Recent ROBLOX Customer Questions
How do i get into my account when the phone that has my two step verification on it is no longer work and i want to connect my other devices
If you can’t access your two-step verification because you no longer have the phone, you need to use the recovery options provided by ROBLOX. This may include having a backup code or verifying your identity through email. If you don’t have any recovery options, you may need to refer to the most up-to-date contact information available on this page for further assistance.
Asked Jan 15, 2026 10:08 AM
I brought Robux for real money on a card and I did not get the Robux
If you've purchased Robux and have not received them, first check your purchase history to confirm the transaction. Make sure the payment was completed successfully. If everything seems correct but you still don't have your Robux, there may be a delay in processing. Sometimes it can take a little while for purchases to reflect in your account. If the issue persists, please refer to the link on this page for the most up-to-date contact information to get further assistance.
Asked Jan 10, 2026 3:16 AM
I bought a digital gift card for roblox but never got the redeem code and it's been 2 days where can I call or who can help me
There is a link to the most up-to-date contact information right here on this page that you are viewing. This will help you get in touch with the appropriate support for your issue.
Asked Jan 6, 2026 9:03 PM
My robux gift card was uploaded to the wrong account
If your Robux gift card was uploaded to the wrong account, it's crucial to check the details of both accounts to verify. Unfortunately, we cannot transfer funds between accounts or reverse a transaction. If you realize the mistake quickly, you may want to check if the account receiving the Robux has an option to return the funds, but there are generally no guarantees. For resolving such situations, please refer to the most up-to-date contact information provided on this page for further guidance.
Asked Dec 28, 2025 1:05 AM
I made a verification error and was asked to reset my password, but the code wasn't sent to my email or WhatsApp number. Please help me.
If you did not receive the reset code, first check your spam or junk email folder. Ensure that you entered the correct email address associated with your account. If you are using WhatsApp for verification, verify that your number is linked correctly. If issues persist, please review the contact information on this page for the most up-to-date assistance options available to you.
Asked Nov 1, 2025 7:20 AM
Help me with my ROBLOX customer service issue
Account Security
How Do I Appeal a Ban on ROBLOX?
If you've been banned on Roblox and are looking to appeal the ban, then there are a few things that you can try. The most effective...
How Do I Change My Privacy Settings on ROBLOX?
To change privacy settings on ROBLOX, users can follow a straightforward process that involves accessing the account settings. First,
Once in the settings, users will see various options listed on the left side. By clicking on "Privacy," they can access and modify their privacy preferences. Here, users have the opportunity to adjust who can interact with them, including who can follow them, send them messages, and chat with them in games.
ROBLOX provides several options to ensure users can customize their privacy according to their comfort levels. It is essential for individuals to review these settings regularly to maintain a safe and enjoyable experience on the platform. For further details or specific inquiries, it might be helpful to refer to the current web page for additional support and information....
Refunds and Transactions
Can I transfer my ROBUX to another ROBLOX account?
Transferring ROBUX from one ROBLOX account to another account is not an option that is available. ROBLOX has established policies that
If a user wishes to utilize their ROBUX, they would need to spend it within the account that originally acquired the currency. There are various ways to spend ROBUX on the platform, such as purchasing in-game items, clothing, and access to premium games.
For any specific inquiries regarding account features or policies, it is advisable to consult the official ROBLOX website. There, users can find a wealth of information, including guides, FAQs, and any updates regarding policies. You may visit the appropriate sections to understand more about managing accounts and using ROBUX within the platform....
Content and Community Guidelines
What type of content is not allowed on ROBLOX?
ROBLOX has established a comprehensive set of community standards and guidelines that govern the type of content that users may create
Firstly, any form of hate speech, threats, or bullying against individuals or groups is strictly prohibited. This encompasses content that promotes violence, racism, or any discrimination based on race, ethnicity, sexual orientation, or other personal characteristics.
Additionally, sexually explicit content or any material that is sexually suggestive is against the rules. This includes nudity, sexual acts, or any form of adult content, as ROBLOX is primarily aimed at a younger audience.
Moreover, users are not permitted to create or share content that features drugs, alcohol, or any other illegal activities. Content that promotes copyright infringement, such as using other people's intellectual property without permission, is also not allowed.
Finally, malicious content, including scams, phishing attempts, and malware, is strictly forbidden. Users are encouraged to report any such violations they encounter while engaging with the platform. For the latest and most detailed information regarding content guidelines and restrictions, individuals should refer to the official ROBLOX website's community standards section. This will ensure that users are fully informed of the rules they must follow while participating in the ROBLOX community....
Are there parental controls available on ROBLOX?
Yes, ROBLOX offers a range of parental controls designed to enhance the safety of young players while they enjoy their gaming experience.
Additionally, parents can enable account restrictions that only allow children to interact with friends and games that are approved by their guardians. This feature fosters a safer environment by preventing unwanted interactions with unknown players. Furthermore, ROBLOX provides options for filtering chat messages to reduce exposure to inappropriate language.
Parents are encouraged to regularly review and adjust these settings according to their children's needs. They can do this through the ROBLOX settings menu. For more specific guidance and the latest information on parental controls, it is advisable to look on the official ROBLOX website, where they detail these features and provide helpful resources....
How can I create my own game on ROBLOX?
Creating your own game on ROBLOX is an exciting and rewarding process that allows users to express their creativity and develop their
After launching ROBLOX Studio, users can start by selecting a template or creating a new game from scratch. Templates offer pre-designed game structures that can be easily customized, while starting from scratch gives complete creative freedom. Users will find various features such as the Explorer panel, Properties panel, and Toolbox, which contain essential assets like models, scripts, and sounds.
Once the basic layout is established, users can begin to add gameplay elements, design the environment, and script game mechanics using Lua, which is the programming language used by ROBLOX. There are numerous tutorials and resources available online, including the ROBLOX Developer Hub, that can assist in learning Lua scripting and other game development concepts.
After the game is built, users can test it within the studio to ensure everything works as intended. Once satisfied with the final product, users can publish their game to the ROBLOX platform, allowing others to play and provide feedback. It is important for aspiring developers to remember that game development is a process of continuous refinement, and learning from player feedback can lead to improvements and future success. For further details on the steps involved, it may be beneficial to explore the resources available on the official ROBLOX website....
What should I do if I encounter inappropriate content on ROBLOX?
If a user encounters inappropriate content on ROBLOX, it is important to take the situation seriously and act promptly to ensure a
Once the content has been documented, the next step is to report it directly within the platform. ROBLOX provides a dedicated reporting feature that allows users to report inappropriate behavior, chat messages, and games that violate community standards. To report an issue, users can usually find an option to "Report" or "Flag" somewhere near the inappropriate content or through the user profile of the offending individual. It is essential to provide as much detail as possible in the report, as this information can aid the moderation team in addressing the issue effectively.
Moreover, users, especially younger ones, should involve a parent or guardian when encountering such content, ensuring that they have support in navigating the platform. Ultimately, maintaining a safe online environment is a collective effort, and users are encouraged to be vigilant and proactive in addressing instances of inappropriate content. For more information on reporting and community guidelines, users may find helpful resources on the official ROBLOX website....