What Do I Do If My ROBLOX Account Was Hacked?
In a nutshell: Roblox is a gaming app that combines social commerce, gaming, and social media. However, it is susceptible to hacking, so it's important to take precautions. If your account is hacked, you can follow these steps to regain control: create a new account, contact Roblox customer support, go to the "About Us" section, click "Contact", select "Kid Safety and Community Guidelines", go to "Roblox Support", click "Contact Us", click "Support Form", enter your contact information, describe the issue, and submit. It's important to stay vigilant and protect your information online to prevent future hacking.
Introduction
You can create games, chat with people online or play various games on Roblox. The gaming app combines social commerce, gaming and social media. However, its exposure to the online interface makes it susceptible to hacking if you don’t take precautions during your online interactions. Various scammers online may create enticing offers like fake Roblox to get access to your Roblox login details. If your account has fallen victim to being hacked, there are a few steps you can take to regain control.
Open the Roblox Login Page
In the first step, create a new account for the purpose of contacting Roblox customer support. Enter your birthdate and old Roblox username, with a slight alteration with figures at the end. The other details can remain similar to your old account. When done, click “Sign Up.”
Click “About Us”
Signing up grants you access to the Roblox platform. Scroll to the bottom and click the “About Us” option on the bottom left.
Click “Contact”
Once the “About Page” loads, scroll to the bottom and click the “Contact” button. This takes you to the Roblox “Contact Us” page.
Select an Issue
The “Contact Us” page provides various resource options that can assist if you have issues. Browse among the options and select “Kid Safety and Community Guidelines.”
Go to “Roblox Support”
On the community guidelines page, scroll to the bottom and click “Roblox Support.”
Roblox Account
The Roblox support page offers additional resources that you might require. These are billing questions, technical issues, safety and moderation, account issues and creating and playing on Roblox. Click “Roblox Account” to continue to the next step.
Click “Contact Us”
To get help with the hacked account, we now need to contact the Roblox customer support team. Scroll to the bottom and click the “Contact Us” option.
Click “Support Form”
The Roblox “Contact Us” page provides detailed information on what to do regarding issues before reaching a customer support representative. If you need further assistance, you’re encouraged to review the requirements on the lower sections of the page and click the “Support Form” link.
Enter Your Contact Information
The Roblox support form will help you contact the Roblox support team and get help to recover your hacked account. Start filling out the support form with the new username you created, your first name, email address and an email address confirmation.
Enter Your Issue Details
In the next section of the support form, you must select the device encountering issues. Clicking the “Please Select” option reveals various alternative devices, including Chromebook, Mac, PC, iPhone and Android.
Pick the “Type of Help” Category
In the “Type of Help” category, scroll through the options and select “Moderation.” A new section with fewer options appears; select the first option, “Appeal Account or Content.”
Describe the Issue
The bottom section of the support form contains an issue description segment. Text the support team that your account has been hacked. Enter the username of the hacked account, and list some of your friends to prove account ownership. Remember to include your old account email address. Click “Submit” when done.
Conclusion
Never lose a Roblox account again with these knowledgeable insights. Follow up with customer support to be updated on the account recovery process. Stay vigilant and protect your information online to prevent future hacking issues.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for ROBLOX Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like ROBLOX in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My ROBLOX Account Was Hacked? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.