Princess Cruise Line Customer FAQ

Yes, you can arrange to send a bottle of wine to a passenger celebrating a birthday while on a Princess Cruise. You can do this through the Gifts & Services section on the Princess Cruises website, where you can select from a range of wines and other celebratory items to be delivered to their stateroom.

If you need to transfer your current cruise booking, you can contact Princess Cruise Line directly. They will assist you in managing your existing reservation and provide the details needed for a successful transfer. Policies and procedures may vary, so it's best to get in touch with their customer service for specific guidance.

To attach your personal travel agent to your booking after a reservation has been made, you need to provide your travel agent information to Princess Cruise Line. This can typically be done by contacting Princess Cruise Line directly and requesting the addition of your travel agent's details to your booking.

We're very sorry to hear about your experience. For instances of lost or stolen property, we recommend immediately reporting the incident to our Guest Services Desk onboard the ship for proper handling and logging. Princess Cruise Line takes the safety and security of our guests' belongings very seriously, and a detailed report will help our security team in their investigation. Please note that we are not responsible for the loss of personal items, so we encourage all passengers to take any valuable or irreplaceable items with them at all times.

We understand you're having trouble finding where to order your medallions on the app. You should know that Ocean Medallions for Princess Cruise Line are automatically issued to you after booking a cruise. There is no need to order them separately. These medallions are sent to you around two weeks before your cruise departure date. Make sure your booking details including your mailing address are correct to ensure you receive them on time. Should you have further trouble, consider reaching out for direct assistance.