ROBLOX Customer FAQ

If your gift card isn't working after you've redeemed it, ensure that you've entered the code correctly. Sometimes there can be issues with the card itself, or it may need to be activated at the point of purchase. Check your account balance to see if the funds were applied. If you still experience problems, there is a link to the most up-to-date contact information right here on this page that you are viewing.

Nous vous conseillons de vérifier attentivement le code de la carte cadeau dans un bon éclairage. Si le code reste illisible, il est préférable de contacter le service client de ROBLOX pour obtenir de l'aide. Il y a un lien vers les informations de contact les plus à jour ici sur cette page que vous consultez.

If you're having trouble redeeming your £20 gift card and the retailer cannot issue a refund, we recommend checking the redemption instructions again to ensure the code is entered correctly. Ensure that there are no spaces or extra characters when entering the code. If the issue persists, consider visiting the link on this page for the most up-to-date contact information for assistance directly from ROBLOX regarding your gift card.

We recommend visiting the account recovery section on the ROBLOX website. Follow the instructions provided there to regain access to your account. Make sure to secure your email and change passwords to prevent future hacking.

If your account has been hacked and unauthorized payments have been made, we recommend immediately securing your account by changing your password and enabling two-step verification. Additionally, check your bank statement and report any unauthorized charges to your bank. For further assistance with the hacked account, please see the link to the most up-to-date contact information right here on this page.