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Pandora Radio Customer FAQ

Top Answers & How-to Guides

What is Pandora Radio's Phone Number?

The question we are asked most often is about how to talk to Pandora Radio customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Pandora Radio Account?

There are two ways to recover your Pandora Radio account. You can either open the mobile application and click "Forgot Password" under...

How Do I Report an Overcharge on My Pandora Radio Account?

If you have recently noticed an overcharge on your Pandora Radio account, it can be quite simple to fix with these helpful tips.
Ask any question you have about Pandora Radio customer service, get an answer now.

Recent Pandora Radio Customer Questions

We hear ads, but no music on our Pandora streaming. We have a Samsung TV.

Try restarting your Samsung TV and ensuring that the Pandora app is updated to the latest version. Also, check your internet connection to make sure it's stable. If the problem persists, you might want to clear the cache or reinstall the Pandora app on your TV.
Asked Jul 12, 2024 6:30 PM

Still have commercials when I pay for none!

If you're encountering commercials despite subscribing to an ad-free experience, there could be a technical issue or your subscription might not be properly activated. Ensure that you are logged into the correct account associated with your subscription. If the issue persists, check for any updates to the app or try reinstalling it.
Asked Jun 21, 2024 1:26 PM

Currently we are paying $54.89 for the year. How much would it cost to upgrade to a family plan ? How many devices can be used at the same time in a family plan? Sandy

The cost for a Pandora Premium Family subscription is $14.99 per month, which amounts to about $179.88 per year. This plan allows up to six individual accounts under one billing umbrella, each with their own unique profiles and personalized music experiences. As for the number of devices, as long as the accounts are unique, each of the six members can listen on any supported device at the same time. Each member has their own login, so they can access their account from various devices.
Asked Mar 5, 2024 10:39 PM

I want to change my payment method. Having problem foing so with google pay.

To change your payment method for Pandora Radio, you need to visit the Pandora website in a web browser as these settings are not accessible through the App. Upon logging into your account, click on the icon in the top right corner and select 'Settings', then choose 'Billing'. You can then add, remove, or change card information under 'Payment Methods'. If the issue persists with Google Pay, it may be due to the app settings or account issues on Google's end. Additionally, Pandora accepts other forms of payment such as PayPal or credit/debit cards which might be worth considering.
Asked Mar 1, 2024 10:26 PM

Help me with my Pandora Radio customer service issue

Technical Support

Why Do My Songs Keep Cutting Out on Pandora?

Pandora is a popular music streaming app, with over 250 million registered users. A frustrating situation that may happen while streaming...

How Do I Fix My Pandora from Buffering?

Even though Pandora has great functionality, buffering is a problem that plenty of users struggle with. Fortunately, it is possible...

Can I listen to Pandora without an internet connection?

No, you cannot listen to Pandora without an internet connection. Pandora is an online music streaming service that requires an active...

What devices are compatible with Pandora?

Pandora Radio is compatible with a range of devices for your listening pleasure. You can enjoy Pandora on desktop and laptop computers...

Account Management

How Do I Recover My Pandora Radio Account?

There are two ways to recover your Pandora Radio account. You can either open the mobile application and click "Forgot Password" under...

How Do I Report an Overcharge on My Pandora Radio Account?

If you have recently noticed an overcharge on your Pandora Radio account, it can be quite simple to fix with these helpful tips.

How Do I Cancel My Pandora Account?

read these helpful tips on how to deactivate, cancel, or permanently delete your Pandora account.

How Do I Upgrade or Downgrade My Pandora Account?

Pandora offers three types of subscription models: Pandora Plus, Pandora Premium, and Pandora Premium Family. You can choose to upgrade...

International Access

Can I listen to Pandora outside of the United States?

Yes, it is possible to listen to Pandora outside of the United States. However, Pandora is only officially available in the United...

Is Pandora available in other languages?

Yes, Pandora is available in other languages. Currently, Pandora is only offered in English. However, the company has plans to expand...

Subscription Features

Does Pandora offer a family plan or multiple user accounts?

Yes, Pandora offers a family plan and multiple user accounts. The Pandora Family plan allows up to six individual accounts for family...

What is Pandora Premium and what features does it offer?

Pandora Premium is a subscription-based service offered by Pandora Radio that provides users with an enhanced listening experience....

Content Availability

Why is a specific song or artist not available on Pandora?

There are a few reasons why a specific song or artist might not be available on Pandora. Firstly, Pandora's library relies on licensing...
We look to the Pandora Radio issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Pandora Radio issues reported to GetHuman
FAQ Table of Contents

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