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PoshMark Customer FAQ

Top Answers & How-to Guides

How do I Contact PoshMark Customer Service?

The question we are asked most often is about how to talk to PoshMark customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover Access to My PoshMark Account?

Poshmark users can lose access to their accounts due to a variety of reasons. With these helpful tips you can regain access to your...

Are there any restrictions on what I can sell on PoshMark?

Yes, there are some restrictions on what you can sell on Poshmark. The platform allows users to sell new or gently used clothing, shoes,...
Ask any question you have about PoshMark customer service, get an answer now.

Recent PoshMark Customer Questions

Hello. I made a purchase, but now can't contact the seller.

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Oct 6, 2024 4:51 PM

I haven't received the upcycle gucci hat

If you have not received your Gucci hat, please check the tracking information provided with your purchase. If the item is marked as delivered but you have not received it, it might be a good idea to check with neighbours or your local postal service. Remember, after you buy an item on Poshmark, it should be shipped within 2 days and arrive within 7 days. If it has been longer than that, you can open up a case with Poshmark for a delayed shipment. Always save your emails and receipts as they can be useful in resolving the issue.
Asked Jun 12, 2024 11:07 AM

I've reached the $600 limit which requires poshmark to they need my tax information. I've inputted my information just like it shows with the IRS and they're saying it's wrong. I now can't sell anything...

We're sorry to hear that you're experiencing issues with inputting your tax information. If Poshmark is saying the information is incorrect, it most likely means that there's a mismatch between the data you've entered and the data the IRS has on file. It's essential to input your legal name, address, and social security number exactly as they appear on your tax documents. Special characters or abbreviated names can often cause issues. Ensure that you're entering the correct information and check for any small mistakes. If the problem persists, you might wish to contact the IRS directly for help in understanding how your information is listed with them.
Asked May 22, 2024 1:44 PM

How can I get into my account if locked

If you find your Poshmark account locked, try resetting your password. You can do so by clicking 'Forgot password' on the login page, then follow the instructions sent to your email. Be sure to check your spam or junk folders if the email doesn't appear in your inbox. If this doesn't work, you've viewed the most up-to-date contact information here on Poshmark's support page to contact Poshmark directly for further assistance. Please remember not to share sensitive personal details or password information through email or any unauthenticated dialogues for your online safety.
Asked May 14, 2024 4:34 PM

I am not receiving shipping labels

If you're not receiving shipping labels from PoshMark, first ensure that your email address is correctly entered in your account settings. If it's correct, check your email's spam or junk folder as the email with the label might have been filtered there. Sometimes, Internet Service Providers (ISPs) can block emails, so try adding PoshMark as a safe sender. If you're still having trouble, go to your sold items and select 'Need New Shipping Label' to have a new one emailed to you.
Asked May 13, 2024 11:03 PM

Help me with my PoshMark customer service issue

Ordering and Returns

How do I track an order with PoshMark?

Poshmark sellers typically ship orders within a few days, but delays can occur. Orders over $500 are sent to headquarters for authenticity...

How do I return an order to PoshMark?

Poshmark offers a streamlined shopping experience for new and secondhand items, backed by systems like Posh Protect and Authenticate....

How do I get a refund from PoshMark?

Poshmark has transformed the fashion shop-and-buy sector by connecting buyers and sellers of fashion and luxury goods. To get a refund,...

Can I cancel an order on PoshMark?

Yes, you can cancel an order on PoshMark. However, there are certain conditions and limitations to keep in mind. If you are a buyer,...

Account Management

How Do I Recover Access to My PoshMark Account?

Poshmark users can lose access to their accounts due to a variety of reasons. With these helpful tips you can regain access to your...

PoshMark Features

What are Posh Credits and how can I use them?

Posh Credits are virtual currency on Poshmark that can be used to make purchases within the app. It is essentially an in-app payment...

What payment methods are accepted on PoshMark?

PoshMark accepts various payment methods to ensure seamless transactions for buyers and sellers. Currently, the platform accepts all...

Is shipping included in the purchase price on PoshMark?

No, shipping is not included in the purchase price on Poshmark. The buyer is responsible for paying the shipping fee separately. Poshmark...

What is Posh Protect and how does it work?

Posh Protect is a buyer protection program offered by Poshmark, a fashion and accessories marketplace. It ensures that buyers receive...

Are there any restrictions on what I can sell on PoshMark?

Yes, there are some restrictions on what you can sell on Poshmark. The platform allows users to sell new or gently used clothing, shoes,...
We look to the PoshMark issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PoshMark issues reported to GetHuman
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