a new account, demanding full payment despite my enrollment in the AMP program. The program should forgive past due amounts when bills are paid on time, yet I am now faced with a $[redacted] bill due soon, which I cannot afford. Unfortunately, reaching a representative by phone to resolve this issue has proved challenging.

During our time at our previous address from July [redacted] to July [redacted], we arranged for electric service through SoCal Edison in July [redacted]. Despite receiving assurances of an imminent bill through letters, none ever arrived during our stay. Recently, I was startled to find a consolidated bill exceeding $2,[redacted] last week. SoCal Edison's website cites Rule 17D, establishing that residential and eligible small business customers are only accountable for charges incurred within three months from the bill's issuance after a prolonged billing delay. This rule alleviates us from the entire debt, I believe. However, contacting the number provided on the bill solely navigates automated options, making it challenging to engage with a representative for clarification.

We entered our previous rental in July [redacted] and vacated in July [redacted]. Southern California Edison didn't send any bills until late October [redacted], despite earlier letters promising a bill. Referring to Rule 17D on their website, we may not be obliged to pay the bill per their policy for delayed billing periods exceeding three months for residential customers. However, we have been unsuccessful in reaching a customer representative over the phone for clarification. Per Rule 17D of Southern California Edison: "Per Southern California Edison’s Rule 17. D, for delayed billing periods longer than three months for residential and eligible small business customers, customers are liable for charges within the most recent three months from the bill generation date. Other customer types are responsible for charges within the most recent three years. Please consult Rule 17. D for further information."

I lost my job 8 months ago, and we've been struggling at home. Our bill is very high, and I just made a small payment after getting back to work. We don't want to lose our electricity with the looming turnoff deadline. I'm reaching out to ask for help to keep our electricity on. It’s been a tough year trying to keep up with all our bills. Please assist! Our electric bill number is [redacted]06, and my name is Don Mullins at [redacted] Cardiff Ave, Murrieta, CA, [redacted]. Kindly reach me via email or at [redacted]. The cutoff date is 11/24/23, and we urgently need your support. Thank you.

Urgent Assistance Needed! I am reaching out because I am worried about the possibility of having my services disconnected on the 24th of November. Please, I urgently need someone to contact me. You can reach me at [redacted] or email me at [redacted] This year has been challenging for me due to the loss of my mother and losing my job. Paying my bill has become a struggle, especially with the high amount. I managed to make a small payment recently and can make another one next week. Your prompt assistance would be greatly appreciated. Thank you, Don Mullins

I need to set up a payment plan with Southern California Edison to prevent my electricity from being disconnected. Despite having one payment bounce from my checking account, the website does not let me schedule the arrangement online. I'm ready to make the initial payment using my debit card, but I can't reach a real person when I call. The automated billing and arrangement service doesn't offer the option I need, and I must speak directly with a customer service representative.

I signed up online to update my information for an upcoming move, but I need to confirm a specific situation with a representative before I can proceed with the online process. I am looking to have service set up right away at my new residence, where I will be moving in 1-2 weeks, but I do not want the electricity to be turned off at my current location. When I tried to request new service online, it indicated that the final bill would be sent to the new address, leading me to believe that the service may be disconnected, which is not my intention. Could I please speak with someone quickly about this? Thank you.

We entered our previous rental in July [redacted] and vacated in July [redacted]. Despite receiving initial letters from Southern California Edison stating we would be billed, we only received an invoice in late October [redacted]. Referring to Rule 17D on their website, it appears we may not be liable for this bill under their policy. However, we encountered difficulty reaching a customer service agent by phone for clarification. Rule 17D states: "If the delayed billing period surpasses three months for residential and eligible small business customers as per Southern California Edison Rule 17. D, the customer is accountable only for SCE charges from the most recent three months since the bill was issued. For all other customers, charges within the most recent three years are applicable. Please consult Rule 17. D for further information."