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PLDT Customer FAQ

Top Answers & How-to Guides

How do I Contact PLDT Customer Service?

The question we are asked most often is about how to talk to PLDT customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the available PLDT TV services?

PLDT offers a range of TV services to cater to different preferences and needs. One of the available options is Cignal TV, a satellite-based service offering a diverse selection of local and international channels. With Cignal, customers can enjoy high-quality digital TV reception and access to exclusive channels and Pay-Per-View content. Another option is PLDT TVolution, which provides access to a variety of streaming apps, allowing users to enjoy their favorite shows and movies anytime, anywhere. TVolution also offers hassle-free installation and easy-to-use features for a seamless TV viewing experience. Moreover, PLDT Home Fibr also provides access to popular streaming platforms such as Netflix, YouTube, iWantTFC, and more, ensuring a wide range of entertainment choices. Whether it's satellite-based, streaming, or a combination of both, PLDT TV services aim to deliver quality entertainment for every household....
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Recent PLDT Customer Questions

We had no connection since December 1 due to unexpected power supply interruption in siargao. Is there possibility to lessen the charges since we were unable to use the PLDT connection?

We understand your concern regarding the connection interruption. PLDT generally has policies regarding service disruptions, which may include considerations for billing. It's recommended to check the specific terms related to service interruptions and billing adjustments. Detailed information is typically available in your service agreement or on our website.
Asked Dec 12, 2024 11:23 AM

My billing statement is more than my plan 1699.i want to know why

Your billing statement may be higher than your plan fee due to additional charges such as overages, unbundled services, equipment fees, or taxes. It's also possible that the billing period includes changes to your plan or added features. Reviewing your billing details can clarify the specific charges incurred.
Asked Sep 5, 2024 6:07 AM

I dont have an internet connection due to LOS in router is blinking red

A blinking red LOS (Loss of Signal) light on your router indicates that there may be a disruption in your fiber optic connection. Try the following steps: 1. Check if the fiber optic cable is properly connected to the router. 2. Inspect the cable for any visible damage. 3. Restart your router and check if the light status changes. 4. Ensure all connections are secure and not loose. If the issue persists, there is a link to the most up-to-date contact information right here on this page that you are viewing for further assistance.
Asked Jul 1, 2024 2:44 AM

Were moving to a new apt … how do we transfer our landline/ fiber to our new place which is just 3 streets away. Our account is in the name of my brother who’s out of town !

To transfer your PLDT landline or fiber to a new location, you need to contact PLDT through the contact link on this page to submit a request for service transfer. You will need to provide your account details and the new location address. Typically, the account holder must make such requests, but PLDT may allow requests from a family member with authorization from the account holder. So, your brother might need to make the request himself or give you the authority to do it. After the request is made, a PLDT representative will evaluate feasibility based on the availability of services at the new location.
Asked May 21, 2024 12:27 AM

Hello, I am an existing customer for PLDT. I don't have an internet since last night. Can you help me to restore it?

We're sorry to hear about your internet issue. You can try some basic troubleshooting steps like restarting your modem or checking for any network outages in your area. If the problem persists, contact PLDT support for assistance. Don't forget, there's a link to the most up-to-date contact information right here on this page. They can help determine the cause of the issue and assist with getting your internet service back up and running.
Asked May 20, 2024 1:20 AM

Help me with my PLDT customer service issue

Technical Support

How Do I Get Technical Support from PLDT?

Acquiring tech support from PLDTis easy with these helpful tips.
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Internet Plans

What are the available PLDT internet plans?

There are several available PLDT internet plans to suit different needs and preferences. PLDT offers various options such as Fiber...
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Payment Options

What are the payment options for PLDT bills?

PLDT offers a range of convenient payment options for settling your bills. Firstly, you may opt for online payment through the myPLDT...
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Coverage Area

What is the coverage area for PLDT Fibr?

PLDT Fibr's coverage area spans across numerous locations in the Philippines. By continuously expanding its network, PLDT aims to reach...
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Relocation

Can I transfer my PLDT landline to a new address?

Yes, you can transfer your PLDT landline to a new address. PLDT offers a service called "Change of Address" that allows customers to...
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TV Services

What are the available PLDT TV services?

PLDT offers a range of TV services to cater to different preferences and needs. One of the available options is Cignal TV, a satellite-based service offering a diverse selection of local and international channels. With Cignal, customers can enjoy high-quality digital TV reception and access to exclusive channels and Pay-Per-View content. Another option is PLDT TVolution, which provides access to a variety of streaming apps, allowing users to enjoy their favorite shows and movies anytime, anywhere. TVolution also offers hassle-free installation and easy-to-use features for a seamless TV viewing experience. Moreover, PLDT Home Fibr also provides access to popular streaming platforms such as Netflix, YouTube, iWantTFC, and more, ensuring a wide range of entertainment choices. Whether it's satellite-based, streaming, or a combination of both, PLDT TV services aim to deliver quality entertainment for every household....
Read more
We look to the PLDT issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PLDT issues reported to GetHuman
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