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Soundcloud Customer FAQ

Top Answers & How-to Guides

How do I Contact Soundcloud Customer Service?

The question we are asked most often is about how to talk to Soundcloud customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete a Soundcloud Account?

In this article, we've shown you how to delete a Soundcloud account in just a few simple steps. Whether you're using the website or...

How Do I Report That My Soundcloud Account Was Hacked?

In this article, we've shown you how to delete a Soundcloud account in just a few simple steps. Whether you're using the website or...
Ask any question you have about Soundcloud customer service, get an answer now.

Recent Soundcloud Customer Questions

Hi all my songs and playlists have been removed i can’t listen to any music on my account can you help me?

If your songs and playlists have been removed and you cannot listen to any music on your account, it could be due to several reasons, such as violations of SoundCloud’s terms of service or copyright issues. We recommend checking your email for any notifications from SoundCloud regarding your account status. Additionally, ensure you are logged into the correct account. If you believe this was a mistake or need further assistance, you can find the most up-to-date contact information right here on this page.
Asked Oct 10, 2024 11:41 PM

How can I get my account back as it has been banned

If your account has been banned, review the email notification from SoundCloud explaining why. Typically, bans are due to violations of SoundCloud's Terms of Use. If you believe the ban was a mistake, respond to the email appeal or use the contact link on this page for further assistance with your account.
Asked Jun 22, 2024 7:03 PM

My homepage is wrong. I can select my original homepage as a link, but the homepage is incorrect.

If you're seeing an incorrect homepage on Soundcloud, it might be because of various reasons such as cookies or cache related issues. Try clearing your browser's cache and cookies and then reloading Soundcloud's site. If you're using the app, try restarting the app. Alternatively, double check your Soundcloud account settings to ensure your preferred settings are correctly set. If your homepage problem is related to your profile, under the 'Edit' section, be sure to save any changes you made, especially to the 'Website' field. If the issue persists, it could be a temporary issue with Soundcloud itself and should be resolved soon.
Asked Apr 7, 2024 4:16 PM

I was charged through PayPal for a Next Plus subscription for two years and have no knowledge of this subscription.

It sounds like you may have inadvertently purchased a Pro or Pro Unlimited subscription on SoundCloud. These subscriptions are charged either monthly or annually. If the charges are unexpected, you may wish to cancel the subscription. To do this, log into SoundCloud, go to the subscription page under settings, and select the option to downgrade. If it was unauthorized, you should directly contact PayPal since they control your financial transactions. Please make sure to check your PayPal account settings to prevent unintended purchases in the future.
Asked Mar 20, 2024 2:40 AM

my music is taken down due to copywrite issues

If SoundCloud has taken down your music due to copyright issues, it means that the platform identified that your content violated copyright laws. Soundcloud uses an automatic content identification system which spots material that was used without permission. The copyright owners generally have the right to decide where and how their music is used. If you believe there's been an error, you can file a dispute through the resolution centre in your account settings and provide explanations. Remember that using someone else's content without their explicit consent or license is against the copyright law. Also, if you have legally obtained the rights to use the material, providing an evidence should solve the issue.
Asked Mar 16, 2024 4:14 PM

Help me with my Soundcloud customer service issue

Account Management

How Do I Delete a Soundcloud Account?

In this article, we've shown you how to delete a Soundcloud account in just a few simple steps. Whether you're using the website or...

How Do I Report That My Soundcloud Account Was Hacked?

In this article, we've shown you how to delete a Soundcloud account in just a few simple steps. Whether you're using the website or...

How Do I Change My Payment Information with Soundcloud.com?

If you need to update your Soundcloud.com payment information details, you can do so right from your subscription page, but only if...

How Do I Cancel My Account with Soundcloud?

If you're no longer using your Soundcloud account, you may want to cancel the account entirely. Keep reading for a complete list of...

Playlist Management

How Do I Share a Playlist on Soundcloud.com?

Although it may seem a straightforward activity, sharing playlists may be at times frustrating. For example, the tracks not getting...

Track Management

How Do I Remove a Song from Soundcloud?

When you want to update your Soundcloud playlist and wish to remove certain songs, you can do this on your computer or your smartphone...

How Do I Change a Soundcloud Track from Private to Public?

SoundCloud users can easily change the privacy settings for a single track or multiple tracks by editing the privacy settings. Users...

Account Security

How Do I Report an Account on Soundcloud?

As a matter of policy, Soundcloud prefers that its users not report other Soundcloud accounts if at all possible, and to try to ignore...

How Do I Block Someone on Soundcloud?

This guide explains how Soundcloud users can block others and prevent them from viewing their page. The article outlines how to log...
We look to the Soundcloud issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Soundcloud issues reported to GetHuman
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